Experience

Georgia Department of Human Services

• United States
• Government Administration
• 700 & Above Employee

• Financial Eligibility Case Manager

  • Dec 2014 - Present

  Marietta, GA Serve as primary case manager for Department of Family and Children Services (DFCS) to facilitate the delivery of various social support services to low income and indigent persons. Screen and review SNAP and Medicaid applications and interview applicants to determine benefit eligibility and coordinate nutritional assistance and medical coverage as appropriate. • Received 3 DFCS Quality Star Awards in 2015 and 2016 for exceptional quality assurance (QA) of case files, processing more… Show more Serve as primary case manager for Department of Family and Children Services (DFCS) to facilitate the delivery of various social support services to low income and indigent persons. Screen and review SNAP and Medicaid applications and interview applicants to determine benefit eligibility and coordinate nutritional assistance and medical coverage as appropriate. • Received 3 DFCS Quality Star Awards in 2015 and 2016 for exceptional quality assurance (QA) of case files, processing more than 8,000 cases with 90% accuracy rate. Show less



Tanner Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Practice Manager

  • Jul 2012 - Mar 2013

  Carrollton, GA Fully directed the management of three high volume pediatric clinics, supervising 30 administrative and clinical personnel in the delivery of superior health care for 500 weekly patients ages 0-18. Coordinated multiple office functions including electronic medical records (EMR) management, automated billing/ collections, and data management. Prepared operational reports and analyzed monthly operating results against budget; planned, coordinated and monitored all purchasing… Show more Fully directed the management of three high volume pediatric clinics, supervising 30 administrative and clinical personnel in the delivery of superior health care for 500 weekly patients ages 0-18. Coordinated multiple office functions including electronic medical records (EMR) management, automated billing/ collections, and data management. Prepared operational reports and analyzed monthly operating results against budget; planned, coordinated and monitored all purchasing activities. • Participated in organizational performance improvement project using Lean Six Sigma principles and methodologies to improve patient wait times in clinic. Show less



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Senior Healthcare Operations Manager, Medical Services

  • Feb 2011 - Jan 2012

  Hattiesburg, Mississippi Area Held senior operational oversight of the delivery of healthcare support services for four diverse departments that included Case Management, Medical Logistics, Information Management and the Outpatient Clinic, with total oversight of 42 employees and an average annual operating budget of over $2 million. • Instrumental in the establishment of an organizational health management program, which improved employee health readiness by 60%. • Received Meritorious Service Medal in… Show more Held senior operational oversight of the delivery of healthcare support services for four diverse departments that included Case Management, Medical Logistics, Information Management and the Outpatient Clinic, with total oversight of 42 employees and an average annual operating budget of over $2 million. • Instrumental in the establishment of an organizational health management program, which improved employee health readiness by 60%. • Received Meritorious Service Medal in 2012 for sustained superior performance in management.

• Healthcare Operations Manager, Case Management

  • Oct 2009 - Feb 2011

  Hattiesburg, Mississippi Area Directed the routine operations of an extended care clinic that serves 2,000 patients per year; supervised, trained, and evaluated 9 staff members and maintained facilities and resources valued at $1 million. • Implemented customer-focused practices that optimized timeliness of service and raised Patient Satisfaction Rate to 97%. • Led Performance Improvement (PI) project to improve intake procedures that resulted in a 30% increase in throughput from 70 to 100 patients per… Show more Directed the routine operations of an extended care clinic that serves 2,000 patients per year; supervised, trained, and evaluated 9 staff members and maintained facilities and resources valued at $1 million. • Implemented customer-focused practices that optimized timeliness of service and raised Patient Satisfaction Rate to 97%. • Led Performance Improvement (PI) project to improve intake procedures that resulted in a 30% increase in throughput from 70 to 100 patients per week. • Streamlined clinic IT resources by standardizing peripheral devices and reallocating workstations, saving the organization more than $20,000 over life cycle.

• Program Manager, Warrior Transition

  • Mar 2009 - Oct 2009

  Hattiesburg, Mississippi Area Managed local arm of Army wide program for routing Soldiers wounded in combat to higher-echelon care; performed all administrative, operational and human resources (HR) functions related to patient evacuation. • Elite stewardship of program resulted in selection over 3 similar facilities to serve as a pilot site for Army initiative to transfer patients to facilities proximal to home of record. • Authored guidelines for treatment facility assignment and patient transfer;… Show more Managed local arm of Army wide program for routing Soldiers wounded in combat to higher-echelon care; performed all administrative, operational and human resources (HR) functions related to patient evacuation. • Elite stewardship of program resulted in selection over 3 similar facilities to serve as a pilot site for Army initiative to transfer patients to facilities proximal to home of record. • Authored guidelines for treatment facility assignment and patient transfer; automated tracking processes and implemented efficiency procedures that reduced transfer time by 20%.

• Clinical Training Manager

  • Feb 2007 - Mar 2009

  Hattiesburg, Mississippi Area Managed training, orientation and career development programs for a diverse clinical staff of 175 employees; served as principal technical advisor to Unit Commander for issues related to training and proficiency. • Developed, established and authored Standard Operating Procedures for key unit level programs to ensure compliance with non-clinical requirements. Programs included: Physical Security, New Personnel Orientation, and Physical Fitness. • Developed and administered… Show more Managed training, orientation and career development programs for a diverse clinical staff of 175 employees; served as principal technical advisor to Unit Commander for issues related to training and proficiency. • Developed, established and authored Standard Operating Procedures for key unit level programs to ensure compliance with non-clinical requirements. Programs included: Physical Security, New Personnel Orientation, and Physical Fitness. • Developed and administered training curriculum for implementation of new HR productivity tracking system, resulting in 100% proficiency rate; consistently maintained a licensure rate of 95% or above for all EMT-B level medics assigned through effective continuing education. • Received Excellence award in 2008 for exceptional quality of training programs.

• Health Information Quality Assurance Manager

  • Feb 2006 - Feb 2007

  Hattiesburg, Mississippi Area Supervised a team of 4 in the quality assurance (QA) review of medical records for completeness and accuracy at a health readiness facility that services an average of 13,000 Soldiers annually. • Streamlined QA processes increasing throughput by 56% to 80 records per hour; maintained 99% accuracy rate for statistical and narrative reports of section activity. • Received Army Achievement Medal for exemplary leadership during periods of high operational tempo.



HCA Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Assistant, Information Technology & Services

  • Aug 2002 - Feb 2006

  Richmond, Virginia Area Provided clerical support for department management and staff. Duties included routing of department mail and phone calls, executive agenda management, scheduling interviews and meetings, and processing purchase orders, check requisitions, invoices and new personnel paperwork. • Performed additional IT related duties as Level 1 Help Desk Analyst, assisting healthcare staff with computer or network issues • Managed inventory, service and distribution of over 300 pagers assigned… Show more Provided clerical support for department management and staff. Duties included routing of department mail and phone calls, executive agenda management, scheduling interviews and meetings, and processing purchase orders, check requisitions, invoices and new personnel paperwork. • Performed additional IT related duties as Level 1 Help Desk Analyst, assisting healthcare staff with computer or network issues • Managed inventory, service and distribution of over 300 pagers assigned to clinical and executive staff. Show less



Virginia Department of General Services

• United States
• Government Administration
• 100 - 200 Employee

• Executive Secretary, Division of Consolidated Laboratory Services

  • Jan 2000 - Aug 2002

  Richmond, Virginia Area Supported executive staff, managers, and employees of state public health laboratory. Typed letters, memos, and other correspondence, revised and posted division policies, and assisted in the enforcement of building security. Scheduled interviews/meetings and coordinated travel/lodging accommodations for executive staff, and subsequently arranged for appropriate reimbursement. Recorded and reconciled government purchase card expenditures as well as assist Business Manager with… Show more Supported executive staff, managers, and employees of state public health laboratory. Typed letters, memos, and other correspondence, revised and posted division policies, and assisted in the enforcement of building security. Scheduled interviews/meetings and coordinated travel/lodging accommodations for executive staff, and subsequently arranged for appropriate reimbursement. Recorded and reconciled government purchase card expenditures as well as assist Business Manager with documenting and tracking procurement activity. • Served as Internet Forms Manager with the primary responsibility of updating/revising electronic forms and other site information. • Received Department of General Services Excellence Awards in 2000 and 2002 for elite job performance (Team of the Year). Show less



HCA Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Department Assistant

  • Jul 1999 - Jan 2000

  Richmond, Virginia Area Provided administrative/clerical support for nurses, physicians and other staff of hospital Telemetry Ward and Interventional Cardiac Unit. Admitted/discharged patients and ensured proper and accurate billing for all patient items and services. Scheduled patient procedures and assigned beds for incoming patients. Transcribed orders to medical database and assisted physicians and other health care team members with retrieval of patient information. Ordered/stocked supplies, maintained ward… Show more Provided administrative/clerical support for nurses, physicians and other staff of hospital Telemetry Ward and Interventional Cardiac Unit. Admitted/discharged patients and ensured proper and accurate billing for all patient items and services. Scheduled patient procedures and assigned beds for incoming patients. Transcribed orders to medical database and assisted physicians and other health care team members with retrieval of patient information. Ordered/stocked supplies, maintained ward inventory and other office equipment. Received and distributed paychecks to staff each pay period. Show less



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Health Care Technician

  • Mar 1996 - Jan 1999

  Fayetteville, North Carolina Area Assisted with patient care in a medical treatment facility under the supervision of a physician’s assistant. Performed a wide range of clinical duties which included: performing preliminary screening and examination, administering immunizations, venipuncture, and recording and monitoring patient vital signs. Executed clinical tasks in a position equivalent to Assistant Manager. Trained incoming personnel in various clinical skills and occasionally assisted in written evaluation of… Show more Assisted with patient care in a medical treatment facility under the supervision of a physician’s assistant. Performed a wide range of clinical duties which included: performing preliminary screening and examination, administering immunizations, venipuncture, and recording and monitoring patient vital signs. Executed clinical tasks in a position equivalent to Assistant Manager. Trained incoming personnel in various clinical skills and occasionally assisted in written evaluation of subordinates. • Received XVIII Airborne Corps Excellence Award in 1998 for exceptional patient care and medical exercise support. • Received Army Achievement Medal in 1998 for sustained superior job performance.

• Administrative Assistant, Department of Nursing

  • Jun 1996 - Mar 1997

  Honolulu, Hawaii Performed general administrative duties for the Nursing Department Senior Advisor which included filing, data entry, human resources support, and researching personnel information as directed. Organized data and distribution through automated and manual systems and maintained personnel databases for the Department of Nursing. Compiled, queried and generated personnel, staffing and other performance metrics for senior level management. • Received Certificate of Achievement in 1997 for… Show more Performed general administrative duties for the Nursing Department Senior Advisor which included filing, data entry, human resources support, and researching personnel information as directed. Organized data and distribution through automated and manual systems and maintained personnel databases for the Department of Nursing. Compiled, queried and generated personnel, staffing and other performance metrics for senior level management. • Received Certificate of Achievement in 1997 for job excellence.

• Executive Administrative Assistant

  • Sep 1995 - Jun 1996

  Honolulu, Hawaii Assigned as administrative assistant to Company Director and Senior Personnel Manager. Received and handled confidential material and sensitive documents involving personnel actions. Drafted, proofread and typed memorandums and other forms of correspondence for dissemination to other organizational departments. Scheduled business appointments and conferences and briefed Director and Senior Personnel Manager on details and logistics of upcoming events. Distributed mail and other distribution… Show more Assigned as administrative assistant to Company Director and Senior Personnel Manager. Received and handled confidential material and sensitive documents involving personnel actions. Drafted, proofread and typed memorandums and other forms of correspondence for dissemination to other organizational departments. Scheduled business appointments and conferences and briefed Director and Senior Personnel Manager on details and logistics of upcoming events. Distributed mail and other distribution throughout the company.

• Health Care Technician

  • Mar 1994 - Sep 1995

  Honolulu, Hawaii Performed basic and intermediate clinical tasks and duties related to emergency treatment in a hospital Emergency Room under the supervision of a registered nurse and/or physician(s). Cross trained within other clinical sections of the hospital, to include Intensive Care Unit and Occupational Therapy. Performed duties such as patient screening and triage, order entry for diagnostic and laboratory tests, venipuncture, specimen collection, and intravenous (IV) fluid administration as required.