Alexis Castro Robles

Casual Administrator at New South Wales Teachers Federation
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Contact Information
us****@****om
(386) 825-5501
Location
Sydney, New South Wales, Australia, AU
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency
  • Indonesian Elementary proficiency
  • Portuguese Elementary proficiency

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Mitchell McBurnie

Alexis has been an exceptional member of the Arc Membership team. He is always punctual, polite and process-oriented. Alexis often worked autonomously in high pressure situations where he consistently delivered great service to UNSW customers. He has a high attention to detail, excellent interpersonal skills and takes initiative in everything he does. Alexis role with me was seasonal and concluded as the peak season subsided, but he comes with my highest praise and I would not hesitate to hire him again.

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Credentials

  • Working With Children Check (WWCC)
    Service NSW
    Mar, 2022
    - Nov, 2024
  • Justice of the Peace (JP)
    NSW Department of Communities and Justice
    Nov, 2020
    - Nov, 2024

Experience

    • Australia
    • Primary and Secondary Education
    • 1 - 100 Employee
    • Casual Administrator
      • Jan 2023 - Present

    • Australia
    • Primary and Secondary Education
    • 1 - 100 Employee
    • Customer Service Representative
      • Jan 2022 - Jan 2023

      • Respond to telephone, email and face to face enquiries, • Be the first point of contact for queries from new and existing customers, • Management of customer profiles, enrolments on the CRM, • Process enrolments and management of class rolls, • Deliver internal communications at the campus level, • Book consultations and referrals. • Respond to telephone, email and face to face enquiries, • Be the first point of contact for queries from new and existing customers, • Management of customer profiles, enrolments on the CRM, • Process enrolments and management of class rolls, • Deliver internal communications at the campus level, • Book consultations and referrals.

    • Australia
    • Education Administration Programs
    • 100 - 200 Employee
    • Student Services Officer
      • May 2019 - Mar 2021

      In this administrative role, I provided accurate, comprehensive & timely advice to UNSW Global students over the phone, email, web and used CRM to capture and record data about interactions.

    • Orientation Group Leader
      • Mar 2019 - May 2019

      Received a “Demonstrates Excellence” nomination for my initiative and commitment in assisting new students with an IT induction during Orientation Day on the 26th April 2019 when a management communication breakdown left no other staff available.

    • Student Life Administrator Officer
      • Aug 2018 - Mar 2019

      Undertook administrative tasks to support efficient operation across the team.

    • Australia
    • Broadcast Media Production and Distribution
    • 700 & Above Employee
    • Freelance Translator and Audio Transcriber
      • Jun 2020 - Jun 2020

      Assisted ABC Journalist Natasha Mitchell with translating, transcribing and reading a two-part interview with Peruvian farmer and mountain guide, Saúl Luciano Lliuya. He has filed a lawsuit against the German utility company RWE for its share of global greenhouse gas emissions which have resulted in climatic changes and melting glaciers that threaten his family, his property and his home city of Huaraz. Assisted ABC Journalist Natasha Mitchell with translating, transcribing and reading a two-part interview with Peruvian farmer and mountain guide, Saúl Luciano Lliuya. He has filed a lawsuit against the German utility company RWE for its share of global greenhouse gas emissions which have resulted in climatic changes and melting glaciers that threaten his family, his property and his home city of Huaraz.

    • Australia
    • Recreational Facilities
    • 1 - 100 Employee
    • Membership Casual
      • Feb 2018 - Feb 2019

      • Provided customer service and administrative support during O-Week while promoting the services of Arc to the students of UNSW • Assisted with database management, ensuring membership details are entered accurately • Provided front of house service for large university events. • Provided customer service and administrative support during O-Week while promoting the services of Arc to the students of UNSW • Assisted with database management, ensuring membership details are entered accurately • Provided front of house service for large university events.

    • Research Intern
      • Feb 2018 - Jun 2018

      Selected for the Australian National Internship Program (ANIP) to produce an authoritative research report of the dynamics of migration from Guatemala, immigrant experiences of integration in Australia, and the emergence of new trans-Pacific connections. The report is now available below (policy brief format). Selected for the Australian National Internship Program (ANIP) to produce an authoritative research report of the dynamics of migration from Guatemala, immigrant experiences of integration in Australia, and the emergence of new trans-Pacific connections. The report is now available below (policy brief format).

Education

  • Monash University
    Bachelor of Arts (Honours), Politics
    2021 - 2022
  • UNSW
    Bachelor of Arts - BA, with Distinction
    2016 - 2018
  • The Australian National University
    Australian National Internship Program (ANIP), GPA 7/7
    2018 - 2018
  • The Australian Consortium for '​In-Country'​ Indonesian Studies
    International Relations Exchange Program, GPA 7/7
    2017 - 2017

Community

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