Assistant Operations Manager

• Jan 2023 - Present

Business Development Administrator

• May 2021 - Jan 2023

• Assist the Operations Manager of the overall management and operations of the medical practice including but not limited to: provider and staff scheduling, staff training, and run and analyze various reports. • Oversee the Call Center and Workers’ Compensation/Personal Injury Departments from the ground up from hiring, training, staff coverage, and leading the staff with their tasks to meet company needs and goals. Review QME/AME, Doctor’s First reports, PR-2s, and PR-4… Show more • Assist the Operations Manager of the overall management and operations of the medical practice including but not limited to: provider and staff scheduling, staff training, and run and analyze various reports. • Oversee the Call Center and Workers’ Compensation/Personal Injury Departments from the ground up from hiring, training, staff coverage, and leading the staff with their tasks to meet company needs and goals. Review QME/AME, Doctor’s First reports, PR-2s, and PR-4 reports. • Create and maintain company SOP manuals to ensure efficient operations of the multi-specialty medical practice. • Assist in provider credentialing, enrollment, and reconciliation. • Assist in marketing for medical and cosmetic services to expand business. • Act as a Clinical Study Coordinator.

Workers' Compensation Administrator

• Nov 2019 - May 2021

• Prepare QME reports • Market and credential • Oversee tasks and reimbursement of the department

Workers Compensation Specialist

• May 2019 - Nov 2019

• Ensure providers’ credentials are up to date • Assist in preparing QME reports • Do previous position’s tasks

Workers' Compensation Administrative Assistant

• Feb 2017 - May 2019

• Act as the main contact for adjusters, attorneys, nurse case managers, and patients for scheduling PQMEs, depositions, consultations, treatments, and personal injury appointments • Obtain and ensure patient records in the EMR programs are up to date • Case management including making sure Doctor’s First Reports, PR-2s, PR-4s, RFAs, and claims are accurate and sent to the appropriate parties in a timely manner • Send treatment plans and lien agreements to appropriate parties relating… Show more • Act as the main contact for adjusters, attorneys, nurse case managers, and patients for scheduling PQMEs, depositions, consultations, treatments, and personal injury appointments • Obtain and ensure patient records in the EMR programs are up to date • Case management including making sure Doctor’s First Reports, PR-2s, PR-4s, RFAs, and claims are accurate and sent to the appropriate parties in a timely manner • Send treatment plans and lien agreements to appropriate parties relating to personal injury cases • Appeal unpaid/partially paid claims from 2010 to current • Market for the facility and provider to join MPNs of various workers’ compensation insurances • Assist Billing Department with verifying commercial insurances, creating CMS 1500 claims for dermatology, ophthalmology, and podiatry services, and performing the Manager’s Check for daily batches • Perform various administrative functions including calendar management, creating and modifying paperwork, typing, filing, answering phones, faxing, scanning, and mailing

Crew

• Apr 2012 - Feb 2017

• Experience with all shifts: opening, mid, and closing • POSnet • Assist customers with orders • Assist the kitchen crew by preparing materials and food orders • Help clean up, organize, and receive deliveries • Work under the company’s standards of operation • Experience with all shifts: opening, mid, and closing • POSnet • Assist customers with orders • Assist the kitchen crew by preparing materials and food orders • Help clean up, organize, and receive deliveries • Work under the company’s standards of operation

Health Education Intern

• Jan 2016 - Dec 2016

• Conducted online research on the latest and most accurate information on various health issues such as diabetes, family planning, heart health, etc. • Evaluate health education materials for relevancy and cultural appropriateness. • Collect and organize health education materials. • Organize and input health education materials in the EHR. • Create protocol for health education material usage. • Recruit and schedule patients for the health education classes. • Update the… Show more • Conducted online research on the latest and most accurate information on various health issues such as diabetes, family planning, heart health, etc. • Evaluate health education materials for relevancy and cultural appropriateness. • Collect and organize health education materials. • Organize and input health education materials in the EHR. • Create protocol for health education material usage. • Recruit and schedule patients for the health education classes. • Update the health education class calendar in clinic waiting areas. • Help with the employee wellness program by giving ideas, data entry, and distributing rewards. • Case management of pregnancy data in i2i tracking program. • Perform other duties as assigned such as data entry and the workshop set up. Show less • Conducted online research on the latest and most accurate information on various health issues such as diabetes, family planning, heart health, etc. • Evaluate health education materials for relevancy and cultural appropriateness. • Collect and organize health education materials. • Organize and input health education materials in the EHR. • Create protocol for health education material usage. • Recruit and schedule patients for the health education classes. • Update the… Show more • Conducted online research on the latest and most accurate information on various health issues such as diabetes, family planning, heart health, etc. • Evaluate health education materials for relevancy and cultural appropriateness. • Collect and organize health education materials. • Organize and input health education materials in the EHR. • Create protocol for health education material usage. • Recruit and schedule patients for the health education classes. • Update the health education class calendar in clinic waiting areas. • Help with the employee wellness program by giving ideas, data entry, and distributing rewards. • Case management of pregnancy data in i2i tracking program. • Perform other duties as assigned such as data entry and the workshop set up. Show less

Server

• Jul 2012 - Apr 2013

• Experience in lunch and dinner shifts • Take customers’ orders and serve them • Stationed at the front desk and take phone orders • Create monthly work schedule for all servers • Train new servers on how to prepare for the lunch and dinner shifts, how to take customers’ orders, take phone orders, use the cash register, clean and close for the day • Experience in lunch and dinner shifts • Take customers’ orders and serve them • Stationed at the front desk and take phone orders • Create monthly work schedule for all servers • Train new servers on how to prepare for the lunch and dinner shifts, how to take customers’ orders, take phone orders, use the cash register, clean and close for the day