Senior Network Systems Engineer

• Aug 2011 - Present

===== Service Operations =====Triage, investigate, mitigate, and fix information technology infrastructure; including workstations, servers, and networking equipment.Provide remote and onsite support of 50+ companies and municipal governments in the greater-Cincinnati and Chicago areas.===== Network Operations / Infrastructure Management =====Tier 3 / Tier 4 support for network, server, mail and telephony issues. Hardware platforms including Cisco, Aerohive, Dell, and HP. Mail platforms including Microsoft Exchange 2003, Exchange 2007, Exchange 2010, Exchange 2013, Office 365, and Lotus Notes. Operating Systems including Microsoft Windows Server 2000, Server 2003 [/R2], Server 2008 [/R2], Server 2012 [/R2], Server 2016, and Red Hat Linux.===== Professional Services // Network Architecture =====Primary wireless network architect for small/medium business markets. Specifically utilizing Aerohive's collaborative control wireless platform for rapid, scalable, stable, and timely deployments; deployments of Meraki’s cloud-managed wireless solutions for highly-available controller-based infrastructures (when requested); and the Cisco Aironet product line for on-premise controller-based deployments.Primary network architect for small/medium business markets, leveraging Cisco Small Business, Cisco Catalyst, Cisco ASA, and Sophos XG products. Solutions focused on business stability, downtime mitigation, redundancy, and data throughout. Design, planning, and installation/coordination of all elements from Physical to Transport Layer.

Director of Information Technology

• May 2016 - Present

Deputy Director, Information Technology

• Jun 2011 - May 2013

Assist in administrative oversight of Information Technology Directorate affecting 1,100+ users throughout the State of Wisconsin and abroad. Duties include user administration, web security administration, website administration, and email administration.

Director, Information Technology

• Jul 2008 - Jun 2011

Oversee Wisconsin Wing's Information Systems including email, website, and user-facing web systems for 1,100+ users throughout the State of Wisconsin and the United States.Oversee technical updates and installations to the Wisconsin Wing [FEMA Type II] Mobile Command Center, including Windows SMB networking, workstation/laptop imaging, and internetwork troubleshooting.

National Cadet Special Activities Information Technology Coordinator

• 2005 - 2012

Assisted National Headquarters Cadet Programs Directorate with the applications of new technologies for National Cadet Special Activities including National Flight Academy and National Cadet Competition.Created and maintained event management software platform for NCSA management of logistics, accounting, and financial administration. Assisted National Headquarters Cadet Programs Directorate with the applications of new technologies for National Cadet Special Activities including National Flight Academy and National Cadet Competition.Created and maintained event management software platform for NCSA management of logistics, accounting, and financial administration.

Systems Engineer

• Jun 2009 - Aug 2011

Providing helpdesk, remote, and onsite support of greater-Milwaukee area companies, non-profit organizations, and schools.Assisted users in basic and advanced investigation and resolution, as well as handling vendor communications on behalf of the client; including equipment procurement, installation, and repair. Providing helpdesk, remote, and onsite support of greater-Milwaukee area companies, non-profit organizations, and schools.Assisted users in basic and advanced investigation and resolution, as well as handling vendor communications on behalf of the client; including equipment procurement, installation, and repair.

Quality Engineering Technician

• Jun 2005 - Jan 2009

Created and maintained quality control tracking systems focusing on RCA and RMAs with vendors.Briefed executive-level management on current quality control trends, symptoms, material issues, and root cause of both production and field failures. Created and maintained quality control tracking systems focusing on RCA and RMAs with vendors.Briefed executive-level management on current quality control trends, symptoms, material issues, and root cause of both production and field failures.