Experience

Carlisle Fluid Technologies

• United States
• Machinery Manufacturing
• 200 - 300 Employee

• Service Delivery

  • May 2016 - Present

  Toledo, Ohio Area License Management and procurement, Audit preparation, server management, Active Directory management, Azure Active Directory Management, Software and hardware procurement, Backup management, Purchasing, ERP troubleshooting, Help Desk leadership.



Retro Entertainment TV

• Vice President of Public Relations

  • Sep 2018 - Present

  Global Vice President of Public Relations at Retro Entertainment TV. Retro Entertainment TV is a facebook partner in the entertainment segment.



ComDoc, Inc.

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Field Service Engineer

  • Sep 2012 - May 2016

  Toledo, Ohio Area Mid and high-volume copier and digital press technician. Fiery trained. • Troubleshot and repaired multiple brands and models of printers, multifunction devices and digital presses • Reported mileage, expenses and parts usage. • Participated and led team building and training exercises. • Wrote technical documentation and submitted for field use world-wide. • Helped customers on-site with environment-specific IT needs. • Set up new copiers on-site for upgraded or new… Show more Mid and high-volume copier and digital press technician. Fiery trained. • Troubleshot and repaired multiple brands and models of printers, multifunction devices and digital presses • Reported mileage, expenses and parts usage. • Participated and led team building and training exercises. • Wrote technical documentation and submitted for field use world-wide. • Helped customers on-site with environment-specific IT needs. • Set up new copiers on-site for upgraded or new customers per their requirements. • Recommended upgrades for customers and involved the sales team in such upgrade opportunities. • Forwarded new business opportunity leads to the sales team. Show less



Computer Discount

• Branch Manager

  • Feb 2011 - Sep 2012

  Secor Road • Recommended the right products and services to fit customers' electronics needs. • Developed Business and Marketing plans for growing the store and company. • Managed inventory and ordering for the entire branch. • Led several other team members in IT work for customers. • Helped customers on-site with environment-specific IT needs. • Repaired and replaced hardware on laptops and desktops including detailed soldering and advanced repairs. • Removed Viruses, spyware and all… Show more • Recommended the right products and services to fit customers' electronics needs. • Developed Business and Marketing plans for growing the store and company. • Managed inventory and ordering for the entire branch. • Led several other team members in IT work for customers. • Helped customers on-site with environment-specific IT needs. • Repaired and replaced hardware on laptops and desktops including detailed soldering and advanced repairs. • Removed Viruses, spyware and all other types of malware and greyware from customers' computers, including advanced and manual removals. Sped up customers' computers using tools built into Windows and specialized software. Show less



The Bostwick-Braun Company

• United States
• Wholesale
• 1 - 100 Employee

• Customer Service Supervisor

  • Jan 2008 - Nov 2010

  • Troubleshot proprietary point-of-sale software. • Troubleshot hardware and other computer issues for 100+ regular customers. • Managed billing, accounts payable and accounts receivable for 100+ customers. • Managed 2 Computer Systems Engineers and one Sales and Training Engineer. • Maintained current PC's and managed IT efficiency. • Performed Network administration. • Oversaw IT acquisitions.



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Counter Intelligence Agent

  • Nov 2004 - Jan 2008

  • Performed PC and Mac repair, maintenance and upgrades. • Resolved customer issues with all defective or broken electronics. • Recommend products based on customer needs in multiple departments. • Resolved virus and spyware infections. • Optimized the performance of computers. • Troubleshot all types of computer issues; hardware and software.