Pablo Rodrigo
IT Support Analyst at Netshow.me- Claim this Profile
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Topline Score
Bio
Credentials
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Introdução ao ReactJS
Digital Innovation One Inc.May, 2022- Nov, 2024 -
Introdução aos React Hooks
Digital Innovation One Inc.May, 2022- Nov, 2024 -
Coleções
Digital Innovation One Inc.Apr, 2022- Nov, 2024 -
Construindo páginas para a internet utilizando o Bootstrap
Digital Innovation One Inc.Apr, 2022- Nov, 2024 -
Debugging e Error Handling
Digital Innovation One Inc.Apr, 2022- Nov, 2024 -
Funções
Digital Innovation One Inc.Apr, 2022- Nov, 2024 -
Hackathon 2022 RecodePro: Criando Soluções para ODS4: Educação de Qualidade
RecodeApr, 2022- Nov, 2024 -
Introdução ao JavaScript
Digital Innovation One Inc.Apr, 2022- Nov, 2024 -
Javascript Assíncrono
Digital Innovation One Inc.Apr, 2022- Nov, 2024 -
Map, Filter e Reduce
Digital Innovation One Inc.Apr, 2022- Nov, 2024 -
Pensamento Computacional
Digital Innovation One Inc.Apr, 2022- Nov, 2024 -
Posicionando elementos com Flexbox em CSS
Digital Innovation One Inc.Apr, 2022- Nov, 2024 -
Posicionando elementos com Flexbox em CSS
Digital Innovation One Inc.Apr, 2022- Nov, 2024 -
Primeiros passos em Desenvolvimento Web
Digital Innovation One Inc.Apr, 2022- Nov, 2024 -
Projetos Ágeis com Scrum
Digital Innovation One Inc.Apr, 2022- Nov, 2024 -
Recriando a Interface da Netflix
Digital Innovation One Inc.Apr, 2022- Nov, 2024 -
Recriando a página do Instagram
Digital Innovation One Inc.Apr, 2022- Nov, 2024 -
Sintaxe e Operadores
Digital Innovation One Inc.Apr, 2022- Nov, 2024 -
Variáveis e Tipos
Digital Innovation One Inc.Apr, 2022- Nov, 2024 -
Boas vindas ao Bootcamp Eduzz Fullstack Developer #3
Digital Innovation One Inc.Feb, 2022- Nov, 2024 -
Certificado - Lógica de Programação Essencial
Digital Innovation One Inc.Feb, 2022- Nov, 2024 -
Introdução a criação de websites com HTML5 e CSS3
Digital Innovation One Inc.Feb, 2022- Nov, 2024 -
Introdução ao Git e ao GitHub
Digital Innovation One Inc.Feb, 2022- Nov, 2024 -
JavaScript ES6 essencial
Digital Innovation One Inc.Feb, 2022- Nov, 2024 -
Introdução ao TypeScript: Explorando Classes, Tipos e Interfaces
Digital Innovation One Inc.May, 2021- Nov, 2024 -
Manipulando a D.O.M. com JavaScript
Digital Innovation One Inc.May, 2021- Nov, 2024 -
Javascript orientado a objetos
Digital Innovation One Inc.May, 2020- Nov, 2024 -
Trabalhando com Módulos em JavaScript
Digital Innovation One Inc.May, 2020- Nov, 2024 -
Feira do Polo Digital de Manaus 2019
CODESE MANAUS - Conselho de Desenvolvimento Econômico, Sustentável e Estratégico de ManausOct, 2019- Nov, 2024 -
Voluntário - Feira do Polo Digital de Manaus
CODESE MANAUS - Conselho de Desenvolvimento Econômico, Sustentável e Estratégico de ManausOct, 2019- Nov, 2024 -
Assistente Administrativo
-Aug, 2016- Nov, 2024 -
Informática Avançada
-Jan, 2012- Nov, 2024
Experience
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Netshow.me
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Brazil
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Software Development
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1 - 100 Employee
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IT Support Analyst
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Feb 2023 - Present
- Provide technical support of level 1 and 2; - Manage customer service tickets; - Apply Prioritization Matrix and Manage SLA; - Investigate and report bugs, fixes and updates; - Design troubleshooting and system maintenance; - Carry out technical visits for implementation or follow-up on the client. - Provide technical support of level 1 and 2; - Manage customer service tickets; - Apply Prioritization Matrix and Manage SLA; - Investigate and report bugs, fixes and updates; - Design troubleshooting and system maintenance; - Carry out technical visits for implementation or follow-up on the client.
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Universidade Nilton Lins
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Brazil
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E-Learning Providers
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100 - 200 Employee
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IT technician Level 2
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Jun 2021 - Nov 2022
IT technician responsible for the distance learning sector of the university. In addition, I am also responsible for the distance learning system (moodle), where I make content available to students, configure tests, grades, etc. IT technician responsible for the distance learning sector of the university. In addition, I am also responsible for the distance learning system (moodle), where I make content available to students, configure tests, grades, etc.
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GR Telecom
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Brazil
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Telecommunications
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1 - 100 Employee
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IT Support Intern
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Jun 2019 - Jun 2020
IT technician in a hotel chain in Manaus. Responsible for inloco of the Intercity Manaus hotel, ensuring that all the hotel's technology worked correctly. In addition: Maintenance of computer hardware and equipment, maintenance of structured ethernet network infrastructure, preventive maintenance in security software, preventive maintenance of Windows AD users (Active Directory). In addition to monitoring internet links, external calls from outsourced companies and monitoring of open tickets.
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Technical support analyst
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Jun 2019 - Jun 2020
Service Desk service according to policies (SLA), formatting computers, installing printers, knowledge of Windows server and virtualization, backup. IT support in hotel network, assistance in calls via GLPI and Zabbix, maintenance and IT support, maintenance of structured ethernet, configurations and backup of POP3 and IMAP emails, support to employees and guests.
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Gracom, School of visual effects
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Manaus e Região, Brasil
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Telemarketing operator
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Aug 2017 - Oct 2018
Contacting potential customers, scheduling visits and breaking objections, selling courses. Contacting potential customers, scheduling visits and breaking objections, selling courses.
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Autónomo
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United States
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Internet Publishing
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700 & Above Employee
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Técnico de TI
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May 2014 - Jun 2018
Assembly and maintenance of computers, installation and configuration of software, configuration of operating systems such as windows xp, 7, 8 and 10, linux, program updates, backups and data recovery, active directory, printers, DNS, DHCP. of computers, installation and configuration of software, configuration of operating systems such as windows xp, 7, 8 and 10, linux, program updates, backups and data recovery, active directory, printers, DNS, DHCP. Competencies: Infrastructure · LAN-WAN networks · Microsoft Windows Show less
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H.i Confecções
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Manaus, Amazonas
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Salesman
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Jul 2014 - Jan 2015
Customer service, assistance with purchases, cash handling and checking stock. School uniform salesman at La Salle Manaus branch Customer service, assistance with purchases, cash handling and checking stock. School uniform salesman at La Salle Manaus branch
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Cyber café Gaming
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Manaus, amazonas
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Lan House Attendant
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Mar 2012 - Jul 2013
• Customer service, typing, consultations and etc. • Support • Microsoft Windows • Total experience with computers. • Customer service, typing, consultations and etc. • Support • Microsoft Windows • Total experience with computers.
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Education
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2018 - 2023
Martha Falcão Wyden
Análise e Desenvolvimento de Sistemas, Tecnologia em Tecnologia da Informação/Sistemas da Informação
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