Syed Jawad
Technical Support Lead at Dusty Robotics- Claim this Profile
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English Native or bilingual proficiency
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Urdu Professional working proficiency
Topline Score
Bio
LinkedIn User
I worked with Syed at Workday and was very grateful he was on staff. He was able to diagnose and fix every single technical issue I had and was excellent at communicating answers to my questions, which takes patience with me! He has an impressive ability to handle a fast paced environment and keep a good attitude. In a busy organization, Syed stands out as highly capable and super smart. I highly recommend him to any company that needs someone with his skill set.
James Martin
Syed is a focused, calm and committed worker who would make a great addition to any team. When he joined our company 9 months ago as Walk-up Support Technician he quickly established himself as an invaluable member of staff, helping to drive our client’s projects forward, coming up with creative and innovative ideas. A confident and friendly worker, Syed is popular with his colleagues and clients alike and has a real passion and enthusiasm for the industry that shines through.
LinkedIn User
I worked with Syed at Workday and was very grateful he was on staff. He was able to diagnose and fix every single technical issue I had and was excellent at communicating answers to my questions, which takes patience with me! He has an impressive ability to handle a fast paced environment and keep a good attitude. In a busy organization, Syed stands out as highly capable and super smart. I highly recommend him to any company that needs someone with his skill set.
James Martin
Syed is a focused, calm and committed worker who would make a great addition to any team. When he joined our company 9 months ago as Walk-up Support Technician he quickly established himself as an invaluable member of staff, helping to drive our client’s projects forward, coming up with creative and innovative ideas. A confident and friendly worker, Syed is popular with his colleagues and clients alike and has a real passion and enthusiasm for the industry that shines through.
LinkedIn User
I worked with Syed at Workday and was very grateful he was on staff. He was able to diagnose and fix every single technical issue I had and was excellent at communicating answers to my questions, which takes patience with me! He has an impressive ability to handle a fast paced environment and keep a good attitude. In a busy organization, Syed stands out as highly capable and super smart. I highly recommend him to any company that needs someone with his skill set.
James Martin
Syed is a focused, calm and committed worker who would make a great addition to any team. When he joined our company 9 months ago as Walk-up Support Technician he quickly established himself as an invaluable member of staff, helping to drive our client’s projects forward, coming up with creative and innovative ideas. A confident and friendly worker, Syed is popular with his colleagues and clients alike and has a real passion and enthusiasm for the industry that shines through.
LinkedIn User
I worked with Syed at Workday and was very grateful he was on staff. He was able to diagnose and fix every single technical issue I had and was excellent at communicating answers to my questions, which takes patience with me! He has an impressive ability to handle a fast paced environment and keep a good attitude. In a busy organization, Syed stands out as highly capable and super smart. I highly recommend him to any company that needs someone with his skill set.
James Martin
Syed is a focused, calm and committed worker who would make a great addition to any team. When he joined our company 9 months ago as Walk-up Support Technician he quickly established himself as an invaluable member of staff, helping to drive our client’s projects forward, coming up with creative and innovative ideas. A confident and friendly worker, Syed is popular with his colleagues and clients alike and has a real passion and enthusiasm for the industry that shines through.
Credentials
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Scrum Master Certified (SMC)
SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)Jan, 2020- Nov, 2024
Experience
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Dusty Robotics
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United States
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Construction
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1 - 100 Employee
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Technical Support Lead
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Oct 2023 - Present
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SoFi
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United States
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Financial Services
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700 & Above Employee
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Technical Support Analyst IV
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Jan 2022 - May 2023
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Workday
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United States
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Software Development
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700 & Above Employee
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Associate Applications Support Analyst
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Mar 2020 - Dec 2021
+ Work with Professional Services, QA, Product Management, and Development tohighlight customer recruiting trends and identify areas for enhanced functionality+ Work directly with customers to research, troubleshoot and resolve recruiting processand configuration issues in a timely manner+ Manage incoming case queue on resolving customer cases quickly and effectively+ Clearly documented communications to customers using our issue management system+ Test customer problems and logged issues to development and working withdevelopers to determine a solution Show less
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IT Support Specialist
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Jan 2019 - Mar 2020
- Provide customer experience supporting internal employees face-to-face, via chat and over the phone- Educate users on basic functions and new technologies that will help streamline their workflow- Troubleshoot network connectivity issues including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network- Support users on applications and tools within the environment including Office Suite, RSA, Okta, and Collaboration tools such as Zoom, WebEx, and Slack- Handle individual workflow and maintain current ticket queue via IT ticketing system- Support Windows 10, Windows 7, Google Drive File Stream, MacOS Mojave and High Sierra- Microsoft Active Directory, system imaging, VPN, network connectivity including 802.11x-Remote access and remote-control tools to support remote employees (MS Remote desktop, Zoom ServiceNow, Microsoft Deployment Toolkit, JAMF, and AirWatch) Show less
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Systems Admin - Identity Management
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Jul 2018 - Jan 2019
- Managing user access to security groups using Active Directory/LDAP- Creating service accounts and distribution lists locally and Office 365 cloud- Provisioning salesforce licenses and permissions for new hires- Performing Onboarding/Offboarding/Termination duties as needed- Improving processes and methods to complete tasks and increase team efficiency
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Milestone Technologies, Inc.
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United States
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IT Services and IT Consulting
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700 & Above Employee
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IMAC Technician II
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Mar 2018 - Jul 2018
+ Disconnect, relocate, and reconnect over 900 desktops per project with team + Deployment of IT equipment + Post move desktop support + Server room support and maintenance + Disconnect, relocate, and reconnect over 900 desktops per project with team + Deployment of IT equipment + Post move desktop support + Server room support and maintenance
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BMS Consulting
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Ukraine
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IT Services and IT Consulting
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1 - 100 Employee
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Independent Contractor
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Apr 2017 - Sep 2017
+ Updated and deployed thermostats throughout various floor plans + Reviewed and controlled temperature throughout buildings with no T-Stats + Installed new T-Stats as needed in new buildings + Installed Software updates in VAV’s and recorded stats onto excel sheets + Updated and deployed thermostats throughout various floor plans + Reviewed and controlled temperature throughout buildings with no T-Stats + Installed new T-Stats as needed in new buildings + Installed Software updates in VAV’s and recorded stats onto excel sheets
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Education
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2018 - 2020
Colorado State University Global
Bachelor’s Degree, Project Management -
2013 - 2016
Ohlone College
Bachelor’s Degree, Computer Science
Community
