Recruitment Consultant

• Nov 2022 - Present

Junior Recruitment Consultant

• Jun 2022 - Nov 2022

Sales & Customer Service Team Leader

• Mar 2021 - Jun 2022

- Create an inspiring team environment with an open communication culture - Recruiting new team members using Jobvite and training them for EF products and systems. - Monitor Italian team performance and report on metrics - Listen to team members’ feedback and resolve any issues or conflicts, recognize high performance and reward accomplishments - Resolving customer questions or complaints by phone, emails and social channels - Developing programs and procedures to enhance… Show more - Create an inspiring team environment with an open communication culture - Recruiting new team members using Jobvite and training them for EF products and systems. - Monitor Italian team performance and report on metrics - Listen to team members’ feedback and resolve any issues or conflicts, recognize high performance and reward accomplishments - Resolving customer questions or complaints by phone, emails and social channels - Developing programs and procedures to enhance productivity and performances

Sales Business Development

• Jan 2021 - Mar 2021

- Prospect of new clients via call to establish connections with potential customers and to expand business portfolio (Italian Market) using Salesforce - Nurtured relationships with existing clients with focus on upselling and cross-selling - Delivered customer service and consultancy tasks - Delivered high levels of efficiency and quality

Retail Shopper

• Dec 2020 - Feb 2021

Trainee

• Oct 2020 - Dec 2020

Assistant Restaurant Manager

• Jun 2020 - Sep 2020

- Preparing weekly shift schedules and processing payroll for all restaurant staff and weekly tips. - Coordinate communication between front and back of the staff - Provide assistance on the floor if needed - Assisting in organizing, planning and implementing strategy to attract customers, also through social media (Instagram: Provide a personalized and customer centric presence on social media and chat channels. Monitor and own all customer interactions on Social media and chat… Show more - Preparing weekly shift schedules and processing payroll for all restaurant staff and weekly tips. - Coordinate communication between front and back of the staff - Provide assistance on the floor if needed - Assisting in organizing, planning and implementing strategy to attract customers, also through social media (Instagram: Provide a personalized and customer centric presence on social media and chat channels. Monitor and own all customer interactions on Social media and chat channels). - Calculating future needs in kitchenware and equipment and placing orders, as needed. - Problem-solving attitude with clients evaluating their needs. Show less - Preparing weekly shift schedules and processing payroll for all restaurant staff and weekly tips. - Coordinate communication between front and back of the staff - Provide assistance on the floor if needed - Assisting in organizing, planning and implementing strategy to attract customers, also through social media (Instagram: Provide a personalized and customer centric presence on social media and chat channels. Monitor and own all customer interactions on Social media and chat… Show more - Preparing weekly shift schedules and processing payroll for all restaurant staff and weekly tips. - Coordinate communication between front and back of the staff - Provide assistance on the floor if needed - Assisting in organizing, planning and implementing strategy to attract customers, also through social media (Instagram: Provide a personalized and customer centric presence on social media and chat channels. Monitor and own all customer interactions on Social media and chat channels). - Calculating future needs in kitchenware and equipment and placing orders, as needed. - Problem-solving attitude with clients evaluating their needs. Show less

Sales Agent

• Jan 2020 - Jun 2020

- Responsible for contacting potential customers and qualifying their level of interest - Customer service and support proactively responding to client queries and advising customers on EF programs - Continuously manage and prioritize multiple tasks - Work as a team-player to best respond to customer needs - Responsible for contacting potential customers and qualifying their level of interest - Customer service and support proactively responding to client queries and advising customers on EF programs - Continuously manage and prioritize multiple tasks - Work as a team-player to best respond to customer needs

Retail Salesworker

• Nov 2018 - Jan 2020

- Provided excellent customer services in greeting and helping customers with their needs - Demonstrated great multitasking skills to ensure excellent customer service. - Collaborated with team to complete store maintenance, stocking, merchandising and upkeep - Provided excellent customer services in greeting and helping customers with their needs - Demonstrated great multitasking skills to ensure excellent customer service. - Collaborated with team to complete store maintenance, stocking, merchandising and upkeep

Social Services Assistant

• Feb 2016 - Jul 2016

I worked as a trainee in the Department of Social Policies, Subsidiarity and Health in Rome. Supported by a Social Worker, I managed a first reception facility for mothers with minor children, organizing the available places and creating a fundamental network for social work I worked as a trainee in the Department of Social Policies, Subsidiarity and Health in Rome. Supported by a Social Worker, I managed a first reception facility for mothers with minor children, organizing the available places and creating a fundamental network for social work