Experience

Discord

• United States
• Software Development
• 700 & Above Employee

• ASI Specialist

  • Apr 2023 - Present

• TnS Analyst

  • Nov 2021 - Apr 2023



DHL Express

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Senior Associate FA PTP - T&E

  • Aug 2018 - Aug 2020

  * Analysis of team task processes and continuous improvement/optimization implementation* Troubleshooting solutions to difficult issues, IRM and queries. * Facilitation of service review calls to both business partners and vendors (SAP Concur)* Subject Matter Expert(SME) of SAP Concur in terms of Functionality, Audit & Compliance guidelines and Business support.* Participating in new processes implementation projects and non-standard change request reviews.* Managing queries from Concur users and business partners in terms of emails, Skype messaging and calls.* Ensuring claim processing timeliness for both Express & E-commerce subsidiaries.* Monthly reporting and daily control reporting on internal expenses.* Managing team resource planning and allocation of tasks.* Pioneering improvement/optimization processes and providing training to the operational team. Show less

• Associate EU Billings

  • Apr 2017 - Aug 2018

  * Analysis of incoming shipments in CEMS and receive requests and queries of shipments.* Liaise with Internal and External contacts to request and follow-up account numbers or other relevant information to supportcorrect, timely and complete billing.* Reconcile billing data to ensure accurate and complete invoicing.* Maintain and prepare data for transfer to produce accurate billing invoices/credits.* Direct point of internal and external contacts for discrepancy subjects and processes.* Provide operational guidelines to colleagues.* Assist on the resource planning for the team. Show less