EMEA Customer Success Operations & Sustainability Program Lead

• Jan 2022 - Present

In collaboration with EMEA People Ops (Human Resources) and alongside the EMEA business, a hyper-focused role in supporting both employees and customers by providing the necessary elements, experiences, and information to enable our employees to grow and thrive at Syniti, and has an outside-in customer-first mindset committed to creating the right customer experience that positively impacts Syniti’s business. The EMEA Customer Success Operations & Sustainability Program Lead is a role that spans 3 pillars:- Employee engagement (internal customers) through the Employee Voice 4C’s: culture, connection, communication and collaboration- Customer Success (external customers) through operational management of the customer’s journey- Sustainability Program through the Syniti Forest.The main goals of the role are:- Helping to build internal and external customer loyalty that creates ambassadors and advocates that lead to expansion and increased relevancy and revenue for Syniti- Improving employee engagement with a focus on new hires and tenured employees through 4C’s initiatives: culture, connection, communication and collaboration - Establishing a sustainability program in key areas, such as our carbon footprint, Diversity, Inclusion and Belonging (DIB), culture and values. Show less

Global Internal Communications & Project Lead

• Jun 2021 - Jan 2022

As Syniti grows, so does the importance of strong, consistent internal communication, to keep the company culture, values, business goals and strategy connected to our teams all over the world.Finding synergy between the company goals and strategy and the employee needs through communications is my compass for a successful global internal comms strategy.

EMEA Internal Communications

• Jul 2020 - Jun 2021

Create and execute internal activities and communications to keep employees connected and inspired with the values and purpose of Syniti.Effective team collaboration with different EMEA departments, roles, positions and countries to achieve qualitative and quantitative results.Main highlights:- Creation and execution of an annual editorial calendar for EMEA with a monthly theme aligned with the company's values. - Syniti Forest: Creation and execution of the company's environmental initiative, in order to celebrate the success and growth by planting a tree for each new employee hired and for each successful project with a client. https://www.syniti.com/synitiforest/- Creation and execution of engaging content of an internal private channel for EMEA employees to keep us connected and provide support.- EMEA President Award 2020 Winner Show less

Marketing Executive Southern Europe

• Jan 2020 - Jul 2020

Working as a Regional Marketing Executive for South Europe (Spain, Italy & Portugal) I am part of a global team that looks forward to delivering exceptional customer experience.The keys to this role are:- Market with Energy - Sell with Personality - Commercialise digital and physical communities

Marketing Executive South Europe

• Mar 2019 - Dec 2019

Office Administrator (Maternity Cover)

• Jul 2018 - Mar 2019

Answering phone calls and redirecting them properly. Reception of visitors, in communication with building security personnel. In charge of stock for both office and kitchen supplies. In communication with Building administration for any assistance regarding any problem with shared dependencies (toilets, lighting, air conditioning). General support for the office with 25-30 people inside

Development of creative contents

• Nov 2014 - Jul 2018

Working as a freelance for several independent agencies, developing creative content for different channels, social media, e-learning, among others. Working as a freelance for several independent agencies, developing creative content for different channels, social media, e-learning, among others.

Administrative Assistant

• May 2010 - Oct 2013

Answering phone calls and redirect them properly. Reception of visitors, in communication with building security personnel. In charge of stock for both office and kitchen supplies. In communication with Building administration for any assistance regarding any problem with shared dependencies (toilets, lightning, air conditioning). General support for office with 25-30 people inside (Back Office and Sales Support) and 80 Sales Agents all over Spain. Head Quarter in Zurich, all the communications in english. Show less

Script writer for Theatre, Film, TV and web 2.0

• Jan 2006 - May 2012

"Balance your optimism with a healthy dose of realism for the best results" Development of fiction content for Television, Cinema, Theater and Campaigns 2.0. Action plan, budget, management, creativity and innovation. As a team with another screenwriter, we developed several projects for film, theater and TV freelance. Project, development of strategic plan and presentation to producers and TV channels for sale or sponsorship. Some of our projects: - F.E.O.s a comedy to connect. SitCom / WebSerie. Pilot with the support of the RCRFilms production company. - AkamonCity. Theatre. - Mos@ico. Multicultural thriller Fiction series. Script of the pilot and plot map of the first season. - Boig Per your BCN. Idea for a feature film made up of several short films shot in Barcelona showing their different facets. Presented to the GAC (CAtalan Scriptwritters Association) for possible support. Show less

Licensing Coordinator

• Sep 2008 - Jun 2009

Link between the Licensor and Licensee (Client and Supplier). Analysis of the designs according to Guide Style. Internet research of possible suppliers, promotions, products and what’s new on licensing world. Create and develop presentation of the license to possible licensees, agenda for Fairs visits of the Licensing Manager. Link between the Licensor and Licensee (Client and Supplier). Analysis of the designs according to Guide Style. Internet research of possible suppliers, promotions, products and what’s new on licensing world. Create and develop presentation of the license to possible licensees, agenda for Fairs visits of the Licensing Manager.

Booking Manager

• 2008 - 2008

Family business dedicated to holiday rentals and long-stay companies. Tasks: Reservation management through specialized software. Management of telephone reservations. Direct dealings with travel agencies, individuals and multinational companies seeking rent for their long-stay foreign employees in Barcelona. Family business dedicated to holiday rentals and long-stay companies. Tasks: Reservation management through specialized software. Management of telephone reservations. Direct dealings with travel agencies, individuals and multinational companies seeking rent for their long-stay foreign employees in Barcelona.

Administrative Assistant

• 2005 - 2007

Tasks: Reception and general support. Attendance to candidates, clients and consultants (8 to 10). Follow up needs and requirements of the office (from supplies until solving computer problems). Translations, database management. Tasks: Reception and general support. Attendance to candidates, clients and consultants (8 to 10). Follow up needs and requirements of the office (from supplies until solving computer problems). Translations, database management.