Finance Support Specialist

• Jan 2023 - Present

Senior Business Office Director

• Dec 2022 - Jan 2023

Business Office Director

• Feb 2020 - Dec 2022

Front Desk Administrative Assistant - Orthopaedics

• Sep 2019 - Feb 2020

Member Services Coordinator

• Jan 2017 - Sep 2019

• Compose a monthly shift schedule for 7 associates within the companies budget• Manage 7 employees• Lead contact for implementation of new software for all 4 centers•Strategic Planning • Handle all pre-billing for monthly dues• Compose all statements and billing for NEOMED corporate accounts• Provide monthly and weekly reports on membership, satisfaction, usage and ratings• Process all membership changes including cancellations, holds and adding/removing members• Conduct interviews/hire• Conduct annual reviews for 7 employees• Approve all membership paperwork for the center• Compile monthly A/R aging reports to then reach out to the member to inform them and find the solution• Handle membership satisfaction calls and respond to any problems that may occur• Recruit potential members by calling and emailing them information about the center• Design and order apparel, communicating with different companies finding the best price and quality for our company to sell• Lead, manage and organize an annual 400+ member appreciation party 2016-2019• Provide prospects tours of the facility and authorize any extra benefits to add to the membership to make the sale• Created and manage a member follow up system to retain our members• Sell membership contracts• Developed Corporate Memberships • Marketing Show less

Community Outreach Intern

• Jul 2017 - Dec 2017

Worked directly with the Community Outreach Manager to create and build corporate programs to connect with local companies. Designed the marketing for these programs and went on site to help sell the memberships.

Member Services Lead/ Manger on Duty/ Receptionist

• Oct 2015 - Jan 2017

Member Services Associate

• Jan 2015 - Oct 2015

Sales Associate

• Oct 2011 - Sep 2014