Experience

6K Systems Inc.

• United States
• Information Services
• 1 - 100 Employee

• Junior Records Examiner

  • May 2022 - Present

  -Prepares documentation as the first step before scanning including removal of metal, alignment of all pages within file, repairing torn pages, copying of media when not able to be scanned. -Reviews files for security classifications to ensure the file contents do not include information classified above that of SECRET and is validated as information processed as UNCLASSIFIED. -Receives files when completed scanning, to prepare for reassembly including removal of all patch pages, returning media to their appropriate envelopes, and placing file into it’s appropriate file folder. -Works with team leaders to ensure prepared files meet audit review and quality assurance standards as expected by the Information Management Division. Show less



Accurate Background

• United States
• Human Resources Services
• 700 & Above Employee

• Client Services Representative

  • May 2021 - May 2022

  -Analyzes and interprets information received from callers using deductive and inductive reasoning skills to determine the best solution and follow through to completion. -Uses problem-solving skills to find a suitable solution and utilizes proactive techniques to analyze orders for other potential questions or issues to further provide a one-call solution. -Meets quality standards for services by adhering to client guidelines, regulations, policies, and procedures to meet specific client and candidate needs. -Communicates with clients and applicants via phone, email and chat queues simultaneously, to ensure efficient response time. -Ensures the privacy and confidentiality of client and applicant information throughout the entire background check process. Show less



Kirkland's

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Aug 2020 - May 2021

  -Advanced store sales position, restructuring departments and modeling customer service techniques to employees. -Drove single-year sales growth of 30%, setting new record company-wide. -Supported human resources initiatives by connecting with employees and proactively solving problems. -Trained new and current employees to achieve consistently high performance. -Handled back office procedures including handling of money, employee information, customer information, sales floor planning and stockroom to sales floor movement. -Formulated weekly and daily sales goals for the team and communicated ways to achieve such goals. -Introduced a new system to help increase sales which included individual tracking of rewards and add-ons and created a raffle system as an incentive. Show less



Shenandoah University

• United States
• Higher Education
• 700 & Above Employee

• Work Study Student- International Admissions

  • Aug 2019 - Sep 2020

  -Used databases such as Radius and Etrieve to organize prospective students’ applications and documents. -Created spreadsheets for scheduling of events for college fairs across Virginia and Maryland, Pennsylvania and Washington D.C. -Emailed and called prospective students to inform them of their application progress and upcoming deadlines. -Used databases such as Radius and Etrieve to organize prospective students’ applications and documents. -Created spreadsheets for scheduling of events for college fairs across Virginia and Maryland, Pennsylvania and Washington D.C. -Emailed and called prospective students to inform them of their application progress and upcoming deadlines.



Best Buy

• Retail
• 700 & Above Employee

• Mobile Sales

  • Apr 2019 - Aug 2020

  -Coordinated technical resolutions to restore customers' service and correct device operational issues. -Employed consultative techniques to understand customers' needs and suggest optimal products and services specific to their lifestyle. -Minimized loss by watching for and recognizing security risks and active theft and utilized prevention techniques to maximize security. - Maintained knowledge of current sales and promotions, return and exchange policies, and security practices to provide top-notch services. -Protected the privacy of customer information through both their accounts and within their phones by upholding privacy and security standards throughout entire process. Show less



Micheals Arts & Crafts

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Certified Custom Framer

  • Apr 2018 - Apr 2019

  -Operated hand and framing tools to cut, drill, and prepare poles for treatment. -Worked with customers to find the best materials to display and protect their piece of art. -Trained new employees both in the frame shop and on the framing sales counter to ensure their interactions with customers were productive and positive. -Handled manager responsibilities for an interim period when there was no framing manager. -Hiring of new employees, delegations of responsibilities to other framers, scheduled employees' shifts, handled weekly paperwork and sales planning. Show less