Community Experience Lead & Safeguarding Officer

• Nov 2022 - Present

● Leading the community experience topic across the organisation ○ Developing Kiron's community-building strategy targeting our global student community○ Managing Kiron's community channels with the support of student moderators○ Conceptualising co-creation initiatives to increase student participation and satisfaction○ Coordinating student-oriented initiatives, including communication actions and online events○ Facilitating student participation and collaboration in Kiron's strategy and governance○ Collaborating with the Product team and the digital education specialists in improving community features Show less

Scrum Master | Safeguarding Officer

• May 2021 - Jan 2023

● Supporting an agile team apply the Scrum framework to deliver and iterate○ Coordinating team rituals: Sprint Planning, Retrospectives, Sprint Review & more○ Facilitating internal communication and effective collaboration○ Collaborating with the Product Owner in handling the Backlog○ Working with quarterly OKRs and annual KPIs● Developing Kiron's first Safeguarding structure○ Elaborating the Safeguarding Policy and the Whistleblowing Policy○ Defining safe programming standards for Kiron's online learning platform○ Collecting open learning resources to build a training for Kiron's staff members○ Getting trained in Prevention of Sexual Abuse and Exploitation Show less

Student Support & Community Manager

• Apr 2020 - May 2021

● Intercultural Community Management○ Created online content to boost the engagement of the student community○ Managed email marketing campaigns and drip campaigns (behavior-based interventions)○ Learned about UX copywriting to target users with diverse digital literacy skills○ Fostered inclusive teaching methods for our blended learning programs○ Created new community building activities to support students throughout the pandemic of Covid-19● Support Services Management○ Handled student requests via Zendesk Support and Zendesk Chat○ Coordinated a Community of Practice focused on student satisfaction● Working in an agile framework○ Familiar with Scrum and KanBan○ Used to working with rituals (daily standup, retros, sprint planning, etc.)○ Presented the outcomes of user stories in general sprint review sessions○ Participated in strategic decisions with the Product Owner in backlog refinement meetings Show less

Student Communications Manager

• Apr 2019 - Mar 2020

Kiron is an NGO that provides digital learning opportunities for academic, professional and personal growth. Most of our work is focused on supporting refugees, internally displaced persons and asylum seekers that want to develop their academic and/or professional career through e-learning programmes. ● Student support and communications○ Managing omnichannel student communications. ○ Responsible for the implementation of the customer service software Zendesk: ticketing, chatbot features, automation, triggers.○ Segmenting targeted audiences and tailoring messages on a daily basis. ○ Working on drip marketing and other user behavior-based interventions. ● User research○ Leading user research projects to collect insights through interviews with students based in Indonesia, Syria, Rwanda, and many other countries. ● Knowledge management○ Collaborating in knowledge management and documentation (Confluence - Atlassian). Show less

University Lecturer

• Jun 2022 - Jun 2022

Communications Officer

• Feb 2018 - Aug 2019

Responsible for developing the first communications strategy of the European Masters in Migration and Intercultural Relations, an EU funded masters program. ○ Key objectives and messages○ Audience mapping○ Website content curation (SEO optimization)○ Digital content creation○ Social media management

Teaching Assistant

• Sep 2018 - Oct 2018

I assisted professors and coordinators of the European Master in Migration and Intercultural Relations in developing materials, preparing lectures and tutoring small groups of students.

Junior Communications Manager

• Dec 2018 - Apr 2019

Renewables Grid Initiative is a non-profit organization that fosters dialogue and collaboration between environmental NGOs and Transmission System Operators from across Europe. ○ Created visual material for social media ○ Elaborated newsletters and email marketing campaigns ○ Collaborated in the organization of events ○ Learned about the topic of the energy transition in Europe Renewables Grid Initiative is a non-profit organization that fosters dialogue and collaboration between environmental NGOs and Transmission System Operators from across Europe. ○ Created visual material for social media ○ Elaborated newsletters and email marketing campaigns ○ Collaborated in the organization of events ○ Learned about the topic of the energy transition in Europe

Communications Specialist

• Sep 2016 - Dec 2018

After I received a scholarship to pursue my master's abroad, I was offered a freelance position at Rius Consultors due to the trustful relationship I developed with the CEO of the consultancy company. I managed their communications strategy remotely and traveled to Spain on a regular basis to organize events and follow-up meetings with stakeholders. As a freelance communications specialist, my tasks included: ○ Social media management (Twitter, Linkedin) with Hootsuite ○ Curate content for the CEO's social media profiles ○ Design visual materials for social media, including image and video ○ Coordinate internal and external communication flows (email campaigns, monthly newsletters) ○ Edit website content and coordinate publications (WordPress) ○ Write press releases, event invitations, blog posts (SEO optimization) ○ Coordination of client-oriented events: business breakfast meetings three times per year and an annual conference with over 100 participants Show less

Communications Assistant

• Jul 2017 - Nov 2017

I supported the development and management of IOM Sudan’s communication strategy. My duties included visual identity development, the creation of digital content, support in the coordination of events and project campaigns, as well as measuring the effectiveness of online strategies through insights and user experience. ○ Elaboration, editing, and proofreading of communication materials such as fact sheets and reports. ○ Creation of donor-driven audiovisual digital content, as well as key messages targeting a more general audience. ○ Implementation of an editorial calendar for social media and management of official accounts. ○ Coverage of events and training sessions to produce news stories and digital content. ○ Increasing knowledge of the working concepts and ongoing projects of the organization. Below you can check some samples of social media content I produced (please note that the video quality is due to equipment restrictions). Show less

Press Campaigns & Community Manager

• May 2015 - Aug 2016

Responsible for the press strategy of one of the publishing divisions of the group, with a focus on young readers. ○ Successfully coordinated over 50 book annual launches. ○ Achieved excellent media coverage for international authors. ○ Coordinated events with over 100 attendees. ○ Elaborated press releases and communication materials. ○ Managed CRM and e-mail marketing software. Besides the usual tasks of writing and distributing press releases, handling media queries and tracking media coverage, I got actively involved in the organization of events with social influencers and the renewal of the social media strategies to promote our books (@teenplanetlibro). Show less

Research assistant

• Apr 2012 - Aug 2016

While finishing my BA I got involved in Comress-InComUAB, a young ambitious research group that focuses on the social responsibility of media, including projects related to journalism ethics, press coverage of sensitive social issues and the power relations between media, politics and the private sector. I took part in many projects as a research assistant related to the news coverage of migration topics in Spanish media and the usages of Twitter in citizen movements. I contributed as an author to the book 'El uso de las redes sociales: ciudadanía, política y comunicación. La investigación en España y Brasil', about the use of social media to empower citizens comparing case studies in Spain and Brazil. Show less

Research Assistant

• Oct 2011 - Sep 2013

○ Collaborated with professors in the organization of seminars○ Took minutes of meetings from the department and various committees ○ Assisted in the preparation of presentations and conferences

Communications Officer

• Jan 2014 - Apr 2015

○ Developed the first communication & PR strategy of the company ○ Led innovative communications actions with partners ○ Improved website traffic through SEO-oriented blog posts ○ Coordinated client-oriented events and branding actions, such as an annual conference with over 100 participants or advertising campaigns with the local media ○ Wrote press releases, speeches, and newsletter content ○ Coordinated corporate social responsibility actions such as a joint charity donation through a group of company clients Show less

Journalist - El Punt Avui

• Aug 2013 - Jul 2014

○ Published over 50 news features and articles ○ Covered press conferences and institutional events in Barcelona ○ Prepared and conducted interviews ○ Attended cultural events as a press representative Other duties included answering the telephone on the news desk and dealing with any inquiries. Additionally, I was involved in the selection of photos and the layout design of newspaperp ages. ○ Published over 50 news features and articles ○ Covered press conferences and institutional events in Barcelona ○ Prepared and conducted interviews ○ Attended cultural events as a press representative Other duties included answering the telephone on the news desk and dealing with any inquiries. Additionally, I was involved in the selection of photos and the layout design of newspaperp ages.

Freelance Journalist

• Jun 2013 - Jul 2013

○ Multimedia coverage of social and cultural affairs happening in my hometown ○ Website content management ○ Multimedia coverage of social and cultural affairs happening in my hometown ○ Website content management

Marketing Assistant

• Feb 2013 - Jul 2013

○ Created content for the company's website and email marketing campaigns ○ Prepared agendas and took minutes of meetings and calls ○ Produced newsletters and marketing materials such as presentations or leaflets ○ Collaborated in the coordination of events with clients ○ Created content for the company's website and email marketing campaigns ○ Prepared agendas and took minutes of meetings and calls ○ Produced newsletters and marketing materials such as presentations or leaflets ○ Collaborated in the coordination of events with clients

Journalist

• Oct 2012 - Jan 2013

○ Production of video stories on international affairs ○ Updated stories as they unfolded from news agencies ○ Gathered, corroborated, and interpreted data from social media ○ Collaborated with senior journalists in the creation of larger video stories ○ Handled telephone calls and emails from international correspondents ○ Production of video stories on international affairs ○ Updated stories as they unfolded from news agencies ○ Gathered, corroborated, and interpreted data from social media ○ Collaborated with senior journalists in the creation of larger video stories ○ Handled telephone calls and emails from international correspondents

English Language Teacher

• Sep 2011 - Jun 2012

English teacher for pre-school kids. English teacher for pre-school kids.

Fundraising teams

• May 2010 - Jul 2010

Street marketing to get new partners and implementation of membership forms. Training on international aid. Street marketing to get new partners and implementation of membership forms. Training on international aid.