Harling Jason Jimenez Charris
IT Support Engineer at SOWITEC GROUP- Claim this Profile
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Spanish Native or bilingual proficiency
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English Limited working proficiency
Topline Score
Bio
Credentials
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CCNA: Switching, Routing, and Wireless Essentials
CiscoOct, 2023- Nov, 2024 -
Introduction to Cybersecurity
CiscoApr, 2023- Nov, 2024 -
Introduction to Windows Server Administration
Alison - Empower YourselfMar, 2022- Nov, 2024 -
Introduction to cloud computing
SimplilearnJul, 2021- Nov, 2024 -
Networking Academy Learn-A-Thon 2021
CiscoMay, 2021- Nov, 2024 -
Certified secure use of computer media
ESET LatinoaméricaDec, 2016- Nov, 2024 -
Incident management and response
ESET LatinoaméricaDec, 2016- Nov, 2024 -
Security in Transactions Commercial Online
ESET LatinoaméricaDec, 2016- Nov, 2024 -
Computer security for small and medium enterprises
ESET LatinoaméricaNov, 2016- Nov, 2024 -
Secure Browsing
ESET LatinoaméricaNov, 2016- Nov, 2024 -
Security in Mobile Devices
ESET LatinoaméricaNov, 2016- Nov, 2024 -
Back up
ESET LatinoaméricaJul, 2016- Nov, 2024 -
Technician in installation and repair of computer equipment
fundacion carlos slimJul, 2016- Nov, 2024 -
Cisco CCNA Network Fundamentals Chapter
UdemyMay, 2016- Nov, 2024 -
Advanced English
Obm CorporationNov, 2010- Nov, 2024 -
(ISC)² Candidate
(ISC)²Oct, 2022- Nov, 2024
Experience
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SOWITEC GROUP
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Germany
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Renewables & Environment
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100 - 200 Employee
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IT Support Engineer
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Apr 2016 - Present
Managed all phases of PC hardware and software implementation to include identification of requirements, scheduling, budgeting, project management, selection, and reporting to successfully deliver PC system solutions based on customer specifications and timelines. - Diagnosed hardware and software problems, replacing defective components when applicable. - Recommended changes to improve systems and network configurations, and determine hardware or software requirements related to such changes. - Responsible for IT PC inventory, imaging, deployment, and life cycle management. - Deployed computers using Windows Deployment Services and support desktop imaging. - Deployed Desktop/Laptop PCs with Win 10 O/S, throughout of Baramundi Management Agent. - Open, work on, and close tickets throughout JIRA tool. - Diagnosed and troubleshooted end-user desktop on site and remote, about application and hardware issues providing an appropriate solution - Troubleshooted system, software, and networking problems provided feedback on technical expertise and improvements, advice to clients - Responsible for IT PC inventory, deployment, and life cycle management. - Management of Windows Server 2012. Show less
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Insituto Ingabo
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Bogotá D.C., Colombia
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English Teacher
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Jul 2012 - Dec 2016
I taught english to high school students and technical careers. I taught english to high school students and technical careers.
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Compassion International
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United States
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Non-profit Organizations
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700 & Above Employee
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Assistant It Manager
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Aug 2010 - Jul 2012
Managed all phases of PC hardware and software implementation to include identification of requirements, scheduling, budgeting, project management, selection, and reporting to successfully deliver PC system solutions based on customer specifications and timelines. - Diagnosed hardware and software problems, replacing defective components when applicable. - Recommended changes to improve systems and network configurations, and determine hardware or software requirements related to such changes. - Responsible for IT PC inventory, deployment, and life cycle management. - Monitored and resolved issues with PC compliance with endpoint protection, patches, and vulnerability updates. - Performed hardware refresh by executing data backup/restore activities, installation of new desktops, laptops, and LAN printers at user locations, and updating of asset records upon completion. - Diagnosed and troubleshooted end-user desktop on site and remote, about application and hardware issues providing an appropriate solution. - Open, work on, and close tickets in a systematic manner with a high level of client satisfaction. - Responsible for IT PC inventory, hardware, deployment, and life cycle management - Training to users on new technologies that were implemented in the office. - Management of Windows Server 2003. Show less
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Telefónica
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Spain
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Telecommunications
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700 & Above Employee
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Broad Band Internet ADSL Installer and Repairman
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Jan 2006 - Dec 2009
Maintenance and Installation of Modems, ADSL port testing, LAN configuration and support, Help Desk. Maintenance and Installation of Modems, ADSL port testing, LAN configuration and support, Help Desk.
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METROTEL
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Telecommunications
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100 - 200 Employee
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Broad Band Internet ADSL Installer and Repairman
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Feb 2005 - Oct 2005
Installation of Modems and Configuration of LANs, Technical Support (Formatting, Installation of PCs, Software Configuration). Installation of Modems and Configuration of LANs, Technical Support (Formatting, Installation of PCs, Software Configuration).
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Politecnico de la Costa Atlantica
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Atlántico Area, Colombia
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Computer Lab Supervisor
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Jan 2002 - Dec 2002
Coordination of the room, Customer Service, Computer Maintenance, preventive Technical Support (Installation of PCs, Software Configuration). Coordination of the room, Customer Service, Computer Maintenance, preventive Technical Support (Installation of PCs, Software Configuration).
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Education
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2007 - 2008
Universidad del Norte
Associate’s Degree, Computer Systems Networking and Telecommunications -
2000 - 2008
Universidad Autónoma de Colombia
Bachelor’s Degree, Engineering -
2005 - 2005
Sistemas Henry Dackar
Maintenance and assembly of computers, Computer and Information Sciences and Support Services -
Cisco Networking Academy
CCNA
Community
