Experience

JustGiving

• United Kingdom
• Technology, Information and Internet
• 100 - 200 Employee

• Customer Success Manager, Charity Projects

  • Sep 2021 - Present

  As Customer Success Manager, I ensure revenue growth from our 22k small and medium-sized charities (SMCs). • Provide fundraising consultation to each SMC using my 3rd sector experience and product knowledge • Account Manage 100 top SMCs; host 1:1 sessions to nurture their relationship with JustGiving and ensure they exceed yearly targets • Liaise with Product Management, FinTech, Partnerships, Support, and Marketing teams to advocate for the customer and drive feedback-generated innovation • Conceptualise, plan and host regular webinars to educate customer base and increase brand reputation of thought leadership • Create educational content to increase customer awareness of product and provide insights using Power BI analysis • Streamline processes, ensuring ease of interaction with customers and internal comms • Enforce DEI best practices with ERG leadership (founder of Pride UK, LGBTQIA+ ERG group; chair of Social Impact Champions; active member of BLEND, POC group) Show less



Blackbaud

• United States
• Software Development
• 700 & Above Employee

• Customer Support Associate

  • Sep 2020 - Sep 2021

  My role was to quickly resolve/triage incoming questions and software incidents for BBCRM clients whilst exceeding quality and satisfaction standards. I supported multiple Blackbaud CRM software solutions that commonly serve philanthropic communities. • Represent the brand as the first point of contact • Author, edit and publish quality instructional content to improve customer self-service resources • Troubleshoot reported incidents and answer questions about software functionality and its application • Handle escalated issues, such as software defects or complex software functionality questions whilst working closely with Engineering and Product Management • Continue education on product and functionality changes Show less



Edinburgh Dog and Cat Home

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Fundraising & Database Administrator

  • Sep 2019 - Sep 2020

  I provided administrative support to the fundraising team, ensuring timeliness of stewardship and maintaining accurate CRM records. My most impactful project was the large-scale overhaul of the charity’s database policies to comply with GDPR 2018. • Act as the first point of contact to the public; triage requests to relevant teams • Manage all office volunteers, providing guidance and support for their weekly tasks in service to stewardship of the charity’s supporters. • Use the eTapestry database to map the Supporter journey, and bolster stewardship at each point of contact. • Assist the communications team with data cleansing and extraction for direct mail campaigns. Show less



Smart Works Scotland

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Communications & Administration Assistant

  • Jul 2018 - Sep 2019

  As one of a two-person staff, I had a jack-of-all-trades role. • Represent Smart Works at public outreach events; maintain relationships with industry professionals to secure client referrals • First point of contact for clients, volunteers, Board members and members of the public; facilitate client referrals and maintain client database • Sole responsibility for 40 adult volunteers (rota, administration, training events) • Conceptualise, organise, market, and execute events, including large fundraisers and client-facing networking events • Plan/implement communications strategies, sole responsibility for social media channels (Instagram, Facebook, Twitter, LinkedIn) and website; draft, edit, and publish media copy • Internal comms between all Smart Works Centres (London, Edinburgh, Birmingham, Manchester, Newcastle, Leeds); liaison between staff and Board members Show less



Marc Fisher Footwear

• United States
• Retail Apparel and Fashion
• 100 - 200 Employee

• PR/Marketing Intern

  • Sep 2016 - Apr 2017

  • Select and coordinate top-tier e-influencers • Organise, facilitate, and analyse press credits • Handle PR analysis accounts for multiple footwear brands • Select and coordinate top-tier e-influencers • Organise, facilitate, and analyse press credits • Handle PR analysis accounts for multiple footwear brands



Matriochka Influences

• France
• Public Relations and Communications Services
• 1 - 100 Employee

• Public Relations Intern

  • Jan 2016 - Mar 2016

  Semester-long intern for communications project -Drafting, editing, and publishing press releases for the 2016 L’Oréal-UNESCO For Women In Science Awards -Coordination of media presence, social media training for laureates, coordination of Instagram influencers for L’Oréal Paris Semester-long intern for communications project -Drafting, editing, and publishing press releases for the 2016 L’Oréal-UNESCO For Women In Science Awards -Coordination of media presence, social media training for laureates, coordination of Instagram influencers for L’Oréal Paris



The American University of Paris

• France
• Higher Education
• 200 - 300 Employee

• Graduate Student Advisor

  • May 2015 - Jan 2016

  Head of orientation for incoming graduate/undergraduate students Year-long academic, personal, and professional advisement Liaison between students/parents and the institution Acclimation of new students to the academic and social culture of the American University of Paris and to Parisian/French culture as a whole Head of orientation for incoming graduate/undergraduate students Year-long academic, personal, and professional advisement Liaison between students/parents and the institution Acclimation of new students to the academic and social culture of the American University of Paris and to Parisian/French culture as a whole



CEA CAPA Education Abroad

• United States
• Higher Education
• 200 - 300 Employee

• Alumni Ambassador Intern

  • Jul 2014 - Dec 2014

  Working with study abroad office to spread the word about CEA through fairs, events, orientations, re-entry seminars, peer-advising, etc. Classroom and student group presentations Greek life and dorm hall announcements Creating promos for schools' TV station, radio or newspaper Posting flyers around campus – academic halls, study and student lounges Assisting CEA's University Relations team during campus visits Working with study abroad office to spread the word about CEA through fairs, events, orientations, re-entry seminars, peer-advising, etc. Classroom and student group presentations Greek life and dorm hall announcements Creating promos for schools' TV station, radio or newspaper Posting flyers around campus – academic halls, study and student lounges Assisting CEA's University Relations team during campus visits



TiModelle Magazine

• Paris Area, France

• Photojournalist

  • Apr 2014 - Dec 2014

  Published editorial articles in English and French Fashion photography Social media management Personal representation of the TiModelle brand Published editorial articles in English and French Fashion photography Social media management Personal representation of the TiModelle brand