Experience

City of Mitcham

• Australia
• Government Administration
• 100 - 200 Employee

• Business Support Officer - Development

  • Apr 2022 - Present

• Library Coordinator: Events and Programs

  • Sep 2021 - Mar 2022



City of Adelaide

• Australia
• Government Administration
• 400 - 500 Employee

• Library Programs Support Officer

  • Aug 2019 - Sep 2021

  • Support the Library Creative and Digital Programs Coordinator with program planning, partnerships and processes to ensure effective delivery of programs, events and exhibitions. • Deliver and support programs, exhibitions and events. • Provide excellent customer service to people from different cultures and demographics. • Operate flexibly; think creatively; work autonomously.• Use and inspire a passion for lifelong learning. • Utilise excellent written and verbal communication and administrative skills.

• Library Creative Programs Coordinator

  • Jan 2020 - Aug 2021

  • Provide daily creative program administration and coordination to the Programs Team in respect to the development, implementation and review of programs, events and partnerships to support the delivery of the CoA Library Action Plan.• Develop and maintain relationships with customers and stakeholders to identify opportunities to establish new activities and events across the Library Service.• Liaise and coordinate with Community & Culture and other Council programs as required under the direction of the Library, Programs Planner.• Manage daily creative program operations across the library service and support partners in the delivery of programs, developing strong collaborative relationships to ensure a consistent, achievement focussed approach to delivering high quality, innovative programs.• Lead, support, motivate and develop Customer Service Representatives and volunteers and the Library Storytelling Team in the delivery of excellent customer service.• Develop and deliver program training and supporting documentation for creative program delivery across the library service under the direction of the Library Programs Planner.• Provide credible, reliable, timely and accurate advice to support the delivery of creative programs across the Library Service.



University of South Australia

• Australia
• Higher Education
• 700 & Above Employee

• Support Librarian

  • Nov 2018 - Jul 2019

  •Develop, evaluate and recommend digital literacy resources for both face to face andonline delivery.• Exploit new technologies to support the Library’s contribution to the acquisition of theGraduate Qualities and building research capacity.• Deliver training using appropriate technology, presentation techniques and groupfacilitation skills.• Liaise with Learning Advisors and Academic Librarians to determine assignment relatedenquiry trends to inform the development of Digital Literacy resources.• Identify and evaluate information resources, including Open Education Resources, foraccess or purchase, that reflect the requirements of academic programs.• Provide expert assistance to clients with complex information and resource discoveryneeds and strategies which showcase their research outputs.• Assist researchers with data management and other University priorities as required.• Support effective high quality and timely service delivery through Ask the Library.• Contribute to the coordination of first point of contact services both face to face andonline.• Contribute to planning and review processes within Client Services.• Deliver training to other Client Services staff in navigating the library’s electronicenvironment to ensure sound knowledge of available services and resources.• Support the Academic Library Services team in the day to day operations of a campuslibrary.• Provide expertise in the continuous improvement of loans and enquiry services.• Work effectively as part of a team in a fast-changing environment and manage multiplepriorities often with competing deadlines.• Responsible for the performance development and management of reporting staff.

• Reference Librarian

  • Jan 2017 - Jul 2019



City of Holdfast Bay

• Australia
• Government Administration
• 100 - 200 Employee

• Library Officer (programs team)

  • Jan 2017 - Mar 2017

  • Deliver excellent customer service to patrons through assistance with searching, identifying, acquiring and loaning library items, as well as recommending Council programs and events. • Develop and run baby-time sessions on a weekly basis, including interactive elements of songs and images. • Create displays for events and days of significance that utilise and celebrate the Library collection. • Use Workflows to process items for holds, transits and shelving. • Follow WHS procedures when undertanding all tasks.



City of West Torrens

• Australia
• Government Administration
• 100 - 200 Employee

• Library Officer

  • Sep 2016 - Feb 2017



Self-Employed

• History Consultant

  • Jun 2016 - Dec 2016

  • Supervise a team of volunteers to catalogue various documents and items within business' collections. • Develop and follow an archival management plan. • Liaise with internal stakeholders about the collection, its significance, and status of the projects. • Train new volunteers in manual and archival handling. • Supervise a team of volunteers to catalogue various documents and items within business' collections. • Develop and follow an archival management plan. • Liaise with internal stakeholders about the collection, its significance, and status of the projects. • Train new volunteers in manual and archival handling.