Micheleigh Perez, Au.D., CCXP
Vice President of Client Experience at Solutions UI/UX- Claim this Profile
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Bio
Jeremy Pullen
Micheleigh is a highly customer focused and collaborative product manager. She is such a joy to work with — always humble and willing to listen. On top of that, she’s highly knowledgeable about hearing and the hearing industry. I hope we get a chance to work together again!
Lisha DeSantis, PMP
Focused on advancing customer-centric culture within her organization, Micheleigh is an exceptional professional who drives a meaningful go-to-market strategy. Through her ability to derive feedback, input, and overall understanding of the customer, she is hyper focused on setting-up the company and those within to succeed. Micheleigh's customer-centric approach to product management is evident in all her interactions, and her passion for excellence is contagious. She consistently strategizes to put the customer first in her product management role. She has a collaborative approach that encourages team members to share their ideas and perspectives, and she works tirelessly to create a culture of trust and openness. Micheleigh Perez is a dynamic leader who maintains product management effectiveness, collaborative style, and ability to influence cross-functional teams make her an invaluable asset to any team. I highly recommend Micheleigh to anyone seeking a leader who is passionate about excellence, innovation, and collaboration.
Jeremy Pullen
Micheleigh is a highly customer focused and collaborative product manager. She is such a joy to work with — always humble and willing to listen. On top of that, she’s highly knowledgeable about hearing and the hearing industry. I hope we get a chance to work together again!
Lisha DeSantis, PMP
Focused on advancing customer-centric culture within her organization, Micheleigh is an exceptional professional who drives a meaningful go-to-market strategy. Through her ability to derive feedback, input, and overall understanding of the customer, she is hyper focused on setting-up the company and those within to succeed. Micheleigh's customer-centric approach to product management is evident in all her interactions, and her passion for excellence is contagious. She consistently strategizes to put the customer first in her product management role. She has a collaborative approach that encourages team members to share their ideas and perspectives, and she works tirelessly to create a culture of trust and openness. Micheleigh Perez is a dynamic leader who maintains product management effectiveness, collaborative style, and ability to influence cross-functional teams make her an invaluable asset to any team. I highly recommend Micheleigh to anyone seeking a leader who is passionate about excellence, innovation, and collaboration.
Jeremy Pullen
Micheleigh is a highly customer focused and collaborative product manager. She is such a joy to work with — always humble and willing to listen. On top of that, she’s highly knowledgeable about hearing and the hearing industry. I hope we get a chance to work together again!
Lisha DeSantis, PMP
Focused on advancing customer-centric culture within her organization, Micheleigh is an exceptional professional who drives a meaningful go-to-market strategy. Through her ability to derive feedback, input, and overall understanding of the customer, she is hyper focused on setting-up the company and those within to succeed. Micheleigh's customer-centric approach to product management is evident in all her interactions, and her passion for excellence is contagious. She consistently strategizes to put the customer first in her product management role. She has a collaborative approach that encourages team members to share their ideas and perspectives, and she works tirelessly to create a culture of trust and openness. Micheleigh Perez is a dynamic leader who maintains product management effectiveness, collaborative style, and ability to influence cross-functional teams make her an invaluable asset to any team. I highly recommend Micheleigh to anyone seeking a leader who is passionate about excellence, innovation, and collaboration.
Jeremy Pullen
Micheleigh is a highly customer focused and collaborative product manager. She is such a joy to work with — always humble and willing to listen. On top of that, she’s highly knowledgeable about hearing and the hearing industry. I hope we get a chance to work together again!
Lisha DeSantis, PMP
Focused on advancing customer-centric culture within her organization, Micheleigh is an exceptional professional who drives a meaningful go-to-market strategy. Through her ability to derive feedback, input, and overall understanding of the customer, she is hyper focused on setting-up the company and those within to succeed. Micheleigh's customer-centric approach to product management is evident in all her interactions, and her passion for excellence is contagious. She consistently strategizes to put the customer first in her product management role. She has a collaborative approach that encourages team members to share their ideas and perspectives, and she works tirelessly to create a culture of trust and openness. Micheleigh Perez is a dynamic leader who maintains product management effectiveness, collaborative style, and ability to influence cross-functional teams make her an invaluable asset to any team. I highly recommend Micheleigh to anyone seeking a leader who is passionate about excellence, innovation, and collaboration.
Credentials
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How to Research and Write Using Generative AI Tools
LinkedInMar, 2023- Oct, 2024 -
ICAgile Certified Professional - Business Agility Foundations
ICAgileAug, 2021- Oct, 2024 -
Advanced Design Thinking Certificate
IDEO UAug, 2020- Oct, 2024 -
Foundations in Design Thinking
IDEO UDec, 2019- Oct, 2024 -
ICP-MKG Certified Professional Agile Marketing
ICAgileNov, 2019- Oct, 2024 -
Certified Customer Experience Professional
Customer Experience Professionals Association (CXPA)Sep, 2019- Oct, 2024 -
Certified Scrum Product Owner (CSPO)
Scrum AllianceSep, 2019- Oct, 2024 -
Certified ScrumMaster (CSM)
Scrum AllianceJul, 2019- Oct, 2024 -
Google Analytics Certification
GoogleOct, 2020- Oct, 2024
Experience
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Solutions UI/UX
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United States
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Software Development
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1 - 100 Employee
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Vice President of Client Experience
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Feb 2023 - Present
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GoCheck Kids
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Product Manager, Pediatric Screening
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May 2022 - Feb 2023
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Compassus
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1 - 100 Employee
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Director of Partner Marketing
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Nov 2021 - Apr 2022
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McorpCX
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United States
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Business Consulting and Services
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1 - 100 Employee
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Customer Experience Management Consultant
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Feb 2021 - Nov 2021
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Belsono Management Group
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United States
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Management Consulting
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1 - 100 Employee
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Patient Experience & Service Strategy Manager
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Oct 2017 - Jul 2020
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Doctor of Audiology
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Jan 2017 - Jul 2020
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Audiologist
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Jun 2016 - Jan 2017
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Miracle-Ear, Inc.
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United States
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Medical Device
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700 & Above Employee
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Director
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Sep 2015 - May 2016
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HearingPlanet, Inc.
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United States
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Retail
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1 - 100 Employee
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Network Relations Manager | Provider Experience
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Dec 2014 - Jun 2015
Managed all aspects of provider experience for industry-leading hearing aid retailer’s national network of 1500+ hearing care practitioners. Created content and served as the audiology SME to marketing department
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Call Center Inside Sales Representative
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May 2013 - Dec 2014
Inside sales consultant in a fast-paced call center environment with nation’s leading online hearing aid retailer.
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Oticon
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Denmark
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Medical Equipment Manufacturing
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700 & Above Employee
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Account Manager
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Apr 1999 - Oct 2010
Nine-time award winning sales representative for world-leading digital hearing aid manufacturer (see LinkedIn awards section). Nine-time award winning sales representative for world-leading digital hearing aid manufacturer (see LinkedIn awards section).
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ReSound
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Medical Device
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Training and Education Specialist
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1997 - 1999
Developed and delivered hearing technology seminars and hands-on software/product training workshops in major markets and at trade shows nation-wide. Conducted 1:1 in-office trainings. Created and implemented product onboarding curricula for new hires and faciliated internal audiology-related training at GN's US headquarters. Provided technical support on the audiology customer service phone loop. Developed and delivered hearing technology seminars and hands-on software/product training workshops in major markets and at trade shows nation-wide. Conducted 1:1 in-office trainings. Created and implemented product onboarding curricula for new hires and faciliated internal audiology-related training at GN's US headquarters. Provided technical support on the audiology customer service phone loop.
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University of Cincinnati
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United States
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Higher Education
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700 & Above Employee
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Audiologist, University ENT Specialists, Inc.
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Jun 1995 - Jul 1997
Performed diagnostic auditory-vestibular assessments and dispensed hearing aids. Performed diagnostic auditory-vestibular assessments and dispensed hearing aids.
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Education
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2022 - 2023
Product Manager Accelerator
In Progress, Product Management -
2014 - 2017
A.T. Still University of Health Sciences
Doctor of Audiology Au.D. -
1993 - 1995
Vanderbilt University
Master of Science, Audiology -
1989 - 1993
Miami University
Bachelor of Science, Speech Pathology and Audiology
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