Steve Bouley

Training and Customer Success Specialist at Eperformance
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Contact Information
us****@****om
(386) 825-5501
Location
CA

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Bio

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5.0

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Michele Baxter

The words "supportive and knowledgeable" come to mind when I think about Steve. I had the privilege of working with Steve for over three years at Rogers, collaborating on many learning design projects. Steve's ability to juggle multiple projects, while supporting and liasing with other colleges and business partners always impressed me. He's a trusted and skilled instructional designer and architect, who offers valuable feedback and recommendations eagerly, respectfully, and professionally. His humor and wit is missed on our team meetings! As a fellow team member and an accomplished instructional designer, Steve earns my highest recommendation. Hire him, your company will benefit as a result!

Masood Azam

I had the pleasure of working with Steve for many years, in many capacities. We first began working together in the learning field as facilitators, then as designers, and eventually as Learning Architects. Steve brings creative thinking, solutioning, and a willingness to help, at both a project and team level. I’ve always been impressed by his dedication and commitment. He has a great balance of professionalism, collaboration, and independence. I always knew I could reach out and he’d be there with constructive feedback. Steve is someone who is comfortable having open and honest communication. This meant being able to pick up the phone and get his honest input to help deliver the best solution to our learners. Steve would be an asset to any team!

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Credentials

  • Microsoft Certified: Dynamics 365 Fundamentals (CRM)
    Microsoft
    Apr, 2022
    - Nov, 2024
  • Intro to Bootstrap
    Zenva
    Jun, 2021
    - Nov, 2024
  • Intro to Next.js
    Zenva
    May, 2021
    - Nov, 2024
  • Bite-Sized HTML
    Zenva
    Apr, 2021
    - Nov, 2024
  • Bite-sized CSS
    Zenva
    Apr, 2021
    - Nov, 2024

Experience

    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Training and Customer Success Specialist
      • Nov 2021 - Present

    • Manager of Customer Success
      • Oct 2022 - Mar 2023

    • Canada
    • Telecommunications
    • 700 & Above Employee
    • Learning Architect
      • Apr 2015 - Jan 2021

      Identify the performance, skills, knowledge, information and attitude gaps of a targeted audience.Develop engaging, inclusive, and innovative learning solutions.Build and maintain relationships of our business partners and stakeholders.

    • Project Manager
      • May 2013 - Mar 2015

      Monitored, controlled, and reported on project traction and progress and coordinated the development, discussion, and approval of corrective action or contingency plans.

    • Program Manager
      • Jul 2011 - May 2013

      Plan and execute the maintenance cycle of national new hire and cross train programs.Develop innovative learning solutions to evolve national learning programs.

    • Instructional Designer
      • Nov 2006 - Jun 2011

      Identify the performance, skills, knowledge, information and attitude gaps of a targeted audience.Create engaging, inclusive, and innovative learning solutions.

    • Learning Facilitator
      • Aug 2003 - Nov 2006

      Deliver learning solutions to new and existing employees.Manage difficult conversations with peers and learners when performance and attitude expectations were not being met.Provide actionable feedback on new training programs.

Education

  • Recording Arts Program of Canada
    Audio Engineering, Sound Design
    1995 - 1996

Community

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