Linda Torres

Learning Faciltator | Knowledgebase Creator | Program Supporter at Calbright College
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Contact Information
us****@****om
(386) 825-5501
Location
Long Beach, California, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Elementary proficiency
Skills

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Sao Chan Kry

I am writing to recommend Ms. Linda Torres for any position she applies. I worked under her management as a Records Clerk while she was at Job Corps and during that time we worked closely. We first met when she work in Student Records for SIA Tech our on site high school program. She provided exceptional services to not just students but those that seek her help. During her tenure here at Student Records department, she diligently, and efficiently maintained and audited the Active and Separated files. She worked great with both Staff, Students and provided high level of customer service and stritcly safeguarding of PII(Personal Identifiable Information). Ms. Torres is a fast-learner and self-motivated to give her all. She works well under pressure and is able to prioritize based on the needs of the department. She brought in many new ideas and always wanting to ease the department workload. Best to work smarter not harder. She was not only my Manager but a mentor, and help pushed me to better myself. I built the confidence and started applying for other jobs. Under her leadership, I held a position with the USPS and Law Firm. I cannot thank her enough. I am confident and convinced that Ms. Linda Torres will be a great an asset to any company as she has been to ours. Feel free to contact me for any additional information. Sincerely, Sao Chan T. Kry

Gregory Cohen

Linda is dynamic, has a great sense of humor, and serves a good cause with passion and efficiency. It was always a pleasure to work with her and I could always count on her.

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Credentials

  • Salesforce Certified Associate
    Salesforce
    May, 2023
    - Oct, 2024
  • Customer Relationship Management (CRM) Platform Administration: Salesforce
    Calbright College
    Jan, 2023
    - Oct, 2024
  • Agile Project Management Badge
    Project Management Institute
    Feb, 2022
    - Oct, 2024
  • Waterfall Project Management Badge
    Project Management Institute
    Feb, 2022
    - Oct, 2024
  • Learning Data Analytics
    LinkedIn
    Jul, 2019
    - Oct, 2024
  • How to Design and Deliver Training Programs
    LinkedIn
    Jun, 2019
    - Oct, 2024
  • SharePoint 2013 Essential Training
    LinkedIn
    Jun, 2019
    - Oct, 2024
  • Strategic Thinking
    LinkedIn
    Jun, 2019
    - Oct, 2024
  • Certified Pre-K CLASS™ Observer
    Teachstone
    Mar, 2020
    - Oct, 2024

Experience

  • Calbright College
    • United States
    • Higher Education
    • 1 - 100 Employee
    • Learning Faciltator | Knowledgebase Creator | Program Supporter
      • May 2023 - Present

      -Salesforce assistance four adult learners -Process and program improvement contributor - Basic tech and other student support -Instructional video collaboration (QA) - **AI-Integrated FAQ Creator**: - Leveraged ChatGPT technology to transform Slack conversations within a college Slack board into an organized FAQ document. - Proficient in prompt engineering (developing effective queries or crafting prompts for optimal results) and data organization to extract and structure valuable information. - Utilized natural language processing to craft a user-friendly FAQ for easy reference and accessibility. - Documented the process of FAQ creation, ensuring comprehensive and efficient knowledge management. - Collaborated with team members to enhance the accuracy and relevance of the FAQ content. Show less

  • LIFEAHOLIK MOVEMENT
    • United States
    • Civic and Social Organizations
    • "Everything" Specialist
      • Jan 2023 - Present

      Providing productivity accountability Assisting in all areas to help the non-profit get up and running Proofreading and Editing all documents Proposal creation and updates Researching and providing recommendations Brainstorming Invoice creation Providing productivity accountability Assisting in all areas to help the non-profit get up and running Proofreading and Editing all documents Proposal creation and updates Researching and providing recommendations Brainstorming Invoice creation

  • From cleaning up data and proofreading company documents to learning CRM Platform Administration.
    • Freelance or Contract...𝑹𝒆𝒂𝒅 𝒂𝒃𝒐𝒖𝒕 𝒎𝒆!!
      • Jul 2019 - Present

      • Communicate effectively across all levels and departments • Display a positive attitude and can-do outlook • Accurate data collection, reconciliation, implementation, and overall stewardship • Providing wise recommendations for observable improvements • Broad technical capacity and the ability to learn new systems •SOFTWARE SKILLS: *Solid experience with Microsoft Office Programs, fundamental Salesforce and Adobe skills *Document formatting and processing using existing company templates and boilerplates in order to communicate effectively *Maximize software features to the team's advantage *Experience with enrolling new learners assigning roles to staff and other database entries •INTERPERSONAL SKILLS: *Working with a diverse group of people *Provide collaborators with the support they require *Able to work closely with others and make the most of individual strengths to produce high-quality deliverables •ANALYTICAL SKILLS: *Creative reasoning and careful evaluation *Ability to look at the situation from every angle, and then find the best approach Show less

  • U.S. Census Bureau
    • United States
    • Government Administration
    • 700 & Above Employee
    • Field Operations Supervisor
      • Jul 2020 - Oct 2020

      Providing effective technical training for inexperienced team, leading to efficient and timely onboarding and field entry. Remotely supervising census takers, monitoring their progress and performance, and ensuring that the quality of work is maintained and completed on time. High performance leading to travel position supervising a Long Beach team in Las Vegas. Using email, text, and calls, remotely tracking team of 10-17 for training progress and field work, approving payroll submissions, clarifying/ clearing alerts, and monitoring performance. Utilizing LMS reports, phone Apps, and conference calls, onboarding new staff, setting up iPhones for use, troubleshooting. Strict adherence to government policy. *Created an attractive and clear spreadsheet to monitor multiple facets of onboarding deadlines as well as multiple cohorts. Show less

  • RTI International
    • United States
    • Research Services
    • 700 & Above Employee
    • Observer/Evaluator (project shut down due to COVID)
      • Sep 2019 - Mar 2020

      • Data collection| Observations | Evaluations for RTI (private, non- profit research company): using ECERS-R, GFM, and CLASS to build evidence about how to help early care and education programs enhance the quality of classroom practices and teachers' interactions with children. Results used to inform improvements in early care and education across the nation. • Data collection| Observations | Evaluations for RTI (private, non- profit research company): using ECERS-R, GFM, and CLASS to build evidence about how to help early care and education programs enhance the quality of classroom practices and teachers' interactions with children. Results used to inform improvements in early care and education across the nation.

  • Job Corps
    • Education Management
    • 700 & Above Employee
    • Career Transition Services & Data Integrity Manager (Promotion to Senior Leadership)
      • Jan 2018 - Jul 2019

      Training and facilitation for new policies and proceduresCreating training documentation and delivering new policies and procedures to individuals, small groups, and large groupsNew hire interview and selectionO*NET researchDepartment Manager reaching all goals consistently and maintaining a center reputation for data integrity and job placementCreated a tracking system to monitor staff case management progress; eliminating a meeting and adding time for staff to be in the fieldJob placement review and approvals Show less

    • Student Support Services & Records Manager (promotion)
      • Jan 2017 - Apr 2018

      Leading Student Support Services/Records Team into new levels of effectiveness as an information hub on campus. Document Management and housing of records for all departments. Daily interdepartmental communication and training. Streamlining processes and creating documentation to facilitate changes and training. Spearheading change and growth to help maintain site position as #1 in the Western Region and one of the top 10 in the country. Successes:*TRAINING AND DEVELOPMENT: * Deliver clear and effective training on new policy and procedures. (sitewide and departmental training) *Assess various department needs, streamline and develop processes, create and deliver training documentation. *Staff training and development, monitoring LMS use, and candidate selection *New Employee Orientations (NEO) presentations *Improved Inventory tracking spreadsheet, resulting in the elimination of a long-established interdepartmental meeting *As designated POC for database, train staff for all departments in policy changes, software use, data retrieval procedures, and records management procedures *Discovered a missing component in reporting and established a new process to meet the deficiencies, resulting in all-center compliance Edit documentsDocument Management, records, data integrity, and student support management.Audits and Data accuracy analysis.POC for account password resets, permissions, and basic troubleshooting Oversee activities related to the security, preservation, and conservation of inactive records and documentsIdentify opportunities for improving service delivery methods and proceduresIdentify resource needs; reviews with appropriate management staff; implement improvementsAssign projects; monitor workflow Show less

    • Records & Data Integrity Clerk—SIATech
      • 2010 - 2017

      Combination of E-learning and classroom instruction, integrating technology and education to prepare students for immediate entry into the real world. Assistance with ESL curriculum delivery Creating and updating training documentation while training other site specialists on procedures; SharePoint editing, contributing and reading permissions and utilizationNew Staff Mentor. Providing onboarding assistance, training, and monitoringProviding suggestions and feedback for LMS and E-LearningExecute audit procedures by regularly running queries/preparing reports to reflect all work performed from database entry, to archival.Determine possible audit issues and make recommendations specifically across dual company cooperationCreate and assist in special projects, resulting in process efficiencyTrack and report staff actions across 2 companies maintaining compliance with state attendance laws. Accurate and successful archiving and maintenance of attendance records for a site, consistently receiving 100 percent internal and external audit clearancePerform follow up on the status of outstanding internal audit issues and results of queriesMaintain, enter, clean, and analyze site data and collect/archive all documents for attendance, registrations, withdrawals, vaccination compliance, student accomplishments, case notes, staff attendance, supplies, keys/tokens, etc.Handle inquiries, information requests, and the processing of new information on a daily basisOngoing access to/ retrieval from multiple/ large searchable databases Handle and organize paper records and signed legal documents. Uploading and organizing in SharePoint.Maintain stakeholder relations at appropriate levelsCollaboration with the administration to streamline processesMaintain a professional development plan to continually develop technical and interpersonal skills that will benefit the companyData stewardship Show less

  • Childrens Home Society of CA
    • United States
    • Software Development
    • 1 - 100 Employee
    • Program Specialist/ Case Management
      • Jan 2007 - Apr 2010

      Case management for a social service agency that monitors and subsidizes childcare. * Facilitating process improvements and training for policy changes with parents and staff •Provided services for 165 families and their 300+children •Completed intake interviews and updated family files with current documentation •Added siblings •Calculating income •Changing job information •Tracking school schedules & seeking employment hours (collecting appropriate documentation) • Tracking Leaves of absence •Keeping current with all “child aging” •Keeping current with all Cal Works stage 2/3 •Agency transfers •Organizing schedules for families and children with a provider •Counseling of parents and providers •Creating and sending time-sensitive legal notices of action and dismissals •Accounting for family fees & creating necessary Notices of action •Scheduling and keeping appointments, interviewing, up to 3 appointments per day • Helping out with the company and personal projects assigned to me by a manager or site administrator: •2007—Reformatting all childcare certificates to the new state standard •Fall 2008-2009—Recertified every family in a small window of time with new contracts and guidelines Show less

  • Long Beach Unified School District
    • United States
    • Primary and Secondary Education
    • 700 & Above Employee
    • Teacher (Grades k-8)--Grades k, 2, & 7 full-time, k-8 Substitute
      • Jan 2000 - Jan 2007

      (Grades k-8)--Grades k & 2 full-time/k-8 part-time*Demonstrated extreme amount of independence, reliability, flexibility, and adaptability*Organized an efficient learning environment while guiding and directing a minimum of twenty students for an extended period of time (depending on the age level)*Excelled at delegation as well as following written and verbal instructions*Mindful supervision of adult aides and assistants-delegating when necessary*Atypical understanding of, and a connection with diverse groups of people; ESL curriculum adjustments *Requested for multiple positions on various campuses by teachers, students, and principals alike *Developed and personally executed four separate objectives and lesson plans for three levels of English, and beginning Spanish in one semester. *Prepared and presented lessons and evaluated students' progress, including a determination of the students' success or failure according to established criteria.*Hand chosen by staff and principal at one specific school site in a low-income community to repeatedly bring each group of low performing students up to grade level.*Successful at enhancing given core curriculum and generating and executing individualized curriculum in an intensive learning environment*Undeniably improved the behavior and performance of students enough to create a smooth transition back into their regular classroom within the designated two-week time frame Show less

    • English Teacher--7th Grade (Accelerated, ESL/ELD, & General)
      • 2004 - 2005

      *Created well planned as well as impromptu lesson plans*Delegated as well as followed written and verbal instructions*Mindful supervision of adult aides and assistants—delegating when necessary*Developed and personally executed four separate objectives and lesson plans for three levels of 7th grade English, and beginning Spanish. *Hand chosen to facilitate teachers with low performing students *Successful at enhancing given core curriculum and generating and executing individualized curriculum in an intensive learning environment Show less

  • SCORE! Educational Centers (Division of Kaplan, Subsidiary of Washington Post)
    • Personal Training Instructor | Lead Staff Trainer
      • 2004 - 2007

      *Personnel recruitment and selection *Trained new instructors within the region. *Effectively supervised center and employees in training as requested; acted as the center liaison for parents and students when a center directors were unavailable. *Supported local teachers and schools by building the Math and Language Arts skills of diverse students (K-12). *Created opportunities for learning and personal development of children from various backgrounds and learning levels. *Actively interacted with parents and teachers regularly to best serve each student. *Created and implemented a learning plan and set goals to accomplish the most effective individualized learning experience for each student. Show less

  • First Foursquare Kindergarten/ Preschool
    • Kindergarten Team-Teacher
      • 1995 - 2000

      * First teaching assignment, where I learned to develop my skills to an exceptional level within an extremely diverse community. * Surpassed peers and had a the position of Kindergarten Team-Teacher created for me (upon completion of appropriate CDECE units): >Created and established highly effective curriculum geared toward the challenges of low income, at risk, and ESL communities >Customized lesson plans for different abilities >Organized parent meetings >Developed and completed testing and benchmark materials >Orchestrated staff meetings regarding students and policies/procedures >Trained staff [Initially hired as a teacher’s aide for the two and three-year-old classes--childcare basics, playtime, meal time, bathroom time, then promoted to a part-time substitute teacher and daycare worker--implemented lessons, filled in for teacher, supervised children, then moved to Kindergarten for bulk of employment] Show less

Education

  • California State University-Long Beach
    Bachelor of Arts - BA, Psychology
  • Long Beach City College
    GE credits, Liberal Arts and Sciences, General Studies and Humanities
  • Calbright College
    Customer Relationship Management Platform Administration (CRM) (certificate)

Community

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