Experience

The Yay Company

• United States
• Food & Beverages
• 1 - 100 Employee

• Customer Experience Agent

  • Aug 2021 - Present

  - Interact with Yay customers and take ownership in resolving inquiries by SMS and email via a CRM tool (Zendesk). - Identify and escalate issues that require special attention from our teams. - Collaborate with other team members to offer resources in efforts to promote improvement. - Interact with Yay customers and take ownership in resolving inquiries by SMS and email via a CRM tool (Zendesk). - Identify and escalate issues that require special attention from our teams. - Collaborate with other team members to offer resources in efforts to promote improvement.



Saint Louis University

• United States
• Higher Education
• 700 & Above Employee

• Student Records Associate - Graduation

  • Oct 2018 - Jul 2021

  Processes graduation record updates in the student information system, Elluician Banner. Processes diploma orders including primary/duplicate diplomas and CeDiploma/CeCertificates. Processes Apostille and Missouri Certification orders including Diploma and Transcripts. Coordinates with all schools regarding graduation ceremonies and awarding degrees. Coordinates with Distribution Services and Events Services for graduation events. Provides back up to the academic support team and the general office. Provides office customer service walk-in, email and phone. *In charge of Cayzu ticket system utilized by the registrar's office to answer students and Faculty/Staff inquiries. - Trains other staff members - Builds rules and settings - Troubleshoot and solve issues - Continues to add information and questions in the search knowledge base. Show less



Affton School District

• United States
• Primary and Secondary Education
• 100 - 200 Employee

• Intervention Reading Teacher Assistant

  • Aug 2018 - Oct 2018

  Provided individualized, intensive interventions that target students’ skill deficits Planned and lead literacy intervention groups throughout the day Monitored and collected student data Provided individualized, intensive interventions that target students’ skill deficits Planned and lead literacy intervention groups throughout the day Monitored and collected student data



University of Missouri-Saint Louis

• United States
• Higher Education
• 700 & Above Employee

• Graduate Student

  • Aug 2016 - May 2018



Saint Louis Public Schools

• United States
• Education Administration Programs
• 700 & Above Employee

• Intervention Literacy Support Fellow

  • Aug 2015 - May 2016

  Provided individualized, intensive interventions that target students’ skill deficits Planned and lead literacy intervention groups throughout the day Monitored and collected student data Participated in RtII meetings and shared information with classroom teacher, principal, and parents. Provided individualized, intensive interventions that target students’ skill deficits Planned and lead literacy intervention groups throughout the day Monitored and collected student data Participated in RtII meetings and shared information with classroom teacher, principal, and parents.



Teach Taiwan

• Taiwan
• Education Management
• 1 - 100 Employee

• English Teacher at Dahu & Dazhuang Elementary

  • Feb 2015 - Jul 2015

  Implemented lesson plans, assign student classwork and homework. Maintained classroom control and discipline. Completed a daily report or evaluation from the day’s events Implemented lesson plans, assign student classwork and homework. Maintained classroom control and discipline. Completed a daily report or evaluation from the day’s events



University of Missouri-Saint Louis

• United States
• Higher Education
• 700 & Above Employee

• Summer Resident Advisor

  • Aug 2014 - Aug 2014

  Helped Japanese students with dorm, computer, and personal problems Accompanied them to classes and helped with homework Practiced and helped them with English Helped Japanese students with dorm, computer, and personal problems Accompanied them to classes and helped with homework Practiced and helped them with English



Saint Louis Public Schools

• United States
• Education Administration Programs
• 700 & Above Employee

• Substitute Teacher

  • Feb 2012 - Feb 2014

  Implemented teacher lesson plans and assigned students classwork Maintained classroom control and discipline Completed a daily report or evaluation from the day’s events Implemented teacher lesson plans and assigned students classwork Maintained classroom control and discipline Completed a daily report or evaluation from the day’s events



Riddle & Bloom

• Saint Louis, Missouri

• Microsoft Campus Representative

  • Aug 2009 - May 2013

  Conducted and logged demonstration trials Demonstrated various products to students Utilized social networks to promote products Demoed the latest and greatest technologies, hosted events, and connected with other students Conducted and logged demonstration trials Demonstrated various products to students Utilized social networks to promote products Demoed the latest and greatest technologies, hosted events, and connected with other students



University of Missouri-Saint Louis

• United States
• Higher Education
• 700 & Above Employee

• Summer Resident Advisor

  • Jun 2012 - Aug 2012

  Helped Chinese Teachers with Apartment, computer, and problems Helped Japanese students with dorm, computer, and personal problems Accompanied them to classes and helped with homework. Practiced and helped them with English Helped Chinese Teachers with Apartment, computer, and problems Helped Japanese students with dorm, computer, and personal problems Accompanied them to classes and helped with homework. Practiced and helped them with English



Wetseal Inc

• United States
• Retail
• 1 - 100 Employee

• Store Associate

  • Aug 2011 - Mar 2012

  Assisted customers with questions and provide information of store Utilized cash registers to assist customers Carried boxes and place shipments Opened and closed store at given times Assisted customers with questions and provide information of store Utilized cash registers to assist customers Carried boxes and place shipments Opened and closed store at given times



Panda Express CA&C

• Guatemala
• Food and Beverage Services
• 500 - 600 Employee

• Counter Help

  • Apr 2011 - Aug 2011

  Utilized cash registers to handle customer orders Served variety of foods to customers Answered inbound calls Was responsible for opening and closing store at times. Carried various things from packs of cups to heavy boxes Utilized cash registers to handle customer orders Served variety of foods to customers Answered inbound calls Was responsible for opening and closing store at times. Carried various things from packs of cups to heavy boxes