Vice President Customer Experience

• Nov 2022 - Present

Senior Director, Sales Success

• Sep 2021 - Nov 2022

Director, Global Finance Operations

• Jun 2020 - Sep 2021

Senior Manager, Global Sales Operations

• Apr 2017 - Jun 2020

Recruited to new role chartered to lead a team five direct reports and 13 analysts for the development of go-to-market strategies and long-term growth planning for Commercial and Enterprise sales teams.• Assess territory alignment and analyze data to define KPIs, build sales pipeline, and implement processes to optimize product sales performance through streamlined forecasting, resulting in 40% sales pipeline increase• Implemented an order quality control process and QA team to optimize order workflows and create an enhanced customer experience

Senior Manager, Corporate Sales Operations

• 2014 - 2017

Promoted to lead a team of four direct reports and a cross-functional team of 30 resources, leading the development, implementation, and day-to-day operations of the Sports Marketing, Partner Channel, and Referral Partner sales programs.• Managed program assets, identified areas for cost savings, and increased sales revenue by implementing Salesforce CRM and integrating partner tools to increase partner sales of EarthLink products• Managed a $1.5M Sports Marketing program budget and successfully reduced operating costs by 50% through asset tracking, reviewing sponsorship ROI, and negotiating contract renewals• Collaborated with the Vice President of Channel Sales to develop an improved partner performance review process which generated $2.2M in annual savings by identifying and retiring 40% of non-performing partners• Managed the Referral Partner program and drove a 330% increase in sales year-over-year by utilizing focus groups to improve lead generation

Chief of Staff for Head of Sales, Products & Marketing

• 2013 - 2014

Acted as strategic advisor to nationwide sales leadership to facilitate executive meetings, manage business reviews, and managed deliverables for sales plan execution.• Served as a liaison and key resource during a company-wide reorganization which resulted in $1M financial savings and drove a 25% increase in sales as project manager for branch business reviews • Planned and executed sales leadership meetings, sales kick off events, executive speaking engagements, and executive-level presentations

Talent Acquisition, Technology Sales

• 2012 - 2013

Managed full lifecycle recruiting of top IT sales talent and partnered with sales leadership to develop a recruiting pipeline and hiring practices.• Researched and implemented process improvements for the applicant tracking tool and sales recruitment procedures• Excelled in developing and maintaining relationships with candidates, sales leadership, and cross-functional teams

Talent Aquisition Consultant (Contract)

• 2011 - 2012

Provided recruiting consulting services for sales positions in 20+ major markets. Worked with management teams through all phases of the recruitment and hiring process and deployed improved reporting methods to enhance pipeline management. Provided recruiting consulting services for sales positions in 20+ major markets. Worked with management teams through all phases of the recruitment and hiring process and deployed improved reporting methods to enhance pipeline management.

Talent Acquisition Recruiter and Sales

• 2006 - 2011

Store Leadership Program-People, Process and Performance

• 2004 - 2006

Joined the rigorous Home Depot leadership development program comprised of multiple phases and rotations through all major business functions. Led key organizational projects, applying Six Sigma principles to analyze store staffing and implemented hiring and training processes which reduced staff turnover by 25% and enhanced performance. Joined the rigorous Home Depot leadership development program comprised of multiple phases and rotations through all major business functions. Led key organizational projects, applying Six Sigma principles to analyze store staffing and implemented hiring and training processes which reduced staff turnover by 25% and enhanced performance.

Account Manager / Sales Trainer

• 2001 - 2003

Hired to manage a portfolio of 200+ accounts for the Pharmaceuticals division in the Long Island and Queens territories, developing profitable business and achieving top territory sales performance in the area. Transitioned to a Sales Trainer role focused on developing a motivated and trained field sales organization. Hired to manage a portfolio of 200+ accounts for the Pharmaceuticals division in the Long Island and Queens territories, developing profitable business and achieving top territory sales performance in the area. Transitioned to a Sales Trainer role focused on developing a motivated and trained field sales organization.

Nuclear Engineering Officer

• 1997 - 2001

Selected from a rigorous application process to complete extensive training as a Naval Nuclear Propulsion Engineer, an honor given to less than 1% of women serving in the United States Navy. Served as Unit Personnel Officer with accountability for the day-to-day operations of 450 personnel. Implemented an organizational effectiveness tracking system which resulted in a $5M savings and tangible performance improvements, earning an award and recognition. Selected from a rigorous application process to complete extensive training as a Naval Nuclear Propulsion Engineer, an honor given to less than 1% of women serving in the United States Navy. Served as Unit Personnel Officer with accountability for the day-to-day operations of 450 personnel. Implemented an organizational effectiveness tracking system which resulted in a $5M savings and tangible performance improvements, earning an award and recognition.