Matt B.

Network & Connectivity Specialist at Level Data
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Contact Information
us****@****om
(386) 825-5501
Location
Greater St. Louis

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Credentials

  • Cisco Certified Network Associate Routing and Switching (CCNA)
    Cisco
    May, 2019
    - Nov, 2024
  • Network Associate
    Southwestern Illinois College
    May, 2019
    - Nov, 2024
  • Cisco Certified Entry Networking Technician (CCENT)
    Cisco
    Dec, 2018
    - Nov, 2024
  • Web Coding
    Southwestern Illinois College
    May, 2018
    - Nov, 2024
  • Microsoft Technology Associate: Windows Server Administration Fundamentals (MTA)
    Microsoft
    Dec, 2016
    - Nov, 2024

Experience

  • Level Data
    • United States
    • Software Development
    • 1 - 100 Employee
    • Network & Connectivity Specialist
      • Jul 2022 - Present

  • Mastercard
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Network Analyst I
      • Dec 2021 - Jul 2022

      - Monitors and takes ownership of major and critical alerts on Mastercard's global network from Cisco routers, switches, and wireless LAN controllers, Checkpoint firewalls, Aruba access points, and Linux and Oracle SQL servers. - Performs in-depth troubleshooting on the devices mentioned above to resolve any issues such as those related to BGP, EIGRP, MPLS, IPsec, DMVPN, packet loss and network instability, hardware failures, and misconfigurations. Collaborates with and escalates issues to internal teams, vendors, or ISPs if necessary. - Assists Mastercard's customers and internal teams with various networking requests, such as routing traffic to alternative servers or sites, validating router and switch configurations, and upgrading devices. Show less

  • Mercy
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Service Desk Technician
      • Jan 2021 - Sep 2021

      - Primary point of contact for Mercy’s 50,000+ employees and commercial clients to help assist them with their technical issues related to AD, GPO, Citrix, Epic, Cisco Meraki routers, AnyConnect VPN, and VoIP phones, and Office 365. - Created or took ownership of 30 to 60 IT request and incident tickets daily keeping call times under 7 minutes with a first level resolution rate of over 90%. - Identified new issues in the IT environment and wrote knowledge articles for other service center technicians detailing how to resolve said issues. Show less

  • Washington University in St. Louis
    • United States
    • Higher Education
    • 700 & Above Employee
    • Technology Intern
      • Apr 2016 - Feb 2017

      - Sole content migration specialist on a project to convert insecure and hacked Joomla websites to WordPress for over 25 medical departments. Wrote Python scripts to parse data from the websites databases and uploaded it to the new WordPress sites through WordPress’s REST API. - Automated the creation of AD users for new medical classes by writing a Powershell script that created the accounts from a list of names. - Served as an on-site IT assistant for medical students and staff at the Becker Medical Library, helping users resolve Office 365, Airwatch, and Box issues. Show less

Education

  • Southwestern Illinois College
    Associate of Applied Science (AAS), Web Development and Design
    2015 - 2018

Community

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