Experience

Vero

• Australia
• Insurance
• 300 - 400 Employee

• Senior Consultant Assessed & Complex Claims

  • Oct 2006 - Present



Pure and Wicked Cafe

• Chef

  • Jan 2005 - Jan 2017



Whistler

• Lead Chef

  • Dec 2010 - Jun 2011



Rootz Cafe

• Den Hauge Netherlands

• Chef

  • Jan 2010 - Dec 2010



GIO

• Sydney CBD

• Senior Claims Consultant

  • Sep 2004 - Oct 2006

  I commenced employment with Suncorp / GIO Insurance in September 2004 and following the merger in 2007, I was recommended for a position with Suncorp VERO Warranty Insurance. Responsibilities Manage a team of five involving supervision, leadership, training and guidance. Liaise with solicitors / Members of the CTTT, Owners corporations, Building consultants and trades. Manage relationships with clients, interpret policy and settle claims within company guidelines and Service Level Agreements (SLAs). Provide exceptional customer service including dispute resolution. Monitor the progress of claims and monitor costs - average claims cost $1M. Interpret product disclosure statements. Lodge and pro actively manage new claims within delegated authority levels. Determine liability/indemnity and accept/reject claims in accordance with policy terms and conditions. Negotiate appropriate settlements with insured and third parties where applicable. Liaise with and provide timely instructions to external parties including; Recommended repairers Solicitors Assessors Forensic consultants Investigators Tele claims Promote the use of recommended repairers/suppliers to reduce claims cost. Identify and notify potential recoveries to the dedicated Recoveries unit. Actively seek out opportunities to improve business processes. Keep up-to-date with government legislative changes that affect our policy Manage staff on a daily basis



Driftwood Restaurant

• 2nd Chef

  • Oct 2003 - Apr 2004

  Daily preparation of all stock. Ordering / customer service. Basic running of the shop. Organise Daily / Weekly Specials. Daily preparation of all stock. Ordering / customer service. Basic running of the shop. Organise Daily / Weekly Specials.



Prime Choice High Net

• Technical Claims Handler

  • Sep 2001 - Oct 2003

  Register and validate customer's new claims to meet agreed service and performance standards. Within prescribed limits to process validate existing claims to full settlement in accordance with established procedures and standards. Maintain records on the current position of a claim in order to provide management and customer information Authorise settlement of claims within set limits acting as a point of quality control in order to ensure that valid payments are made Resolve customer complaints in a manner that maximises customer satisfaction, escalating as necessary; Travelled and worked Overseas - United Kingdom



Euler Trade indemnity

• Assistant Underwriter

  • Nov 2002 - Jun 2003

  Euler Trade Indemnity, Canary Wharf London UK; , Risk Enquiries Chase outstanding limit applications. Advise customers on reasons for restricted decisions. Explain limit endorsements. Provide customer call backs and conduct telephone reviews. Euler Trade Indemnity, Canary Wharf London UK; , Risk Enquiries Chase outstanding limit applications. Advise customers on reasons for restricted decisions. Explain limit endorsements. Provide customer call backs and conduct telephone reviews.



Royal Sun Alliance Insurance

• Claims Consultant

  • Oct 2001 - Oct 2002

  Technical Claims Handler, Prime Choice High Net worth Division Register and validate customer’s new claims to meet agreed service and performance standards. Within prescribed limits to process validate existing claims to full settlement in accordance with established procedures and standards. Maintain records on the current position of a claim in order to provide management and customer information Authorise settlement of claims within set limits acting as a point of quality control in order to ensure that valid payments are made Resolve customer complaints in a manner that maximises customer satisfaction, escalating as necessary



Harvey Norman Insurance

• Customer Service Co-ordinator

  • Jan 1999 - Aug 2001

  Assessing home and contents claims Ordering - variety of suppliers Communicate with Brokers & Insurance companies Warehouse duties Assessing home and contents claims Ordering - variety of suppliers Communicate with Brokers & Insurance companies Warehouse duties