Telecommunications Technician

• Feb 2023 - Present

IBC Installation IBC Installation

Customer Service Representative

• Apr 2022 - Present

- Helping customers checking out the items in registers. - Supporting the customers in the selfserve area. - Handling express checkouts. - Handling item exchange and refunds. - Minor troubleshooting to the register if needed. - Helping customers checking out the items in registers. - Supporting the customers in the selfserve area. - Handling express checkouts. - Handling item exchange and refunds. - Minor troubleshooting to the register if needed.

Telecommunication Technician

• Sep 2022 - Dec 2022

Associate Customer Support

• Jul 2022 - Sep 2022

- Provided support to Telstra PSTN user. - Performed the line test of the FNN (Full National Number). - Performed the diversion and number redirection to the needful customers. - Provided the Interim Phone Service to the customers with the faulty line. - Provided support to Telstra PSTN user. - Performed the line test of the FNN (Full National Number). - Performed the diversion and number redirection to the needful customers. - Provided the Interim Phone Service to the customers with the faulty line.

IT Support and Network Engineer

• Dec 2020 - Mar 2021

As per the mandatory requirement of Melbourne Institute of Technology to work in the Australian company, I did my internship in Genuine Education and VISA Services in my final semester as an IT Support and Network Engineer. There I got an opportunity to involve myself in Australian working environment. I am now looking for more challenges and opportunities. As per the mandatory requirement of Melbourne Institute of Technology to work in the Australian company, I did my internship in Genuine Education and VISA Services in my final semester as an IT Support and Network Engineer. There I got an opportunity to involve myself in Australian working environment. I am now looking for more challenges and opportunities.

Network Officer

• Jan 2017 - Nov 2018

I am an interested guy in the field of IT and Networking. Just to give continuity to my higher studies, I had to quit my job. Now I have completed my Studies in Master of Engineering Telecommunication where I got the chance to learn many topics in the Telecommunication and Networking.

Technical Support Executive

• Oct 2015 - Dec 2016

I entered the Vianet Communications as a Technical Support Executive. There, my duties were to solve the internet issues of clients via telephone and field visit (if required). Along with this, opening tickets and following up until the problem is solved was other important part of my job.