Experience

National Trades Union Congress (NTUC)

• Singapore
• Non-profit Organizations
• 400 - 500 Employee

• Senior Associate

  • May 2020 - Present

  • Provided accurate applications for Self-Employed Person Income Relief Scheme for affected COVID-19 self-employed individuals. • Provided appeal-writing for appeal cases on the grant. • Provided excellent customer service for inbound emails. • Provided sound advices and solutions for appeal cases and escalations sent in from Members of Parliament (MPs) and from individuals. • Interview foreign domestic workers with the assistance of interpreters (where necessary). • Providing accurate escalation of employment cases to the authorities such as MOM. • Providing sound advice to employees, employers and affected parties. • Providing accurate and detailed data-entry and reports. Show less



AIA

• Hong Kong
• Insurance
• 700 & Above Employee

• Premier Financial Advisor

  • Apr 2019 - May 2020

  • Providing financial advice and creating strategies for eliminating financial risk and building wealth. • Meeting with clients in person to discuss their short-term and long-term financial goals. • Explaining types of financial services provided • Recommending Life Insurance, Investment-Linked and/or Accident & Healthcare plans depending on needs and suitability of clients. • Managing clients’ existing and new portfolios and reviewing it from time to time. • Providing financial advice and creating strategies for eliminating financial risk and building wealth. • Meeting with clients in person to discuss their short-term and long-term financial goals. • Explaining types of financial services provided • Recommending Life Insurance, Investment-Linked and/or Accident & Healthcare plans depending on needs and suitability of clients. • Managing clients’ existing and new portfolios and reviewing it from time to time.



Zahara

• Cosmetics
• 1 - 100 Employee

• Community Manager

  • Apr 2018 - Apr 2019

  • Provided excellent customer service and handle complaints across email and social media. • Management of social-media postings and tracking of engagement. • Creating of content for social-media postings on Instagram, Facebook and YouTube. Experienced with Canva and Final Cut Pro. • Tracking of campaigns and acquisitions with basic Google Analytics knowledge. • Management and handling of influencer outreach by selecting suitable collaborators, managing finance budgets and tracking results. • Handling of partnerships/collaborations with other businesses for campaigns. • Work on monthly social media and Influencer reports and analysis. Show less



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Partner Support Representative (With Supervisory Role)

  • Mar 2017 - Mar 2018

  • Provided administrative support of activation of driver’s accounts • Handle applications and payments for sales of car rentals. • Scheduling of staff on duty. • Handling of escalations and providing sound advice and solutions to escalation cases that are being referred. • Monitoring of floor traffic and handle efficiency of day-to-day operations in the center. • Provided administrative support of activation of driver’s accounts • Handle applications and payments for sales of car rentals. • Scheduling of staff on duty. • Handling of escalations and providing sound advice and solutions to escalation cases that are being referred. • Monitoring of floor traffic and handle efficiency of day-to-day operations in the center.



Immigration & Checkpoints Authority (ICA)

• Singapore
• Government Administration
• 300 - 400 Employee

• ICA Specialist

  • Jun 2012 - Feb 2017

  • Primary Screening Officer and TOPSIS officer for the first 2 years. • Subsequently on to Counter-Terrorism (Ground Operations) Department mainly handling card and biometric accesses of entire checkpoints, handling paperwork and a lot of reports. • Manage and handling of monthly Red Teaming Exercises (security auditing) for entire checkpoint across all agencies. Often have a deadline or short notice for producing the work done. • Manage the CCTV Extractions for cases/reports. • Manage and handling of Security pass and biometric accesses within the checkpoint • Providing security clearances of personnel in and out of the checkpoint across all agencies. Show less



Building and Construction Authority

• Singapore
• Government Administration
• 500 - 600 Employee

• Census Editor

  • Dec 2011 - Jun 2012

  • To ensure Census Surveys tallies with financial statements given by firms in the construction industry. • To ensure Census Surveys tallies with financial statements given by firms in the construction industry.



Guardian Singapore

• Singapore
• Retail
• 100 - 200 Employee

• Pharmacy Assistant

  • Aug 2008 - Mar 2012

  • Assisting with store’s daily operations • Cashiering • Merchandising • Ordering of Stocks • Preparing End-Of-Day closing reports • Tele-Pharmacy • Customer Service • Assisting with store’s daily operations • Cashiering • Merchandising • Ordering of Stocks • Preparing End-Of-Day closing reports • Tele-Pharmacy • Customer Service



Wing Tai Fashion Sdn Bhd

• Malaysia
• Retail
• 1 - 100 Employee

• Sales Associate

  • Dec 2006 - Mar 2007

  • Merchandising • Customer Service • Cashiering • Merchandising • Customer Service • Cashiering