Management Executive

• Jan 2021 - Present

Property Manager

• Jan 2020 - Oct 2020

Property Manager

• May 2018 - Jan 2020

Initiated and coordinated major and minor capital improvement projects and repairs to increase the value of the property, maintain condition and proactively prevent issues.Implemented and enforced systems to improve presentation of property, office, and amenities to maintain reputation and drive leasing performance.Oversaw achievement of 99.92% survey satisfaction and 98.25% Picture Perfect Inspection.Oversaw monthly and annual financial performance of the property to include collection of delinquent rent, maintaining 100% occupancy, and tracking controllable expenses.Worked with the Maintenance Supervisor to ensure high maintenance productivity and resident satisfaction, availability of market readies, and budget performance.Motivated, mentored, and trained leasing and maintenance teams to including communication of team goal progress and team meetings.Coordinated lease renewal and new lease strategies to include increased resident events, door-to-door renewals, increased social media presence, research and plan digital advertising. Revised and maintained filing systems of for 509 current and 613 prospective lease files.

Community Manager

• Jul 2016 - May 2018

Initiated, analyzed and presented RFPs for projects to the board of directors for improve condition and aesthetics of the property to build the value of the community.Prioritized, planned and coordinated with vendors to complete projects according to contract.Oversaw change of providers to reduce expenses by over $90,000 while improving services.Increased efficiency of billing and collection systems to uncover over $3,000 of uncollected charges, developed efficient collection and documentation system.Reported weekly and quarterly achievements and progress to the board of directors and upper management team.Implemented resident event program and planned events for the year according to budget to include partnerships with outside organizations to creatively give back to residents.Lead onsite team to improve teamwork, execution, and delivery of excellent customer service and improve reputation in the market and owner relations.Increased confidence of owners and board of directors in the management team.Organized office inventory and furniture arrangement to increase efficiency.

Property Manager

• Dec 2015 - May 2016

Oversaw presentation of property, office, and model to drive leasing and maintain reputation.Cleaned out and modernized office and model to improve market reputation.Photographed model, created and distributed marketing materials to increase leasing traffic.Planned and executed all resident events, including the promotion of renewals.Lead office staff to increase the pre-leased percentage from 50.4% to 73.3% through preparation and management university event booths to drive leasing traffic, providing marketing materials, refreshments, and promotional giveaways during tours to capture higher market share, increased frequency and integrity of all follow-up and communication recordsManaged all social media and online advertising to increase brand awareness in the market.Collected and posted payments and maintained resident and prospective resident ledgers.Created and maintained filing systems of for 572 current and 418 prospective lease files.Cleaned out and organized office inventory to increase efficiency and decrease spending.Built partnerships with outside organizations to creatively give back to residents and create new marketing avenues.

Leasing Manager

• Oct 2012 - Dec 2015

Oversaw office and amenities presentation daily to improve corporate score two grade levels.Monitored office supplies, marketing materials, refreshments, and promotional giveaways.Supervised leasing operations to effectively market property and increased renewal percentage to 35.4% and overall prelease to 99.4%.Maintained integrity of all follow-up and communication records for prospective residents.Increased personal closing ratio of to 94.4%, personal average of $478,380 in rental revenue.Organized and maintained filing processes of for all 668 current and new lease files.Communicated with residents and guarantors to resolve issues and improve relations.Built report and partner with outside organizations to creatively give back to residents.Managed all resident events from planning to final evaluation.Prepare for and attend housing fairs and university events to inform the community of services.