Experience

New Hampshire Employment Security

• United States
• Government Administration
• 1 - 100 Employee

• Resource Center Coordinator

  • Aug 2002 - Present

  Provide employment related information and technical assistance to job seekers, employers and government officials. Assist visitors in the use of the computers, software packages, copier, ADA printer, TTY machine and other equipment. Perform troubleshooting and provide technical assistance to PC users and implement repairs with assistance from IT support staff.Train new employees to ensure accuracy of information provided to customers while providing sufficient coverage and continuity of service simultaneously.Attend training and/or meetings to remain current on the latest technologies.Design and produce promotion materials such as newsletters, posters and brochures.Acquire, prepare, maintain and appraise materials and/or resources available to customers regarding employment, job search and assistance programs.Work with visitors in navigating the internet for job search, filing for unemployment benefits and locating labor market information to utilize when researching a particular occupation and/or a possible career change.Schedule conference rooms and/or cubicle space for recruiting events, field agent audits, partner meetings, appeals, workshops, guest speakers, and employer informational sessions. Gather information to submit monthly reports accurately and timely. Create reference materials for end users to reference when filing their claim for unemployment benefits, conducting a search for work, emailing their resumes and/or cover letters and how to use computers and navigate the internet. Show less

• Certifying Officer I

  • Nov 1999 - Aug 2002

  Reviewed claims entered by claims representatives to ensure that the application is complete, any additional information required has been requested of the claimant and all other interested parties, the correct account is being charged, all wages have been requested, etc. Returned substandard claims to the representative for appropriate action and/or training purposes.Served as a Team Leader as well as trained new employees.Reviewed the claim record with regard to type and source of an overpayment, so as to ensure that it is coded correctly prior to releasing the determination to the claimant and employer(s). Explained eligibility requirements, based upon law, rule and/or policy, to both claimants and employers. Submitted reports regarding potentially fraudulent payments to the appropriate department for action. Show less