Rachel Levine
Associate Director of Client Experience at Cialfo- Claim this Profile
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English Native or bilingual proficiency
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Chinese (Mandarin) Limited working proficiency
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Bio
Massimo Spagnuolo
Shoutout to Rachel for her outstanding work as the Customer Experience Associate director at Cialfo. I had the pleasure of working with her and was constantly impressed by her extensive knowledge of our product, upbeat attitude, eagerness to learn, and ability to roll with the punches (we had a few curveballs!). Rachel's insights and recommendations resulted in significant improvements in our CX operations, and her infectious enthusiasm made her a pleasure to work with. She's one of those rare professionals who is both approachable and highly professional. All in all, I wholeheartedly recommend Rachel for her exceptional skills. She's an outstanding talent who would excel in any role where her expertise and positive attitude can shine.
Weiyuan Lim 林蔚源
Rachel was my team's best performer and consistently achieved or exceeded sales targets. She is someone I could trust to understand complex projects and execute them well. As a Sales Individual Contributor in a growth startup entering new markets, she had to find creative means to achieve target. Many times the work required fell outside her responsibilities, but she always successfully found the resources and galvanised the right help to get the job done. Rachel is also a lovely person to work with, excellent at collaboration and who always brings positive energy and laughs to the team. On her own initiative, she created many of the team's sales assets that continue to be used to this day. She would be a boon to any team and is sure to elevate the performance and spirits of those around her.
Massimo Spagnuolo
Shoutout to Rachel for her outstanding work as the Customer Experience Associate director at Cialfo. I had the pleasure of working with her and was constantly impressed by her extensive knowledge of our product, upbeat attitude, eagerness to learn, and ability to roll with the punches (we had a few curveballs!). Rachel's insights and recommendations resulted in significant improvements in our CX operations, and her infectious enthusiasm made her a pleasure to work with. She's one of those rare professionals who is both approachable and highly professional. All in all, I wholeheartedly recommend Rachel for her exceptional skills. She's an outstanding talent who would excel in any role where her expertise and positive attitude can shine.
Weiyuan Lim 林蔚源
Rachel was my team's best performer and consistently achieved or exceeded sales targets. She is someone I could trust to understand complex projects and execute them well. As a Sales Individual Contributor in a growth startup entering new markets, she had to find creative means to achieve target. Many times the work required fell outside her responsibilities, but she always successfully found the resources and galvanised the right help to get the job done. Rachel is also a lovely person to work with, excellent at collaboration and who always brings positive energy and laughs to the team. On her own initiative, she created many of the team's sales assets that continue to be used to this day. She would be a boon to any team and is sure to elevate the performance and spirits of those around her.
Massimo Spagnuolo
Shoutout to Rachel for her outstanding work as the Customer Experience Associate director at Cialfo. I had the pleasure of working with her and was constantly impressed by her extensive knowledge of our product, upbeat attitude, eagerness to learn, and ability to roll with the punches (we had a few curveballs!). Rachel's insights and recommendations resulted in significant improvements in our CX operations, and her infectious enthusiasm made her a pleasure to work with. She's one of those rare professionals who is both approachable and highly professional. All in all, I wholeheartedly recommend Rachel for her exceptional skills. She's an outstanding talent who would excel in any role where her expertise and positive attitude can shine.
Weiyuan Lim 林蔚源
Rachel was my team's best performer and consistently achieved or exceeded sales targets. She is someone I could trust to understand complex projects and execute them well. As a Sales Individual Contributor in a growth startup entering new markets, she had to find creative means to achieve target. Many times the work required fell outside her responsibilities, but she always successfully found the resources and galvanised the right help to get the job done. Rachel is also a lovely person to work with, excellent at collaboration and who always brings positive energy and laughs to the team. On her own initiative, she created many of the team's sales assets that continue to be used to this day. She would be a boon to any team and is sure to elevate the performance and spirits of those around her.
Massimo Spagnuolo
Shoutout to Rachel for her outstanding work as the Customer Experience Associate director at Cialfo. I had the pleasure of working with her and was constantly impressed by her extensive knowledge of our product, upbeat attitude, eagerness to learn, and ability to roll with the punches (we had a few curveballs!). Rachel's insights and recommendations resulted in significant improvements in our CX operations, and her infectious enthusiasm made her a pleasure to work with. She's one of those rare professionals who is both approachable and highly professional. All in all, I wholeheartedly recommend Rachel for her exceptional skills. She's an outstanding talent who would excel in any role where her expertise and positive attitude can shine.
Weiyuan Lim 林蔚源
Rachel was my team's best performer and consistently achieved or exceeded sales targets. She is someone I could trust to understand complex projects and execute them well. As a Sales Individual Contributor in a growth startup entering new markets, she had to find creative means to achieve target. Many times the work required fell outside her responsibilities, but she always successfully found the resources and galvanised the right help to get the job done. Rachel is also a lovely person to work with, excellent at collaboration and who always brings positive energy and laughs to the team. On her own initiative, she created many of the team's sales assets that continue to be used to this day. She would be a boon to any team and is sure to elevate the performance and spirits of those around her.
Credentials
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The Art & Science of Product Management
CourseraFeb, 2021- Nov, 2024 -
The Business of Product Management II
CourseraJan, 2021- Nov, 2024 -
The Business of Product Management I
CourseraDec, 2020- Nov, 2024
Experience
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Cialfo
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Singapore
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Software Development
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100 - 200 Employee
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Associate Director of Client Experience
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Apr 2022 - Present
Leading Cialfo's best-in-class client experience team for our geographically diverse ROW (rest of world) region including high schools in Asia, S. America and Europe. Responsibilities include managing direct reports, building proactive outreach and client retention strategies, and driving adoption of new features among 200+ clients worldwide.
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Growth & Partnerships Manager
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Mar 2021 - Apr 2022
Helping Cialfo reach our goal of making education accessible to 100 million students globally by 2030 with information, resources and counseling. Responsibilities include organizing online university fairs for high schools around the world, supporting high school counselors and students with a fantastic online college application platform, and developing new business opportunities.
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Vericant
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China
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Education Administration Programs
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1 - 100 Employee
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Director of Product and Marketing
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Jan 2019 - Dec 2020
Currently responsible for improving our product functionality and increasing brand awareness. As product manager I lead weekly product meetings with our multi-cultural tech team and check in daily to keep our development pipeline aligned with business interests for efficient and meaningful product improvements. Incorporating customer feedback, management team goals and internal operational requests I construct and update a clear, impact-based tech pipeline. In addition, I lead… Show more Currently responsible for improving our product functionality and increasing brand awareness. As product manager I lead weekly product meetings with our multi-cultural tech team and check in daily to keep our development pipeline aligned with business interests for efficient and meaningful product improvements. Incorporating customer feedback, management team goals and internal operational requests I construct and update a clear, impact-based tech pipeline. In addition, I lead all China marketing related initiatives including building smart industry connections, setting up strategic sponsorship opportunities, organizing nation-wide in person sales and marketing efforts and developing new print and online content.
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Business Development Manager
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Jan 2018 - Jan 2019
Applying my 2+ years of experience with Vericant's interview products and operational processes, I organize all new business development projects, keeping market research and product development moving at an efficient pace . Responsibilities include leading weekly sales pipeline and product development meetings, meeting with new and existing clients to facilitate customer discovery research, and translating feedback into new product features. I am comfortable analyzing both qualitative and… Show more Applying my 2+ years of experience with Vericant's interview products and operational processes, I organize all new business development projects, keeping market research and product development moving at an efficient pace . Responsibilities include leading weekly sales pipeline and product development meetings, meeting with new and existing clients to facilitate customer discovery research, and translating feedback into new product features. I am comfortable analyzing both qualitative and quantitative data to help the team make better informed product decisions, and I have expedited existing business development products through more intentional and efficient project organization tools. I also use clear communication skills to build better lines of communication between key stakeholders and support a well informed team.
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Operations and Logistics Manager
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Jul 2015 - Dec 2017
Coordinating, organizing, and conducting third party interviews throughout China to help U.S. and Canadian high school and higher education institutions verify and get to know their Chinese applicants. Along with efficient contract and logistic management, in this role I have also successfully created new revenue producing products. Responsibilities include optimizing operations in multiple Chinese cities, negotiating and managing office rental contracts, employee management, project… Show more Coordinating, organizing, and conducting third party interviews throughout China to help U.S. and Canadian high school and higher education institutions verify and get to know their Chinese applicants. Along with efficient contract and logistic management, in this role I have also successfully created new revenue producing products. Responsibilities include optimizing operations in multiple Chinese cities, negotiating and managing office rental contracts, employee management, project management and new product development.
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Bates College
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United States
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Higher Education
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700 & Above Employee
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Senior Admissions Fellow
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Sep 2014 - May 2015
As a Senior Fellow I conduct interviews and/or information sessions for prospective students and their families. As a selective group of seniors chosen to represent Bates college and give input on prospective students, Senior Fellows are known to have strong interpersonal skills, maintain a high level of respect with peers and Admissions staff, and feel strong sense of responsibility towards their duties. As a Senior Fellow I conduct interviews and/or information sessions for prospective students and their families. As a selective group of seniors chosen to represent Bates college and give input on prospective students, Senior Fellows are known to have strong interpersonal skills, maintain a high level of respect with peers and Admissions staff, and feel strong sense of responsibility towards their duties.
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First Hand Sewer
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Sep 2011 - May 2015
Work with dancers, directors, actors and faculty to design and construct costumes for Bates College's Main Stage productions. Expectations include producing creative work, independently or collaboratively, under tight deadlines. Work with dancers, directors, actors and faculty to design and construct costumes for Bates College's Main Stage productions. Expectations include producing creative work, independently or collaboratively, under tight deadlines.
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American Medical Center (AMC) 美国医疗中心
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Shanghai City, China
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Marketing Intern
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Jun 2014 - Aug 2014
As a member of a small, close-knit marketing team I was responsible for managing and creating content for the clinic's Facebook page and health blog as well as design work for marketing materials. I also attended multiple fairs and corporate events as a representative of AMC. As a member of a small, close-knit marketing team I was responsible for managing and creating content for the clinic's Facebook page and health blog as well as design work for marketing materials. I also attended multiple fairs and corporate events as a representative of AMC.
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Fenway Health
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United States
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Hospitals and Health Care
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300 - 400 Employee
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Development Intern
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Jun 2013 - Aug 2013
Maintained, and further developed the donor base for this large, non-profit healthcare provider and research center. I became familiar with fundraising strategies, development software such as Raiser’s Edge, event planning, and working in a professional office environment. Maintained, and further developed the donor base for this large, non-profit healthcare provider and research center. I became familiar with fundraising strategies, development software such as Raiser’s Edge, event planning, and working in a professional office environment.
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Tour Guide
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Jun 2012 - Aug 2012
As the face of Ben and Jerry’s to thousands of visitors, I marketed the company and their values, conducting up to eight 30-minute tours each day. Expectations included great customer service, an outgoing, fun-loving, enthusiastic personality, quick problem solving, and a commitment to working as a team. This job also required remaining flexible, collected, and proactive towards any unexpected challenges that arose. As the face of Ben and Jerry’s to thousands of visitors, I marketed the company and their values, conducting up to eight 30-minute tours each day. Expectations included great customer service, an outgoing, fun-loving, enthusiastic personality, quick problem solving, and a commitment to working as a team. This job also required remaining flexible, collected, and proactive towards any unexpected challenges that arose.
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People's Health and Wellness Clinic
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Barre, Vermont
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Office Intern
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Jun 2012 - Aug 2012
Organized patient files, answered phones, and answered questions at the reception desk. Gained greater understanding of health care challenges for the uninsured, and learned from the director and staff about strategies to provide quality care for everyone, regardless of ability to pay. Organized patient files, answered phones, and answered questions at the reception desk. Gained greater understanding of health care challenges for the uninsured, and learned from the director and staff about strategies to provide quality care for everyone, regardless of ability to pay.
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Bon Temps Gourmet
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Worcester, Vermont
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Waitstaff
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Jul 2008 - Aug 2012
Worked a variety of events, from large corporate cocktail parties to intimate backyard weddings, as a server and all-around team member to get the job done. Independent sense of responsibility, an outgoing personality, and the ability to think on my feet were all valued in this fast-paced environment, as well as a professional but easy-going attitude. Worked a variety of events, from large corporate cocktail parties to intimate backyard weddings, as a server and all-around team member to get the job done. Independent sense of responsibility, an outgoing personality, and the ability to think on my feet were all valued in this fast-paced environment, as well as a professional but easy-going attitude.
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Office Intern
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Jul 2011 - Aug 2011
As a valued team member, my responsibilities included organizing work-trip materials for medical volunteers and planning and participating in creative fundraising activities such as car washes and raffles. As a valued team member, my responsibilities included organizing work-trip materials for medical volunteers and planning and participating in creative fundraising activities such as car washes and raffles.
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Education
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2011 - 2015
Bates College
Bachelor of Science (BS), Anthropology
Community
