Sheila March, CCXP

Vice President, Team Lead at Walker Information
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Contact Information
us****@****om
(386) 825-5501
Location
IN

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5.0

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Lee Wood

Sheila is instrumental in providing the best possible customer and employee experience at Ascension. As a leader and practitioner, Sheila has the deep experience and expertise to define and implement strategies and measure success. With her ability to advise on the journey, journey maps, personas, and to capture key touch points and moments of truth, and to translate the data into actionable solutions, Sheila delivers. She is a value-add partner and an asset to the organization. I would recommend Sheila as a partner for change and transformation with the customer and employee experience.

Lederic Lewis-MBA, ITIL, Yellow Belt

If I had to describe Sheila in three words it would be, knowledgeable, dedicated and a true professional. She is always willing to share knowledge and skills to assist others in being more successful in their positions. Sheila often takes projects and duties to the next level by going above and beyond what is expected of her. She is a model employee and well respected by all her peers. Shelia is a great leader and fantastic co-worker.

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Credentials

  • ADVISA Management Essentials
    ADVISA
    Jun, 2022
    - Nov, 2024
  • Learning Design Thinking: Lead Change in Your Organization
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Certified Customer Experience Professional
    Customer Experience Professionals Association
    Mar, 2017
    - Nov, 2024
  • Professional Human Resources (PHR)
    SHRM
    Dec, 2013
    - Nov, 2024
  • ITIL v2011 Foundation
    -
    Jan, 2012
    - Nov, 2024
  • CXPA Professional Member
    Customer Experience Professionals Association (CXPA)
    Jan, 2021
    - Nov, 2024
  • CXPA Professional Member
    Customer Experience Professionals Association (CXPA)
    Jan, 2017
    - Nov, 2024
  • Certified Customer Experience Professional
    Customer Experience Professionals Association (CXPA)
    Mar, 2017
    - Nov, 2024

Experience

    • United States
    • Business Consulting and Services
    • 100 - 200 Employee
    • Vice President, Team Lead
      • Jan 2023 - Present

      As a Team Lead, I am responsible for leading a team of professional project managers and consultants in delivering amazing experience for clients.

    • Vice President, Consultant
      • Mar 2021 - Jan 2023

    • Hospitals and Health Care
    • 700 & Above Employee
    • Customer Experience Manager
      • Aug 2016 - Mar 2021

    • Client Relationship Specialist- Hire to Retire (HR Shared Service)
      • Aug 2013 - Aug 2016

    • Sr. Talent Acquisition Partner
      • Aug 2011 - Aug 2013

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Experience Manager
      • Nov 2017 - Mar 2020

    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Account Manager/Executive Recruiter
      • Dec 2008 - Jul 2011

    • Executive Recruiter
      • Sep 2004 - Dec 2008

    • Marketing Manager
      • 2002 - 2004

    • United States
    • Advertising Services
    • 700 & Above Employee
    • Assistant Media Planner
      • 2001 - 2002

Education

  • Ball State University
    Bachelor of Science

Community

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