Experience

Chromatic

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Director of Operations

  • Aug 2022 - Present

  - Overseeing day-to-day agency operations, project operations, and teams in close collaboration with CEO and ownership board and other cross functional partners like sales, client services, production, talent acquisition and finance/accounting. - Overseeing and implementing agency growth strategies and human operations to scale team size and project capacity. - Anticipating challenges and opportunities as the agency scales to mitigate risk and support growth, and providing… Show more - Overseeing day-to-day agency operations, project operations, and teams in close collaboration with CEO and ownership board and other cross functional partners like sales, client services, production, talent acquisition and finance/accounting. - Overseeing and implementing agency growth strategies and human operations to scale team size and project capacity. - Anticipating challenges and opportunities as the agency scales to mitigate risk and support growth, and providing strategic leadership and guidance to core leadership. Show less



SuperFriendly

• United States
• Design Services
• 1 - 100 Employee

• Managing Director

  • Feb 2022 - Aug 2022

• Head Of Operations

  • Mar 2020 - Jan 2022

  Operationalized CEO's vision to scale SuperFriendly. - Ran day to day operations - Oversaw cashflow management, strategy and projections - Supported and trained executive producers - Boosted project teams

• Executive Producer

  • Mar 2016 - Mar 2020

  Support, advise and coach project producers.



Self-employed

• Executive Producer - Digital Products

  • Aug 2015 - Jan 2022

  Lead 20+ Digital Projects including enterprise level design systems, enterprise level websites and native app projects Leading teams and crafting systems and processes for complex work with a concentration in design systems Project Operations Team Structure + Organization Client Relations and Management Project Logistics Project Strategy Brand Strategy Content Strategy



Venveo

• United States
• Advertising Services
• 1 - 100 Employee

• Head of Strategy

  • Mar 2014 - Apr 2015

  Blacksburg, VA Scaled and Refined the CEO's Business Strategy - Actively involved in defining and shaping agency's core disciplines, including strategy, planning, user experience, client services and technology - Drive profitability in projects and business operations - Project lead and strategist on highly complex and key client accounts - Developed and oversaw performance measures for agency operations - Actively involved in creating growth strategies and direction for agency's… Show more Scaled and Refined the CEO's Business Strategy - Actively involved in defining and shaping agency's core disciplines, including strategy, planning, user experience, client services and technology - Drive profitability in projects and business operations - Project lead and strategist on highly complex and key client accounts - Developed and oversaw performance measures for agency operations - Actively involved in creating growth strategies and direction for agency's advancement in talent, positioning and work - Oversaw and shepherded internal strategic projects - Developed and oversaw agency's content marketing strategy While in the role: Results Statement: To look for signals both inside and outside the company that could indicate threats to continued success or opportunities to grow the business and increase market share. Make projections based on current trends and future expectations, and developers the plan for strategic goals for Venveo and client projects. Ensure action and resource requirements are properly aligned to allow for those goals to be met, and then inspires the workforce to achieve them. Continuously monitor company and market performance to determine if strategies need to be adjusted or new strategies should be introduced. Position Venveo as a thought leader in the industry through writing, speaking and consulting engagements.

• Director of Project Management

  • Nov 2009 - Feb 2014

  Blacksburg, VA Developed the Agency's Business + People Operations - Developed the agency's project management program - Developed and implemented the agency's hiring process, company policies and protocols - Onboarded all new hires - Trained and managed project managers - Produced, directed and owned the strategy for all key client projects and accounts While in the role: - Responsible for overseeing and fulfilling day-to-day operations to insure success of client projects… Show more Developed the Agency's Business + People Operations - Developed the agency's project management program - Developed and implemented the agency's hiring process, company policies and protocols - Onboarded all new hires - Trained and managed project managers - Produced, directed and owned the strategy for all key client projects and accounts While in the role: - Responsible for overseeing and fulfilling day-to-day operations to insure success of client projects. Manages multiple projects across various digital disciplines. - Plans for the strategy, budgets and scheduling of all projects. - Builds rapport and trust with clients-to-be throughout the sales/pitch process. - Facilitates brainstorms and problem-solving with design and engineering teams. - Creates scopes of work, project briefing, design revisions documentation. - Manages client expectations and relationships. - Responsible for overseeing quality assurance, testing and delivery. - Understands interactive design and development processes, UX, methodologies & techniques, web standards and best practices. - Brings out the best in people, is highly organized with a laser attention to detail. Working Knowledge: -HTML, CSS -Basecamp, Dropbox, Toggl, Google Products -Photoshop, Illustrator, InDesign -Content Strategy -Expression Engine CMS -Craft CMS



Mediasation

• Web Strategist

  • Feb 2008 - Sep 2008

  Greenville, South Carolina Business Development/Sales for web development company



Manna Project International

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Program Director

  • Jan 2007 - Apr 2007

  Nicaragua