Experience

Viva!

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Food & Cookery Social Media Coordinator

  • Nov 2021 - Present



V-Tritionist

• United Kingdom
• Wellness and Fitness Services

• Vegan Nutritionist

  • May 2021 - Present

  Certified vegan nutritionist, offering 360° degree consultations; onfo, tips and advice for wellness improvement and pro-bono consultations Certified vegan nutritionist, offering 360° degree consultations; onfo, tips and advice for wellness improvement and pro-bono consultations



The Vegan Street Food Company

• Team Member

  • Aug 2021 - Oct 2021

  Hands-on support, preparing and serving a variety of fully vegan and gluten-free foods. Hands-on support, preparing and serving a variety of fully vegan and gluten-free foods.



Worthing Vegan Food Bank

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Founder & Trustee

  • Mar 2020 - Oct 2021

  Supporting the our ever-growing vegan community, we're working across a network of vegan-friendly, independent businesses where we build donation and claim hubs in the Worthing area. The scheme is completely volunteer-led and relies on donations from locals and businesses where residents can Drop-in, Donate, and Claim vegan non-perishable, in-date food and hygiene products. Supporting the our ever-growing vegan community, we're working across a network of vegan-friendly, independent businesses where we build donation and claim hubs in the Worthing area. The scheme is completely volunteer-led and relies on donations from locals and businesses where residents can Drop-in, Donate, and Claim vegan non-perishable, in-date food and hygiene products.



Dogs Trust

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Supporter Relations Officer

  • Apr 2017 - Jul 2021

  Promoting the work of Dogs Trust to key audience groups by providing first-class customer care for all Dogs Trust supporters. Responsibilities include:• Management & development of relationships with businesses, community groups & individuals (incl. presentations to local and wider community, "behind-the-scenes" tours & information talks at Shoreham rehoming centre)• First point of contact for donations, legacies and the Canine Care Card Scheme (a free scheme which guarantees that Dogs Trust will look after your dog in the event of your death)• PR, Social Media & Digital communications• Event Management• Reporting, budgeting, data management and general administration



Kindly of Brighton

• Retail
• 1 - 100 Employee

• Shop Assistant

  • Oct 2019 - Feb 2020

  • Receiving, processing, and organizing shipments and deliveries accordingly.• Restocking depleted or low shop items and ensuring that the sales floor is organized according to guidelines.• Assisting customers in locating shop items and informing customers of shop promotions to encourage purchases.• Performing end-of-day cleaning duties, which includes wiping down windows, mirrors, and fixtures as well as sweeping and mopping the shop floor.• Addressing and resolving customers complaints in a professional manner.• Processing customer payments using the shop's Point of Sale (POS) system.• Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.



Acelity

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Senior Manager

  • Oct 2016 - Jan 2017

  Operational management of key account customer service team incl. continuous drive of improvement across the order to cash process to deliver service excellence to customers across the region and product portfolio:• Leading and motivating the customer care key account team to provide exceptional Customer Service ensuring Acelity delivers the right product, right place, right time at the right price by• Driving high performance, diversity and motivation through effective deployment and coordination of training, development and R&R programmes in-line with company objectives to ensure optimization of team skills• Setting benchmark and provide knowledge pool to support global customer care activities as required• Networking, liaising and working in collaboration to coordinate activities across all key functions engaged in the order to cash process e.g. supply chain, finance and commercial teams• Building and maintaining relationships/network across geographies and functions to maximize collaboration in achieving customer service excellence• Deploying in-depth understanding of customer & market requirements to drive effective key account management and support our commercial team in delivering our go to market strategy• Initiating and driving actions to deliver the customer care strategy; improvement, alignment & deployment of processes; validation and optimization of system opportunities and issue resolution by coordinating activities across geographies, functions and suppliers including distribution centers, supply and demand planning, quality & regulatory departments, commercial teams and I.T. teams to optimize service levels and ensure KPIs are consistently met in delivering right products / right price / right place / right time• Optimization of skills within Acelity's subject matter expert community ensuring success and timeliness of project deliverables

• European Customer Care Manager

  • Mar 2012 - Oct 2016

  Operational management of high performing & multi-award winning international customer service team:• Delivering the customer care strategy by improvement, alignment & deployment of processes, and resolving issues by coordinating activities across geographies, functions to optimize service levels and ensure key performance indicators are consistently met in delivering right products / right price / right place / right time• Ensuring all team members fully understand their individual objectives and have both, the skills and motivation to provide the ultimate customer experience on every contact and/ or transaction• Optimization and deployment of workforce analysis & resource management against business plan • Budget management• Audit management (internal / external)• Active member of company's business continuity planning boardAdditional Responsibilities:• Head of Training & Development for customer care departments• Global head of IT coordination for customer care teams• Head of Reward & Recognition program for Gatwick site

• Regional Co-ordinator / Management

  • Mar 2010 - Mar 2012

  Management of customer service teams for north-european regions (UK, IRE, D-A-CH, FRANCE, BENELUX countries) as well as South Africa • Winner of CCA Excellence Award "CONTACT CENTRE TEAM OF THE YEAR: B2B" / 2011

• Customer Care Executive

  • Oct 2009 - Mar 2010

  Management of order-to-cash process for the D-A-CH (Germany, Austria, Switzerland) markets



Animals Asia

• Animal welfare support & fundraising

  • May 2009 - Oct 2009

  Support of Animal Welfare Organisations throughout South-East-Asia Support of Animal Welfare Organisations throughout South-East-Asia



Genesys Conferencing

• Telecommunications
• 1 - 100 Employee

• Event Co-ordinator

  • Jun 2008 - Apr 2009

  Managing of appropriate event services and facilities by delivering ranges of conferencing & support services to multi-national blue chip clients and co-ordination of conference calls which includes: Communication with customers to identify conferencing requirements; taking bookings & reservations and ad hock administrative duties Managing of appropriate event services and facilities by delivering ranges of conferencing & support services to multi-national blue chip clients and co-ordination of conference calls which includes: Communication with customers to identify conferencing requirements; taking bookings & reservations and ad hock administrative duties



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Team Leader / Customer Care Executive

  • Jun 2002 - Feb 2008

  Management of technical 2nd level customer helpdesk team Management of technical 2nd level customer helpdesk team



Deutsche Telekom

• Germany
• Telecommunications
• 700 & Above Employee

• German apprenticeship / training as IT-based supported integration & office communication analyst

  • Sep 1999 - Jul 2002

  A-Level Diploma by German Chamber of Industry and CommerceStudy fields:• infrastructure and procurement process creation, management & integration incl. business problem solving;• analysis and audit of business processes & systems across organisation;• analysis of gaps between existing solutions and the expected business requirements• analysis & assessment of business impacts• support of communication chain for all relevant stakeholders A-Level Diploma by German Chamber of Industry and CommerceStudy fields:• infrastructure and procurement process creation, management & integration incl. business problem solving;• analysis and audit of business processes & systems across organisation;• analysis of gaps between existing solutions and the expected business requirements• analysis & assessment of business impacts• support of communication chain for all relevant stakeholders