Experience

CONA Services

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Director Of Communications

  • 2019 - Present

  Greater Atlanta Area



The Coca-Cola Company

• United States
• Food and Beverage Services
• 700 & Above Employee

• Sr. Manager, Change Management and Communications

  • 2015 - 2019

  Greater Atlanta Area Direct the strategy development, project planning and tactical execution of activities that prepared organizations for large-scale transformational changes with minimal disruption or impact to associates.

• Senior Project Manager

  • 2013 - 2015

  Greater Atlanta Area Business Process and Integration Lead - Master Data Strategy Developed and Implemented business processes, governance routines and controls and served as a liaison between the business, end users and IT Development Teams.



Coca-Cola Customer Business Solutions

• Manufacturing
• 1 - 100 Employee

• Business Process Manager - Finance, Strategy, Planning and PMO

  • 2011 - 2013

  Greater Atlanta Area Established and directed division Project Management Office. Instituted associate capability development programs and rebalanced project resources positioning the organization as a Project Management Center of Excellence (CoE).

• Business Process Consultant

  • 2008 - 2011

  Coca-Cola Refreshments Program Implementation Manager: Transitioned resources from project execution to Client Support Service.

• Business Services Team Manager

  • 2006 - 2008

  Greater Atlanta Area Managed team of Senior Analysts and led the execution of division’s largest data integration initiative, the migration of complex customer hierarchy and reporting structures onto new technology platforms.

• Senior Volume Analyst - National Foodservice and Retail Sales

  • 2002 - 2006

  Greater Atlanta Area Collaborated with Director of Strategic Projects identifying continuous improvement opportunities in processes across the organization.



The Coca-Cola Company

• United States
• Food and Beverage Services
• 700 & Above Employee

• National Account Coordinator

  • 2000 - 2002

  Greater Atlanta Area Owned the execution of business development and customer onboarding activities supporting the National Sales Account Teams. Served as primary point of contact for all service, installation and customer service inquires.



ClientLogic

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Account Manager

  • 1998 - 2000

  Buffalo/Niagara, New York Area Responsible for all aspects of The Microsoft Canadian and Latin American business components of World Wide Operations. Lead a team of 13 associates, including recruitment, training, and mentoring. Developed and implemented new Sales and Marketing Campaigns for program activation and product roll out. • Maintained and built successful Client relationship with Microsoft Corporation • Provided analysis of business performance through weekly and quarterly reporting, and recommended… Show more Responsible for all aspects of The Microsoft Canadian and Latin American business components of World Wide Operations. Lead a team of 13 associates, including recruitment, training, and mentoring. Developed and implemented new Sales and Marketing Campaigns for program activation and product roll out. • Maintained and built successful Client relationship with Microsoft Corporation • Provided analysis of business performance through weekly and quarterly reporting, and recommended solutions for areas having downward trends • Planned and supervised workflow to ensure the shortest possible cycle times and highest quality customer service; consistently meeting or exceeding Call Center Metrics • Recommend operational process improvements to senior management to ensure department operates efficiently and productively, as well as roll out changes through process improvement workshops Show less