Experience

Tintri

• United States
• Information Technology & Services
• 100 - 200 Employee

• Sr. Member of Technical Staff, L3

  • Aug 2022 - Present

  Beaverton, Oregon, United States Responsible for providing Level 3 (L3) Sustaining Engineering Escalation Support for the Tintri VMStore Data Storage product.

• Sr. L2 Escalation Support Engineer

  • Apr 2021 - Aug 2022

  Responsible for providing Level 2 (L2) support for the Tintri VMStore Data Storage product.



Harmonic

• United States
• Telecommunications
• 700 & Above Employee

• Sr. Staff Support Engineer

  • Sep 2011 - Apr 2021

  Beaverton, OR • Principally responsible for supporting the Harmonic MediaGrid Data Storage product whose architecture is based on the Lustre Filesystem. Product architecture includes dual Metadata Servers (MDS), Content Server Controllers (Object Storage Servers - OSS), Data Content Stores (Object Storage Targets - OST), Content Bridges (Metadata Targets - MDT) multi-client operating system kernel drivers (Lustre Clients) that mount the filesystem (i.e. Lustre Clients), and file slicing/striping (i.e… Show more • Principally responsible for supporting the Harmonic MediaGrid Data Storage product whose architecture is based on the Lustre Filesystem. Product architecture includes dual Metadata Servers (MDS), Content Server Controllers (Object Storage Servers - OSS), Data Content Stores (Object Storage Targets - OST), Content Bridges (Metadata Targets - MDT) multi-client operating system kernel drivers (Lustre Clients) that mount the filesystem (i.e. Lustre Clients), and file slicing/striping (i.e. replication and/or RAID) • Actively lead global support team by creating internal & external documentation. • Responsible for training internal and external customers and also creating product knowledgebase articles. • Daily responsibilities include identifying hardware, firmware, client and server code regressions and submitting bug fix & product enhancement escalations to engineering. Methodology includes tracing hardware/software symptoms through source code trees. • Provided direct support to customers via product installation, replacements, upgrades, and system recovery. • Responsible for end-to-end hardware and client software analysis including performance analysis, network switch interoperability, network configuration (VLAN topology), in both 1G & 10G fiber environments. • Responsible for client and system OS optimization, core dump (kernel panic) analysis. • Provided data integrity analysis & filesystem metadata manipulation; including filesystem journal recovery. • Responsible for direct customer recommendations for data dtorage architecture, scalability, backup and recovery, and Video/broadcast end-to-end workflow recommendations. • Provided multi-client (Linux, Mac, Windows) driver level performance and workflow recommendations. • Using BASH, Python & Perl created the MediaGrid “OMG” Cluster administration suite, and all Windows, Linux, MAC client data collection tools. Show less



Azazia Software

• CEO

  • Jan 2010 - Jan 2015

  Las Vegas NV Created Azazia Software LLC to market software products I created as well as develop new business opportunities. Highlights: • Created Data Center Audit. A Web Based PHP Application for Data Center asset management. • Created OnSched. A Web Based PHP Application designed for employee "Shift Rotation "resource management. • Co-Created MyMedSupport Business Model. Created a business plan with colleague for a direct Health Care Cost reduction program that would enable the uninsured… Show more Created Azazia Software LLC to market software products I created as well as develop new business opportunities. Highlights: • Created Data Center Audit. A Web Based PHP Application for Data Center asset management. • Created OnSched. A Web Based PHP Application designed for employee "Shift Rotation "resource management. • Co-Created MyMedSupport Business Model. Created a business plan with colleague for a direct Health Care Cost reduction program that would enable the uninsured to obtain discount health care based on the Medical CPT codes. • Created RhythmFire School of Music Website (http://www.rhythmfireschool.com/) Created websites including web-presence and developed sales and marketing strategy. Sold products directly to a worldwide customer base. Created business plans, met (in person) multiple times with Venture Capital firms in Las Vegas and pitched for 1st round funding. Built a customized product support environment including: Helpdesk management tool (for product bugs/reports/etc), Customer Relationship Management (CRM) and product sales tracking metrics. Show less



EMC

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Sr. Escalation Support Engineer

  • Feb 2011 - Aug 2011

  Greater Seattle Area • Principally responsible for resolving high severity escalations for NAS Data Storage Product at Isilon. Responsible for troubleshooting critical issues, reproducing customer issues using multiple VMWare ESXi systems, and providing root cause analysis or identifying a product enhancement (or defects). • Troubleshooting Isilon custom OS (FreeBSD) kernel core dumps, thread process tracing and file locking issues, Samba(SMB)/CIFS Windows Active Directory to UNIX ACL & LDAP… Show more • Principally responsible for resolving high severity escalations for NAS Data Storage Product at Isilon. Responsible for troubleshooting critical issues, reproducing customer issues using multiple VMWare ESXi systems, and providing root cause analysis or identifying a product enhancement (or defects). • Troubleshooting Isilon custom OS (FreeBSD) kernel core dumps, thread process tracing and file locking issues, Samba(SMB)/CIFS Windows Active Directory to UNIX ACL & LDAP interoperability, journal file system level recovery & modifications, and NFS & TCP/IP protocol related issues via packet captures. Show less



Hitachi Vantara

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Infrastructure Specialist

  • Aug 2007 - Dec 2010

  Las Vegas, Nevada Area • Developed, tested, deployed, and was responsible for maintaining the web based (PHP/MySQL/Oracle) case management, skills routing, and workflow call center CRM solution used by the worldwide technical support center. • Developed, tested, deployed, and was solely responsible for maintaining the customer facing technical support documentation portal, problem ticket escalation, and file upload system used by all of Hitachi internal and external customers. (Still in operation… Show more • Developed, tested, deployed, and was responsible for maintaining the web based (PHP/MySQL/Oracle) case management, skills routing, and workflow call center CRM solution used by the worldwide technical support center. • Developed, tested, deployed, and was solely responsible for maintaining the customer facing technical support documentation portal, problem ticket escalation, and file upload system used by all of Hitachi internal and external customers. (Still in operation today) • Responsible for all data collection utilities (scripts) on all UNIX (AIX, HPUX, Solaris, Linux, MAC OSX, VMware, etc.) and Windows platforms used by all Hitachi field personnel and customers for problem resolution.

• SAN Support Specialist II

  • Aug 2005 - Aug 2007

  Greater San Diego Area • Principally responsible for performing engineering level software escalation support for Hitachi SAN storage products. • Responsibilities include end-to-end (host-to-switch–to-storage) SAN analysis and troubleshooting of enterprise applications written in JAVA, C, PERL, application debugging, application and host error log analysis, interoperability, and identifying product defects. • Responsible for direct customer interaction providing SAN data storage environmental… Show more • Principally responsible for performing engineering level software escalation support for Hitachi SAN storage products. • Responsibilities include end-to-end (host-to-switch–to-storage) SAN analysis and troubleshooting of enterprise applications written in JAVA, C, PERL, application debugging, application and host error log analysis, interoperability, and identifying product defects. • Responsible for direct customer interaction providing SAN data storage environmental recommendations, backup recovery strategies, and recommendations for SAN "Enterprise" data storage management.

• SAN Support Specialist I

  • Aug 2001 - Aug 2005

  Greater San Diego Area • Responsible for supporting the Hitachi Mid-range and Enterprise class Storage Area Network (SAN) hardware products as a member of Global Support and Services (GSS). • Responsible for customer remote-support, and data/log analysis including network switch, and end-to-end analysis.



KapAlon Technologies Corporation

• United States
• Information Technology & Services

• Contract Manager

  • Jan 2001 - Aug 2001

  Mountain View, CA • Responsible for ensuring smooth technical transition from previous vendor (Lucent) to KapAlon. • Responsibilities also included interviewing, hiring and building 3-man on-site support team for contract service delivery and support. • Responsible for ensuring SLA agreements, vendor screening for best-of-breed solutions, and documenting procedures. • Responsible for growing new business opportunities in the greater Silicon Valley area. • Experience with drafting Request for… Show more • Responsible for ensuring smooth technical transition from previous vendor (Lucent) to KapAlon. • Responsibilities also included interviewing, hiring and building 3-man on-site support team for contract service delivery and support. • Responsible for ensuring SLA agreements, vendor screening for best-of-breed solutions, and documenting procedures. • Responsible for growing new business opportunities in the greater Silicon Valley area. • Experience with drafting Request for Information (RFI) work agreements, and soliciting new business. Show less



Lucent Technologies

• United States
• Telecommunications
• 200 - 300 Employee

• Network Engineer

  • Jul 2000 - Jan 2001

  Mountain View • Lead Sr. UNIX System Administrator on a 3-member team responsible for maintaining Solaris server cluster for mission critical servers, outlining architecture solutions and disaster recovery processes. • Responsible for conducting regular meetings with business unit leaders for architectural overview, status, and projections for future environmental growth and stability.



Collective Technologies

• United States
• IT Services and IT Consulting

• Systems Administrator

  • Mar 1999 - Apr 2000

  Greater Seattle Area • Aventail (Seattle,WA): Responsible for working with the development team on daily Solaris administration issues. • AT&T Wireless (Redmond,WA): Documented a 100-page security audit of the Lucent cellular communications switch including all terminal server access, network access, user accounts, and backup and recovery procedures. • Paramount Studios (Hollywood,CA): Responsible for administering AIX production NetCommerce web servers. • Fairchild Semi-Conductors… Show more • Aventail (Seattle,WA): Responsible for working with the development team on daily Solaris administration issues. • AT&T Wireless (Redmond,WA): Documented a 100-page security audit of the Lucent cellular communications switch including all terminal server access, network access, user accounts, and backup and recovery procedures. • Paramount Studios (Hollywood,CA): Responsible for administering AIX production NetCommerce web servers. • Fairchild Semi-Conductors (Portland,ME): Administered HP K/V Class servers, EMC Symmetrix, and a SunOS E4500 Lotus Notes cluster. • RedHat (Seattle Home Office): Global support team member responsible for remote 24/7 technical support for Red Hat Linux for an international customer base. Show less



Entex Technologies Inc.

• United States
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Systems Administrator

  • Feb 1996 - Sep 1996

  Irwindale, CA • Implemented OS/2 server rollout to 16,000+ branch environment. Provided OS/2 server administration and Cisco router support. Monitored network connections with AIX network monitoring stations. Wrote REXX tools to generate server reports and statistics. Wrote server platform build procedures, and supported Windows NT integration.



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• System Administrator

  • Feb 1995 - Mar 1996

  Austin, Texas Area • Administered NT, OS/2, and Novell client/server environment. Installed and configured Lotus Notes servers/clients, and developed forms & databases. Installed network cabling and network equipment, administered OS/2 servers, and developed hardware/software build procedures.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Helpdesk Analyst

  • Feb 1994 - Mar 1995

  Austin, Texas Area • Administered NT, OS/2, and Novell client/server environment. Installed and configured Lotus Notes servers/clients, and developed forms & databases. Installed network cabling and network equipment, administered OS/2 servers, and developed hardware/software build procedures.



ROCKWELL INTERNATIONAL

• United States
• 1 - 100 Employee

• Intern

  • Jun 1993 - Sep 1993

  Downey, CA • Provided in-house application and system support for Windows NT/Novell/Macintosh internal network.



Viking Electronics, Inc.

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• CAD Designer /Intern

  • Feb 1993 - Jun 1993

  Northridge, CA • Designed telephone, network, and electronic connectors using CAD-Key. Transposed senior designer's drawings into the CAD system, and outside customer drawings.