Experience

Boulevard Animal Hospital

• United States
• Veterinary
• 1 - 100 Employee

• Receptionist

  • Aug 2019 - Present



Visiting Angels In-Home Care

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Personal Caregiver

  • Dec 2018 - Aug 2019



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Contract Administrator/Custom Support Agreement Specialist/Installed Base Sales Rep (2011 – 2017)

  • Aug 2011 - Nov 2017

  Provided customer service and account management for several large Distributor accounts. Compiled information and completed multiple exception reports on a weekly and monthly basis. Coordinate efforts with back office, amendment, Purchase Order, and renewal processing teams to ensure customer requests are completed on time. Partnered with Sales Representatives to resolve issues for Synnex and their customers. • Facilitated monthly Key renewal planning calls to help channel partners and resellers manage upcoming large renewal environments. • Supported and mentored new hires, reviewing processes and ensuring consistency of service in accordance with corporate standards. • Managed high-volume requests from representatives and distributors including orders and contract changes, effectively adapting to changing needs and volume. Contact Center Specialist (2016 – 2017) In addition to account management activities, assumed responsibility for responding to customer inquiries regarding billing and invoicing questions, retrieval of quotes and contracts, changes to legal documents, and cancellations and extensions. Facilitated resolution to customer complaints on site or via engagement of third party advocates. Educated customers regarding purchase of extended warranties and maintained required extensive education in internal Fixed Support Services (FSS) processes. • Drive and generate new revenue for the company through the creation of new business leads. Show less



Spherion

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Contract Administrator

  • Oct 2005 - Jul 2011

  Spherion at Hewlett-Packard, Roseville, CA 2005 - 2011 Renewal Analyst/ PO Processor (2009 – 2011) Completed accurate renewals on time each month and partnered with peers to ensure entire team’s renewals were completed on time. Tracked monthly purchase order volume for management. Served as the Purchase Order (PO) focal point, working with the Order Booking team to ensure prioritization of POs. • Successfully completed all renewal quotes for the channel team, processing 10-15 account loads each month. Contract Administrator (2006 – 2008) Provided customer service and support for several key channel accounts. Managed multiple exception reports on a weekly and monthly basis. Partnered with Collections to reconcile invoice issues and discrepancies. Account Support Assistant (2005 – 2006) Assisted Contract Administrators with Channel renewals. Processed simple in house amendments and POs and completed SCA transactions for CA. Served as mentor for newly hired ASAs. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Department Manager

  • Jul 1993 - Mar 2005