Experience

Workato

• United States
• Software Development
• 700 & Above Employee

• Solution Consultant (Post Sales), Associate

  • Nov 2021 - Present

  -Provide expert technical advice, proficient troubleshooting, and comprehensive analysis, while effectively communicating complex concepts to non-technical stakeholders. -Facilitate client meetings to accurately capture requirements and spearhead the solution design process, ensuring alignment with client expectations. -Collaborate with customers in developing and enhancing Workato connector capabilities through HTTP, optimizing their value and functionality. -Swiftly identify, troubleshoot, and resolve customer issues within SMB environments, maintaining strong client relationships and ensuring customer satisfaction. -Actively engage with multiple teams, including Sales, Business Development, Product, Engineering, and Customer Success, to drive product innovation and expedite the realization of the product's vision and global business success. -Serve as a key contributor in supporting the Korea market, offering dedicated pre and post-sales assistance to ensure a seamless customer experience. Show less



TDCX

• Singapore
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Business Analyst

  • Mar 2021 - Nov 2021

  - Analyze large raw datasets and obtain KPI metrics as well as business insights. - Provide solid analytical support for client negotiations including root cause analysis, distribution analysis (baselining), quartile analysis, capacity analysis, impact analysis, etc. - Design a Tableau dashboard to translate data into visuals for stakeholders at different levels (management, OA, and team leads) to better understand the business insights. - Developing a forecast of business volume and billing assumptions is one way to balance capacity and billing - Provide client insights in a nice, professional manner by using story-telling to convey data and analysis via PowerPoint and Tableau. - Prepare daily, weekly, monthly, and quarterly reports as well as monthly incentive reports. Show less



Shopee

• Singapore
• Technology, Information and Internet
• 700 & Above Employee

• Regional Operations- Data Analytics Intern

  • Sep 2020 - Dec 2020

  -Analyzing and monitoring operational KPIs across the region -Conducting root cause analysis when operational performance fluctuates. Build up the knowledge base, i.e. the correlation between root cause and KPI fluctuation -Understanding the current systems’ capabilities and limitations, continuous improvement for systems and processes -Created dashboard for net promote score using Tableau -Analyzing and monitoring operational KPIs across the region -Conducting root cause analysis when operational performance fluctuates. Build up the knowledge base, i.e. the correlation between root cause and KPI fluctuation -Understanding the current systems’ capabilities and limitations, continuous improvement for systems and processes -Created dashboard for net promote score using Tableau



PSA International

• Singapore
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Information System (RPA) Intern

  • May 2019 - Aug 2019

  -Learn and understand the business process, document the business process -Use RPA software (UIpath) to develop and automate the business process. -Enhance Excel Spreadsheets -Review interns' Code -Learn and understand the business process, document the business process -Use RPA software (UIpath) to develop and automate the business process. -Enhance Excel Spreadsheets -Review interns' Code



Guidepoint

• United States
• Information Services
• 700 & Above Employee

• Guidepoint Research Analyst Intern

  • Feb 2019 - Mar 2019

  - Researched, know, and recruited appropriate expert/professional advisors for client's requests in Asia focused. - Maintained and updated profiles of clients and advisors on company's details - Researched, know, and recruited appropriate expert/professional advisors for client's requests in Asia focused. - Maintained and updated profiles of clients and advisors on company's details



Singapore Management University

• Singapore
• Higher Education
• 700 & Above Employee

• Vice President

  • Sep 2017 - Sep 2018

  -Managed and oversaw the overall flow of the works of executive committee to ensure smooth collaborations among different functions such as marketing, events, welfare and budgeting. Strategized and planned for new initiatives to foster organisation's growth -Managed and oversaw the overall flow of the works of executive committee to ensure smooth collaborations among different functions such as marketing, events, welfare and budgeting. Strategized and planned for new initiatives to foster organisation's growth



Singapore Polytechnic

• Singapore
• Higher Education
• 700 & Above Employee

• Part-time associate

  • Oct 2016 - Dec 2016

  -Part-time associate under Dr. Erwin Wouterson (Materials Specialist) and looked at ways to improve the application of solar panels onto composite substrates. Subsequently, I was trained in composite laminate manufacturing and various material characterization techniques that helped me understand in detail what was happening at the material level of solar panels. -Part-time associate under Dr. Erwin Wouterson (Materials Specialist) and looked at ways to improve the application of solar panels onto composite substrates. Subsequently, I was trained in composite laminate manufacturing and various material characterization techniques that helped me understand in detail what was happening at the material level of solar panels.



International Students' Club

• Singapore Polytechnic

• Vice President

  • Apr 2015 - Apr 2016

  -Singapore Polytechnic International Students’ Club (SPISC) is a club which guides, bonds and unites international students from all walks of life and also local students in SP. -Singapore Polytechnic International Students’ Club (SPISC) is a club which guides, bonds and unites international students from all walks of life and also local students in SP.



Singapore Polytechnic

• Singapore
• Higher Education
• 700 & Above Employee

• Team Leader for World Solar Challenge Project

  • Apr 2015 - Mar 2016

  -Student leader for the application and testing of the solar panels for the Sunspec4 Solar Car for the BridgeStone World Solar Challenge 2015 -Student leader for the application and testing of the solar panels for the Sunspec4 Solar Car for the BridgeStone World Solar Challenge 2015



Singapore Polytechnic

• Singapore
• Higher Education
• 700 & Above Employee

• Project Assistant

  • Jun 2014 - Aug 2014

  -Task was to collect and analyse the data to enhance the performance of blade rotation of 3D printed wind turbines while they are exposed to the light -Task was to collect and analyse the data to enhance the performance of blade rotation of 3D printed wind turbines while they are exposed to the light