Experience

Newchip Accelerator

• United States
• Venture Capital and Private Equity Principals
• 100 - 200 Employee

• Mentor

  • Jun 2022 - Present

  Providing mentorship and advisory consultation to entrepreneurs and founders leveraging over 30 years of experience in high-tech sales, consulting, and client success operations. Providing mentorship and advisory consultation to entrepreneurs and founders leveraging over 30 years of experience in high-tech sales, consulting, and client success operations.



Pegasystems

• United States
• Software Development
• 700 & Above Employee

• Vice President, Pega Consulting and Client Success Strategy and Operations

  • May 2012 - Oct 2021

  - Oversaw systems and business processes to support $225+M global consulting and subscription renewal business - Led a multi-national team of people in Tokyo; Sydney; Reading, UK; India, and throughout the US to design and implement initiatives that drive operational improvements and strategic positioning - Served as a strategic business partner to SVP/VP-level leaders for sales, consulting, client success, and GTM operations - Executed KPI reporting and analysis for consulting and client success performance indicators to provide actionable insights for Senior and Functional leaders - Developed and implement variable compensation programs that align incentives with business goals - Drove quarterly and annual strategic planning, alignment, and execution across regions - Oversaw the marketing and positioning of Global Consulting both internally and externally - Drove internal training and enablement across all roles and levels within 1200+ Consulting and Client Success organization - Oversaw program office to drive strategic initiative execution using key change management principles - Oversaw internal application development using Pega and third-party technology for business systems supporting the consulting and client success teams - Executed roadmap to update and implement systems and business processes for Client Success to support Pega’s transition to a reoccurring subscription revenue model. Show less



Endeca

• United States
• Software Development
• 1 - 100 Employee

• Vice President, Worldwide Business Operations

  • Oct 2008 - May 2012

  - Supported sales in executing capacity planning, performance, and sales enablement initiatives, including leading quarterly business review, field resource restructuring/realignment efforts, and ongoing SFDC improvements to implement sales tools to enhance sales process execution, tracking, and analysis - Supported sales executives within each line of business on annual strategic and operational planning activities to align capacity planning, strategy, and incentive structures with organization objectives - Led the re-alignment of global field and field support compensation plans for ~300 employees in 45 roles across three lines of business and seven countries, standardizing worldwide policies to address territory and account management, cross-LOB selling, compensation splits, mid-year starts, and currency conversion - Led all business processes and systems functions to support field forecasting and pipeline management, including the design and implementation of reporting tools and dashboards, including a custom SFDC application that improved pipeline accuracy - Implemented business process, system enhancements, and compensation incentives to ensure closed-loop tracking and reporting of pipeline from lead creation to opportunity disposition - Administered systems and processes to support Endeca field teams, including CRM, PSA, variable compensation systems and training, and an online library of training tools - Implemented worldwide business process for Endeca Strategic Alliance organization, aligning partner activities (SI, Reseller, OEM) to the field organizations Show less



IONA Technologies

• Software Development
• 1 - 100 Employee

• Director Business Operations, Worldwide

  • Jun 2003 - Oct 2008

  - Led functional due diligence and integration for M&A projects including the purchase of LogicBlaze, NetFish, Watershed technology companies; served as the operational lead on Progress acquisition of IONA Technologies in June 2008- Created integration plans for compensation, sales, and service operations, products, order fulfillment, and shipping- Led and facilitated the creation of annual worldwide sales strategic and operational plans, including annual sales and consultant variable compensation plans that aligned incentives and behaviors with strategic objectives- Oversaw all operational systems, processes, and resources, including P&L management and oversight of $85M revenue plan and $25M expense budget; creation of Business Operations Organization and reorganization of corporate product and pricing initiatives; oversaw worldwide revenue forecasting as well as corporate order processing and shipping processes and systems Show less

• Director Field Operations, Americas

  • Jun 2001 - Jun 2003

• Director Professional Services Operations, Worldwide

  • Nov 2000 - Jun 2001

• Acting Vice President Professional Services, Worldwide

  • Dec 1999 - Nov 2000

• Director Professional Services, Americas

  • Dec 1998 - Dec 1999



Vality Technology

• Senior Project Manager

  • Nov 1997 - Dec 1998



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Operations/Business Leader, Project Manager, Systems Engineer

  • Jul 1990 - Nov 1997



Grumman Data Systems

• Defense & Space
• 1 - 100 Employee

• Business/Market Analyst

  • Jun 1988 - Jun 1990