School Business Coordinator

• Feb 2023 - Present

Community Outreach Manager & Book Club Creator & Manager

• Jul 2022 - Feb 2023

• Handling public relations, such as developing strategic relationships, attending tradeshows, and conducting informational presentations at universities, clubs, and civic groups.• Planning, developing, and recommending new or revised programs, goals and objectives.• Develops and schedules program work plans, oversees daily operations and coordinates program activities.• Planning, managing, and leading book club meetings• Organizing outreach events, including sales, marketing, and planning, to promote the services of the organization and receive donations.• Collecting and analyzing data on local demographics, developing results, and presenting the conclusions to the relevant departments.• Advertising for, screening, and recruiting volunteers, providing them with training and support, tracking their performance, and keeping records of their activities.• Creating activities to supplement and support staff needs.• Verifying the volunteers' availability, receiving their feedback, recognizing their efforts, and answering their questions.• Performing administrative duties, such as overseeing mailings, organizing travel, monitoring budget information, and reporting on financial issues. Show less

Community Outreach Coordinator & Book Club Manager

• Feb 2022 - Jul 2022

• Write strategic copy for weekly all book-club member emails • Manage subscriptions and book club questions• Develop content and discussion points for in-person and virtual book club meetings • Determine schedule for book club meetings • Lead book club meetings • Communicate with the employer about the status of projects and assignments. • Communicate with the employer about any questions or concerns. • Utilize time management skills to efficiently complete assigned tasks• Continue developing new programming and ideas• Creating activities to supplement and support staff needs.• Verifying the volunteers' availability, receiving their feedback, recognizing their efforts, and answering their questions.• Performing administrative duties, such as overseeing mailings, organizing travel, monitoring budget information, and reporting on financial issues. Show less

Retail Associate, Barista, & Social Media Team Member

• Jun 2021 - Feb 2022

I worked part-time in the store by running the day-to-day retail needs while also being a member of the social media team as Tik Tok Content Creator.Additionally, I worked the espresso counter making drinks and serving customers. • Prepare and serve coffee and tea drinks that meet quality standards• Properly handle and maintain all equipment• Respond to orders, questions, concerns, and complaints in a polite and efficient manner• Accurately handle cash and credit card payments, following appropriate cash-handling procedures• Serve customers quickly and efficiently• Demonstrate a thorough understanding of all the menu offerings• Observe relevant health and safety standards Show less

Acquisition Specialist

• Oct 2020 - Jan 2021

• Consistently achieved and exceeded assigned sales targets• Developed innovative proposals and delivering strategic sales presentations• Set and monitored personal sales targets• Identified potential customers and set approach strategies• Developed strong and long-term client relationships• Acted as the liaison between clients and internal communications• Negotiated sales and close agreements with clients• Supported other sales teams and clients with new features, product launches, and sales/communications training• Managed 300-500 business accounts; develop positive working relationships with all customer touchpoints• Consistently improved on client retention, renewals, upsells, and client satisfaction• Worked closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign• Worked on billing set up and invoicing• Managed customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues• Focused on ensuring we maintain superior customer service levels, operational excellence and strategic insight Show less

Indeed Hire Account Executive

• Nov 2019 - Oct 2020

Indeed Hire is one of Indeed’s fastest-growing new products which provides employers with a cost-effective alternative to traditional staffing agencies. • Consistently achieved and exceeded assigned sales targets• Developed innovative proposals and delivering strategic sales presentations• Set and monitored personal sales targets• Identified potential customers and set approach strategies• Developed strong and long-term client relationships• Acted as the liaison between clients, account representatives, and Indeed Hiring Team• Resolved issues and handled complaints quickly and effectively• Negotiated contracts and close agreements with clients• Supported other sales teams and clients with new features, product launches, and sales/communications trainings• Worked on feedback and suggested ways to increase customer engagement• Managed multiple accounts; develop positive working relationships with all customer touch points• Consistently improved on client retention, renewals, upsells and client satisfaction• Worked closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign• Worked on billing set up and invoicing• Managed customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues• Focused on ensuring we maintain superior customer service levels, operational excellence and strategic insight Show less

Feedback Success Manager

• Oct 2018 - Nov 2019

Walks is a leader in the tours and activities industry, offering unique and memorable travel experiences in Italy, New York City, Paris, London, Barcelona, San Francisco, and Madrid. Walks and its tours have been written about in publications such as the New York Times, USA Today, The Telegraph, Huffington Post, American Way, Skift and in guidebooks like Fodors, Frommers, Rick Steves'​ and DK Eyewitness.As Feedback Team Leader, I have been responsible for...• Established clear retention goals and process milestones for the client and employees to work toward• Created ways to promote the value of the product and upsell services and products with brand image and promoting value through customer experience• Assisted in creating training courses and educational materials for other members of the department• Reviewed customer complaints and concerns to improve all aspects of the customer experience with the company• Promoted an energetic fan base for products and locate brand ambassadors to share the product's benefit and value• Maintained a detailed understanding of products and services• Trained agents to assist customers with questions and suggest the best products for their needs• Optimized existing processes within the company and actively enhance all Guest Success initiatives• Coordinated product tests with the development team to test web, apps, and new products• Communicated test results with Project Managers • Creation and presentation of training and demonstration material • Co-creator and copywriter of company "voice" and marketing presence on various platforms Show less

Guest Experience Specialist

• Apr 2018 - Oct 2018

- Designed and implemented new communication tactics for a better flow of information for customers- Identifying communication and organizational roadblocks- Redesign and integration of an improved Feedback Department- Organize and lead various presentations- Instilled and practiced accurate communication and team dynamic- Demonstrate accurate understanding of the product- Successful communication with guests via email and phone- Managed hundreds of guest correspondences a day Show less

Non-Profit Associate - Member Outreach Organizer and Event Planner

• May 2017 - Aug 2017

• Recruited and interviewed volunteers. • Prepared daily and weekly volunteer schedules. • Implemented appropriate volunteer standards. • Trained volunteers and provided access to necessary resources. • Clearly identified the roles of each volunteer and answered questions. • Prepared required paperwork for the procurement of supplies. • Maintained a database of volunteers and assigned activities. • Developed strategies to attract and retain volunteer staff. • Prepared training materials for new volunteers. • Prepared a budget for community activities. • Supervised volunteer staff activities. • Assessed volunteer skills to match each volunteer with the right duties. • Prepared updated files on each volunteer including contact info and availability. • Developed fundraising strategies and events. • Directed and participated in various organization and member and volunteer outreach programs. • Conducted member meetings for identifying and resolving community problems. • Provided assistance to staff with in-person and telephone queries as required. • Designed and proposed various outreach and engagement strategies. • Oversaw accurate entry of member information into various company databases. • Assisted with reception services by greeting members and answering queries as needed. • Planned events with attention to financial and time constraints • Book venues and schedule speakers • Researched vendors (catering, decorators, musicians, etc.) and choose the best combination of quality and cost • Helped negotiate with vendors to achieve the most favorable terms • Coordinate and train volunteers • Assisted with management of all event operations (preparing venue, invitations etc.) • Do final checks at the day of the event (e.g. tables, technology) to ensure everything meets standards • Oversee event happenings and act quickly to resolve problems • Evaluate event’s success and help to create better experiences for future events Show less

Beach Museum of Art Administrative Assistant/Lobby Host

• Aug 2015 - May 2016

• Assisted with planning and execution galas and events • Liaison officer for interdepartmental communication to develop events and galas at the museum • Provided overall pleasant atmosphere for a museum experience • Managed and organized packages and sensitive material • Gave knowledgeable information regarding art pieces and museum organization • Answer and direct phone calls • Organize and schedule meetings and appointments • Produce and distribute correspondence memos, letters, faxes and forms • Assist in the preparation of regularly scheduled reports • Develop and maintain a filing system • Order office supplies • Submit and reconcile expense reports • Provide general support to visitors • Provide information by answering questions and requests • Research and creates presentations • Generate reports • Handle multiple projects • Prepare and monitor invoices • Develop administrative staff by providing information, educational opportunities and experiential growth opportunities • Contribute to team effort by accomplishing related results as needed • Write letters and emails on behalf of other office staff • Book conference calls, rooms, taxis, couriers, hotels etc. • Handle sensitive information in a confidential manner • Take accurate minutes of meetings • Coordinate office procedures • Reply to email, telephone or face to face enquiries • Develop and update administrative systems to make them more efficient • Resolve administrative problems • Receive, sort and distribute the mail • Manage staff appointments • Oversee and supervise the work of junior staff • Maintain up-to-date employee holiday records • Coordinate repairs to office equipment • Greet and assist visitors to the office • Photocopy and print out documents on behalf of other colleagues Show less