Operations Coordinator

• Mar 2022 - Present

Program Coordinator (Afterschool CASA Specialist)

• Aug 2019 - Mar 2022

Oversee daily operations of four school-based afterschool programs; Assisted in the development of new documentation for tracking medications to simplify the intake process for site-based staff; Created staff training program for new attendance tracking software; Worked with a team to create new onboarding procedures for employees in state licensed programs to promote more consistency across the department; Consistently provide exceptional customer service through open communication with partner organizations and parents to resolve complaints or service issues; Led a three-person team in coordinating a two-day training for 225 part-time staff; Ensure programs operate within planned budgets and ensure compliance with contracted vendor purchases; Lead and supervise site staff, including recruiting, training, assessing, and coaching on best practices; Opened two site-based programs during COVID-19 closures, ensuring safe childcare options were available for those in need Show less

Recreation Coordinator

• Feb 2018 - Jul 2019

Utilized focus groups and community input to create and implement an adult basketball league with 60 participants; Identified needs and feasibility of current and future programs; Provided effective customer service, reconciled program and patron complaints; Managed instructor and referee contracts and payments; Helped with event design and implementation for Goochland County; Assisted in planning and designing the first dog park in Goochland County; Prepared and administered individual program budgets; monitored expenditures, revenue, and payroll; Supervised planning, promotion, staffing, implementation, and evaluation of a variety of recreation, sports, leisure-time, and community events; Created and shared monthly Employee Wellness Newsletter to county staff Show less

Timer

• Jan 2017 - Dec 2017

Worked as on-site race contact; setting up and taking down timing equipment before and after races; Assisted in planning and operations for road running events; Served as on-site customer service representative for internal and contracted events; Processed registration changes and ensured accurate timing results Worked as on-site race contact; setting up and taking down timing equipment before and after races; Assisted in planning and operations for road running events; Served as on-site customer service representative for internal and contracted events; Processed registration changes and ensured accurate timing results

University Coordinator - Graduate Assistant

• Jul 2016 - Dec 2017

Oversaw the daily operations of five school-based after school sports programs focused on leadership and empowerment of girls in grades 3-5; Designed and implemented recruitment strategies to increase number of participants; Recruited, supervised, and trained volunteer coaches in best practices and activities relating to programming; Ensured facility space was reserved for programming; Opened a new school-based program to provide opportunities for 30 additional participants; Worked with partner organizations to build rapport and foundations for securing funding Show less

Graduate Summer Intern BPRCA

• May 2017 - Sep 2017

Worked as on-site race contact; setting up and taking down timing equipment before and after races; Assisted in planning and operations for road running events; Served as on-site customer service representative for internal and contracted events; Processed registration changes and ensured accurate timing results Worked as on-site race contact; setting up and taking down timing equipment before and after races; Assisted in planning and operations for road running events; Served as on-site customer service representative for internal and contracted events; Processed registration changes and ensured accurate timing results

Certified Personal Trainer

• Jun 2015 - Sep 2016

Summer Camp Supervisor

• May 2015 - Aug 2015

Supervised, organized, and managed age-appropriate recreational activities including kayaking, rock-climbing, and hiking; Adhered to all safety guidelines and ensured staff maintained CPR and First Aid certifications; Completed all administrative documentation and paperwork Supervised, organized, and managed age-appropriate recreational activities including kayaking, rock-climbing, and hiking; Adhered to all safety guidelines and ensured staff maintained CPR and First Aid certifications; Completed all administrative documentation and paperwork

Recreation Instructor

• Oct 2012 - May 2015

Supervised the safety of children ages 5-12; Created, developed, and implemented age-appropriate activities for children; Assisted in opening and closing the recreation center; Monitored foot traffic through facility to ensure safety of members and guests; Utilized relationships and customer-service skills to plan and host a one-day event to celebrate the grand opening of the local dog park Supervised the safety of children ages 5-12; Created, developed, and implemented age-appropriate activities for children; Assisted in opening and closing the recreation center; Monitored foot traffic through facility to ensure safety of members and guests; Utilized relationships and customer-service skills to plan and host a one-day event to celebrate the grand opening of the local dog park

Sports Management Intern

• May 2014 - Aug 2014

Timing Staff Member

• Jun 2012 - Aug 2013

Responsible for aiding athletes in timing chip registration and pick up in the days before the race, making sure the timing boxes were placed in the correct spots throughout the various courses the morning of the race, and taking them down as athletes finished each section of the race. Traveled with the organization to races in Maine, Connecticut, and Virginia. Responsible for aiding athletes in timing chip registration and pick up in the days before the race, making sure the timing boxes were placed in the correct spots throughout the various courses the morning of the race, and taking them down as athletes finished each section of the race. Traveled with the organization to races in Maine, Connecticut, and Virginia.