Program Lead

• May 2022 - Present

Consultant Collections

• Dec 2021 - Apr 2022

Temporary role after 4 months of travelling. Temporary role after 4 months of travelling.

Manager Debt Counselling - Operations

• Nov 2018 - Jun 2021

Responsible for:- 17 employees onshore (NL) and 6 employees offshore (India)- 46 processes related to sustainable debt recovery for our clients (for example; analyzing debt write off proposals)Main focus: Coaching | Change management | Digitization | Optimization | Business & IT alignment | Innovation | Operational KPI's

Innovation Consultant - Innovation & Data Office

• Oct 2016 - Nov 2018

Responsible for: - Experiments by Design Thinking methods in close collaboration with data scientists/ analysts - Large strategy and transition projects - Communication within OperationsMain focus: Innovation | Customer journeys | Implementation | Strategy | Communication | Process optimization

Strategy & Management Consultant - Operations

• Mar 2016 - Oct 2016

Supporting the management team of Operations on an array of strategic topics.

Management Trainee

• Mar 2015 - Mar 2016

Rotation 4: Operations Hong Kong | The implementation of a new invoice financing system Rotation 3: Sales Team ABN AMRO LEASE | Delivery annual plan Transport & Logistics for CEO Lease, company visits and credit proposals Rotation 2: Strategy and Management Advisory | Reducing internal calls between Retail Banking & Operations | Management advice: How to say goodbye to employees in the best possible way (in- and outside view) Rotation 1: Process Management Operations | Designing a process/methodology for 10 departments to implement structural improvements based on complaints and inquiries Show less

Human Resources Intern - RBC Singapore

• Feb 2013 - May 2013

Royal Bank of Canada, Wealth Management, Emerging Markets. Singapore Royal Bank of Canada, Wealth Management, Emerging Markets. Singapore

Vice-president Integrand Amsterdam

• Feb 2012 - Feb 2013

Integrand is the largest non-profit student organisation in the Netherlands involved in offering internships to dutch students. Integrand is the largest non-profit student organisation in the Netherlands involved in offering internships to dutch students.

Volunteerwork in Thailand

• May 2009 - Jun 2009

Volunteerwork in India

• Nov 2008 - Jan 2009

Teaching English to children from poor fisherman-families (aged 2 - 14). Teaching English to children from poor fisherman-families (aged 2 - 14).