Experience

iPloy Staffing Solutions

• Philippines
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Service Representative/ 60 MC Refresh

  • Nov 2022 - Present



Ramsy Tariao Photography

• Philippines

• Wedding & Events Photographer

  • May 2018 - Present

  Creative, with a good eye for a picture Have excellent technical and photographic skills Have good communication and people skills Have good IT skills, especially with computer programs such as Photoshop, Lightroom and Premiere pro. Be commercially aware and good at marketing themselves. Creative, with a good eye for a picture Have excellent technical and photographic skills Have good communication and people skills Have good IT skills, especially with computer programs such as Photoshop, Lightroom and Premiere pro. Be commercially aware and good at marketing themselves.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Agent

  • Mar 2022 - Aug 2022



Live2Sell, Inc.

• Philippines
• Outsourcing/Offshoring
• 300 - 400 Employee

• Telesales Executive

  • Oct 2017 - Dec 2021



Continental Aero Flying School

• Philippines
• Aviation & Aerospace
• 1 - 100 Employee

• IT Technical Staff

  • May 2017 - Sep 2017

  Duties and Responsibilities: Installing and configuring computer hardware, software, systems, networks, printers and scanners. Monitoring and maintaining computer systems and networks. Duties and Responsibilities: Installing and configuring computer hardware, software, systems, networks, printers and scanners. Monitoring and maintaining computer systems and networks.



Reders Bookkeeping Services

• Philippines

• Desktop Support Engineer/ Liaison Officer

  • Oct 2016 - Apr 2017

  Duties and Responsibilities: • Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. • Manage service request, software installation, new computer setups, upgrades, etc. • Maintain ownership of users issue and service ensuring that they receive resolution within reasonable time frame. (Responsible to all hardware and application support, queries, issues and problems and take ownership in the monitoring, operating, managing, in the completion and delivery of issue resolution (and take ownership in the completion of delivery and issue resolution). • Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment. • Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels • Educate end users on basic software, hardware and peripheral device operation • Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines • Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures • Ability to work independently and in a team environment. • Perform technical troubleshooting/ isolation to incidents. • Knowledge in Desktop/ Laptop installation, configuration and troubleshooting concerning OS, anti-virus programs, internet browser, emails, printer repair etc. • Providing onsite support and assist end-user in resolving the problem by guiding end-users on possible solutions.