Experience

Swoop, Inc.

• United States
• Ground Passenger Transportation
• 1 - 100 Employee

• Customer Success / Techincal Support

  • Sep 2022 - Present



KAJOK

• Pasay, National Capital Region, Philippines

• I.T. Support

  • Sep 2020 - Sep 2022



CashManager by Accomplish

• New Zealand
• Software Development
• 1 - 100 Employee

• Technical Support Specialist

  • Mar 2022 - May 2022



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Service Desk Specialist

  • Nov 2021 - Feb 2022



RFKLTRCI

• Makati, National Capital Region, Philippines

• I.T. Administrator

  • Sep 2017 - Sep 2020



Bizmates Philippines, Inc

• Philippines
• E-learning
• 300 - 400 Employee

• Business English Teacher

  • Mar 2017 - Sep 2017



51Talk

• China
• E-Learning Providers
• 700 & Above Employee

• Senior Teacher B

  • Sep 2014 - Sep 2017

• HBT Mentor

  • Feb 2016 - Sep 2016



Times-Core SLC

• Subic Bay, Freeport Zone

• English Second Language Specialist

  • Nov 2013 - Sep 2014



TPG Telecom

• Australia
• Telecommunications
• 700 & Above Employee

• Technical Support Specialist

  • Nov 2012 - Sep 2013



Stefanini Group

• IT Services and IT Consulting
• 100 - 200 Employee

• Help Desk Technician

  • Jan 2012 - Sep 2012



PTT Group

• Thailand
• Oil and Gas
• 700 & Above Employee

• MIS Staff

  • Apr 2010 - Aug 2011



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Representative

  • Sep 2007 - Jan 2010

  - Managing the daily tasks and work of the BPO call center. - Communicating effectively with supervisors, team leaders, people in charge to collect information and to settle the required important complicated issues. - Ensures ADSL connection is up and running 24/7 for business establishments and provide prompt resolutions - Takes Trouble Tickets and work on the problem by providing the user a call back, email, or through chat about their problems - Managing the daily tasks and work of the BPO call center. - Communicating effectively with supervisors, team leaders, people in charge to collect information and to settle the required important complicated issues. - Ensures ADSL connection is up and running 24/7 for business establishments and provide prompt resolutions - Takes Trouble Tickets and work on the problem by providing the user a call back, email, or through chat about their problems



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Representative

  • Aug 2004 - Jun 2007