Experience

NinjaOne

• United States
• Software Development
• 700 & Above Employee

• Support Engineer

  • Jan 2023 - Present



Conduent

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Representative

  • Nov 2018 - Jul 2022

  - Providing first level resolutions via chat/email depending on the contact method preferred by the customer. - Researching, diagnosing, troubleshooting and identifying solutions to resolve software/hardware issues. - Guiding users through step-by-step solutions following Research and Engineer provided technical troubleshooting procedures. - Documenting technical knowledge in the form of notes and manuals. - Instilled calm in customers, managing escalation and transfers with utmost profesionalism. - Improved job knowledge with continuous training and expert use of available knowledge bases. - Protected confidentiality of both the customer and business information with consistent use of established security protocols Show less



Smart Communications, Inc.

• Philippines
• Telecommunications
• 700 & Above Employee

• Software QA Engineer

  • Aug 2017 - Dec 2017

  - Performed manual test execution - Reported and tracked bugs using JIRA - Collaborated with the development team to help deliver high-quality application - Handled projects by providing test scripts to endorse for testing up to deployment of the project. - Performed manual test execution - Reported and tracked bugs using JIRA - Collaborated with the development team to help deliver high-quality application - Handled projects by providing test scripts to endorse for testing up to deployment of the project.