Saif Sulaiman
Client Success Manager - SaaS at Thryv Australia- Claim this Profile
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English Native or bilingual proficiency
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Arabic Native or bilingual proficiency
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Bio
Saul Kwintner
Saif worked for Aurec for nearly two years. His work ethic, dedication and customer focus was second to none. He was a pleasure to work with and always acted with integrity, promoting the business with real pride and dedication. Saif will be a great addition to any work environment or team that he becomes a part of.
Anil Garyali
This letter is my personal recommendation for Saif. I found him to be consistently pleasant, tackling all assignments with dedication and a smile. Besides being a joy to work with, Saif is a take-charge person who is able to present creative ideas and communicate the benefits. Saif has successfully developed several sales plans for our company that have resulted in increased revenue. The new revenue was a direct result of the plans implemented by Saif. Though he was an asset to our sales efforts, Saif was also extraordinarily helpful in other areas of the company. Saif assumed a leadership role in sales meetings, inspiring and motivating other employees. I highly recommend Saif for employment. He is a team player and would make a great asset to any organization.
Saul Kwintner
Saif worked for Aurec for nearly two years. His work ethic, dedication and customer focus was second to none. He was a pleasure to work with and always acted with integrity, promoting the business with real pride and dedication. Saif will be a great addition to any work environment or team that he becomes a part of.
Anil Garyali
This letter is my personal recommendation for Saif. I found him to be consistently pleasant, tackling all assignments with dedication and a smile. Besides being a joy to work with, Saif is a take-charge person who is able to present creative ideas and communicate the benefits. Saif has successfully developed several sales plans for our company that have resulted in increased revenue. The new revenue was a direct result of the plans implemented by Saif. Though he was an asset to our sales efforts, Saif was also extraordinarily helpful in other areas of the company. Saif assumed a leadership role in sales meetings, inspiring and motivating other employees. I highly recommend Saif for employment. He is a team player and would make a great asset to any organization.
Saul Kwintner
Saif worked for Aurec for nearly two years. His work ethic, dedication and customer focus was second to none. He was a pleasure to work with and always acted with integrity, promoting the business with real pride and dedication. Saif will be a great addition to any work environment or team that he becomes a part of.
Anil Garyali
This letter is my personal recommendation for Saif. I found him to be consistently pleasant, tackling all assignments with dedication and a smile. Besides being a joy to work with, Saif is a take-charge person who is able to present creative ideas and communicate the benefits. Saif has successfully developed several sales plans for our company that have resulted in increased revenue. The new revenue was a direct result of the plans implemented by Saif. Though he was an asset to our sales efforts, Saif was also extraordinarily helpful in other areas of the company. Saif assumed a leadership role in sales meetings, inspiring and motivating other employees. I highly recommend Saif for employment. He is a team player and would make a great asset to any organization.
Saul Kwintner
Saif worked for Aurec for nearly two years. His work ethic, dedication and customer focus was second to none. He was a pleasure to work with and always acted with integrity, promoting the business with real pride and dedication. Saif will be a great addition to any work environment or team that he becomes a part of.
Anil Garyali
This letter is my personal recommendation for Saif. I found him to be consistently pleasant, tackling all assignments with dedication and a smile. Besides being a joy to work with, Saif is a take-charge person who is able to present creative ideas and communicate the benefits. Saif has successfully developed several sales plans for our company that have resulted in increased revenue. The new revenue was a direct result of the plans implemented by Saif. Though he was an asset to our sales efforts, Saif was also extraordinarily helpful in other areas of the company. Saif assumed a leadership role in sales meetings, inspiring and motivating other employees. I highly recommend Saif for employment. He is a team player and would make a great asset to any organization.
Credentials
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Supporting Your Mental Health While Working from Home
LinkedInApr, 2021- Nov, 2024 -
Unconscious Bias
LinkedInApr, 2021- Nov, 2024 -
Writing with Impact
LinkedInApr, 2021- Nov, 2024 -
Communicating about Culturally Sensitive Issues
LinkedInJul, 2020- Nov, 2024 -
Writing Articles
LinkedInJul, 2020- Nov, 2024 -
Writing a Research Paper
LinkedInJul, 2020- Nov, 2024 -
Academic Research Foundations: Quantitative
LinkedInJun, 2020- Nov, 2024 -
Embracing Change (2014)
LinkedInApr, 2019- Nov, 2024 -
Leading Yourself
LinkedInApr, 2019- Nov, 2024 -
Identify Sales Growth Opportunities
LinkedInAug, 2018- Nov, 2024
Experience
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Thryv Australia
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Australia
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Software Development
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100 - 200 Employee
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Client Success Manager - SaaS
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Jan 2023 - Present
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Client Success Partner - SaaS
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Nov 2021 - Jan 2023
Thryv is an end-to-end client experience platform that enables a business to get the job, manage the job and get paid/credit for the job. My role as a Client Success Partner (CSP) takes place post the sales cycle of newly subscribed clients. The Client Success stage is a vital phase within the Thryv client journey designed to strategically devise solutions to achieve client’s objectives with Thryv’s SaaS capabilities. The Client Success process takes place following on-boarding, during which the CSP along with the client design and execute effective success plans focused on client objectives. These objectives include customer data & communications centralisation, manual task automation, executing effective marketing plans as well as strengthening & increasing a business’ online presence and reputation. This also includes social content strategy, marketing initiatives & campaigns and app integrations. This role also focuses on identifying, attracting and presenting growth opportunities using add-ons and upgrades. KPIs include feature usage, retention %, and usage frequency.
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Senior Business Solutions Specialist - Digital Marketing & SaaS products
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Oct 2012 - Nov 2021
Following an acquisition by Thryv Inc in March 2021, Sensis changed its name to Thryv Australia.My role focused on acquiring, growing and retaining customer revenue attributed to Thryv Australia's flagship digital marketing services & SaaS products. Thryv Australia is a Thryv Holdings, Inc company.
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AlMuntada AlArabi AlAustrali
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Australia
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Civic and Social Organizations
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Media & Events Coordinator
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Jul 2022 - Present
Saif is also a part-time Media & Events Coordinator with the Australian Arabic Forum (AlMuntada AlArabi AlAustrali). This forum aims to promote and facilitate professional networking and interaction amongst Australian professionals from Arabic speaking backgrounds. Saif is involved in designing and executing social media strategies, influencing brand decisions, designing and executing recruitment plans and organising events. Saif is also a part-time Media & Events Coordinator with the Australian Arabic Forum (AlMuntada AlArabi AlAustrali). This forum aims to promote and facilitate professional networking and interaction amongst Australian professionals from Arabic speaking backgrounds. Saif is involved in designing and executing social media strategies, influencing brand decisions, designing and executing recruitment plans and organising events.
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RMIT University
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Australia
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Higher Education
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700 & Above Employee
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Business Research Mentor
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Jul 2019 - May 2022
Responsible for mentoring local and international MBA candidates undertaking capstone client projects. Thus far, I have mentored project groups focused on the topics of social inclusiveness & diversity, women's leadership progression and entrepreneurship support in the APAC region. This involves the provision of guidance to group members in the areas of research topic focus, problem definition, research question outline, research design & methodology, sourcing relevant stakeholders for qualitative data gathering, interview & questionnaire techniques, report writing as well as presentation skills development.
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Aurec
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Australia
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Staffing and Recruiting
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1 - 100 Employee
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Recruitment Consultant
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Oct 2010 - Oct 2012
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RS
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United Kingdom
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Key Account Executive
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Jul 2006 - Oct 2010
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Technical Consultant
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Jan 2005 - Feb 2006
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Harris Technology
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Information Technology & Services
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1 - 100 Employee
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Sales Consultant / Team Leader
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Oct 2002 - Nov 2004
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RMIT University
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Australia
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Higher Education
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700 & Above Employee
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Duty Programmer
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Mar 2001 - Nov 2001
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Education
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2016 - 2020
RMIT University
Executive Master of Business Administration with Distinction, Business Administration and Management -
1999 - 2001
RMIT University
Bachelor of Applied Science, Computing and Internet Technology
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