Downtown Rafting Office Manager

• Dec 2022 - Present

Assistant Office Manager

• Apr 2021 - Dec 2022

Oversaw and facilitated a team of employees through trip check-in, assisted in the management of retail inventory and sales, and ensured a positive customer experience while supporting the Office Manager

Events Coordinator

• Mar 2020 - Mar 2021

-Coordinated the marketing, sales, contracting, planning, and execution of quality corporate retreats, weddings, family reunions, and other events -Created a superior customer experience, winning repeat business from clients and leading to profitability for the enterprise -Coordinated the marketing, sales, contracting, planning, and execution of quality corporate retreats, weddings, family reunions, and other events -Created a superior customer experience, winning repeat business from clients and leading to profitability for the enterprise

Retail Sales Associate

• Jun 2019 - Aug 2019

-Maintained in-store inventory while ensuring the store was presentable and appealing to customers -Tended to any customer inquiries and assisted with specific product requests consistently -Conducted retail transactions and interacted for upsell opportunities -Professionally connected with visiting customers while coordinating equipment rentals -Maintained in-store inventory while ensuring the store was presentable and appealing to customers -Tended to any customer inquiries and assisted with specific product requests consistently -Conducted retail transactions and interacted for upsell opportunities -Professionally connected with visiting customers while coordinating equipment rentals

Thrive Team Admin

• Jan 2015 - Oct 2018

-Assisted Thrive Coach & Coordinator in planning and executing events and initiatives for the enrichment of our employees -Assessed and forwarded customer web inquiries regarding employee performance, upcoming events, and possible employee involvement opportunities -Facilitated fulfillment of employee appreciation program rewards by forwarding 1000+ employees praise a week, mailing employee recognition prices, and awarding health points for gym visits -Assisted Thrive Coach & Coordinator in planning and executing events and initiatives for the enrichment of our employees -Assessed and forwarded customer web inquiries regarding employee performance, upcoming events, and possible employee involvement opportunities -Facilitated fulfillment of employee appreciation program rewards by forwarding 1000+ employees praise a week, mailing employee recognition prices, and awarding health points for gym visits

Land Sports Guide

• May 2018 - Aug 2018

-Welcomed 500-2500 daily guests, led safety orientation providing instruction in the proper use of the equipment and answered questions in a positive and friendly manner -Aided guests on and off of 1,600' zip lines, 60' and 100' jumps from 100' tall platform of Hawk Island while maintaining and ensuring the safety of guests at all times throughout their entire experience -Welcomed 500-2500 daily guests, led safety orientation providing instruction in the proper use of the equipment and answered questions in a positive and friendly manner -Aided guests on and off of 1,600' zip lines, 60' and 100' jumps from 100' tall platform of Hawk Island while maintaining and ensuring the safety of guests at all times throughout their entire experience

Seasonal Recreation Leader

• Jun 2017 - Aug 2017

-Assisted Special Event Manager with vendor space measurement and attraction spatial planning, for Matthews Alive Festival -Surveyed local neighborhoods utilizing online NC Government mapping software and door-to-door visits to efficiently get the community involved with festivals and events -Created and executed an online Google Forms summer camp satisfaction survey for parents and children -Facilitated the set-up and operation of Food Truck Friday -Assisted Special Event Manager with vendor space measurement and attraction spatial planning, for Matthews Alive Festival -Surveyed local neighborhoods utilizing online NC Government mapping software and door-to-door visits to efficiently get the community involved with festivals and events -Created and executed an online Google Forms summer camp satisfaction survey for parents and children -Facilitated the set-up and operation of Food Truck Friday