Experience

ActionActors Ltd

• New Zealand
• Human Resources Services
• 1 - 100 Employee

• Brand Ambassador

  • Dec 2018 - Present

  Knowledge of Marketing An Established Online Presence A High Level of Professionalism Natural Leadership Skills A Passion for Building and Growing Relationships The Ability to Gather Feedback and Provide Innovative Insight Knowledge of Marketing An Established Online Presence A High Level of Professionalism Natural Leadership Skills A Passion for Building and Growing Relationships The Ability to Gather Feedback and Provide Innovative Insight



QMS

• Australia
• Advertising Services
• 100 - 200 Employee

• Brand Ambassador

  • Apr 2017 - Dec 2018

  Marketing and sales presentation for increase of brand value Brand target for customer focus Customer Realization in Educating customer awareness of Product value Selling of Product to customers Feedback and Report writing of Brand Value and Requirements Creating an understanding of a Bus Route and bus number with times of information Head count situations for Train aboard or departure of train attendees. Customer service tutoring of how or what the brand is about Targeted Customer Awareness Generate Sales Opportunities Build Customer Preferences Assigned over 100 work Assignments with Auckland Transport in Communication with Public Relations Show less



Waitakere College

• 42 Rathgar Rd Henderson Auckland 0610 New Zealand

• Teacher Aide

  • Feb 2018 - Jul 2018

  Followed teaching programs set by regular Head teachers and prepared outlines when necessary Liaised effectively with colleagues in team teaching assignments Fostered a safe, positive and supportive learning environment Ensured good order and behavior in and out of class Created and administrated small group and individual reading intervention programs using systems assigned by the organization Planned and implemented lesson plans accordingly to the current policy planned or arranged within the company policy requirements Adapted instructional materials to meet the needs of various learners Lead students to their required class as a support liaison for encouragement learning in their chosen subjects Actively participated in weekly ICT (Instructional Consultation Team) meetings Show less



Sky New Zealand

• New Zealand
• Entertainment Providers
• 700 & Above Employee

• Customer Service Represenatative

  • Oct 2016 - Dec 2016

  Answer customer telephone calls regarding existing accounts. Make requested policy and account changes. Respond to questions and concerns about service, and escalate calls appropriately. Consult with customers to evaluate needs and determine best options. Counsel customers on options for service and courage. Upgrade service and offer additional service packages or options. Consistently improve customer satisfaction through expert resolution and conflicts, issues, and concerns Promptly responded to general inquiries from members, staff and clients via telephone, mail, email and fax Maintained and applied technical and Troubleshooting scenarios to resolve hardware or software Issues for certain Sky Box decoders. Maintain KPI targets for sales growth per month Show less



Kelly Club

• Avondale, Avondale Primary School

• Oscar Program Supervisor

  • Feb 2012 - Jan 2016

  Communicating with a range of children on all different levels to deliver programs Excellent communication skills required to build relationships with both children and parents Excellent time management skills Experience supervising staff and children An ability to provide formal and informal feedback to staff on their performance Previous experience leading structured programs Problem solving skills Confidence to control difficult situations and delegate tasks Day to day management of the program via front and Administration Ensure the safety of the children on the program Ensure all Health and Safety requirements are carried out Ensure accurate daily attendance rolls are taken Ensure all staff follow the Kelly Club Policies and Procedures Administration work- Preparing daily rolls and information for invoicing Payroll Applied systems and process in Xero account software Show less



YMCA North Inc

• New Zealand
• Recreational Facilities
• 1 - 100 Employee

• Fitness Trainer

  • Jan 2004 - Jan 2012

  Building relationships and rapport with a diverse customer base Administration work- Preparing daily rolls and information for Invoicing Conditions of Employment and payroll and invoicing and accounting processes are maintained on a weekly basisIdentify Goals and Create Tailored Fitness and Nutritionist PlansPlanning Physical Testing with a tailored plan for outcome and improvement of physical well beingTake One-to-One and/or Group Exercise sessions Demonstrate how to carry out various exercises and routinesWatch clients do exercises and show or tell them correct techniques to minimize injury and improve fitnessGive alternative exercises during workouts or classes for different levels of fitness and skillMonitor clients’ progress and adapt programs as neededExplain and enforce safety rules and regulations on sports, recreational activities, and the use of exercise equipmentProcess procedures with Health and Safety requirements are carried out as required on a Daily or monthly bases Coordinating all staff as required to attend training sessions Show less

• Oscar Program Coordinator

  • Jan 2004 - Jan 2012

  Communicating with a range of children on all different levels to deliver programsExcellent communication skills required to build relationships with both children and parentsExcellent time management skillsExperience supervising staff and childrenAn ability to provide formal and informal feedback to staff on their performancePrevious experience leading structured programsProblem solving skillsConfidence to control difficult situations and delegate tasksDay to day management of the program via front and Administration Ensure the safety of the children on the program Ensure all Health and Safety requirements are carried outEnsure accurate daily attendance rolls are takenEnsure all staff follow the Kelly Club Policies and ProceduresAdministration work- Preparing daily rolls and information for invoicingPayroll Applied systems and process in Xero account software Show less



Broadway Battery Services LTD

• Newmarket, Auckland

• Customer Service Representative and Delivery Driver Assistant

  • Jan 2008 - Feb 2010

  Face to face and phone based customer service in order to resolve a range of auto issues Provide emergency mechanical assistance to members and customers, primarily in areas of advanced electrical system diagnosis. Sell, install, test and perform battery warranty services according to established guidelines and quality control procedures. Ensure quality and high performance standards are achieved. Customer Service approach and focus on customer requests for out call and pick up to drop off assistance for a range of technical auto issues Show less