Experience

Harper Macleod LLP

• United Kingdom
• Law Practice
• 200 - 300 Employee

• Facilities Manager

  • Jan 2022 - Present



Intelligent Office UK

• United Kingdom
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Business Services Manager

  • Apr 2006 - Jan 2022

  • Customer service expert • Intelligent Office manager of the year 2016. • Intelligent Office team of the year 2010 & 2011, Investors in People Gold award achieved twice. • Proven ability to lead and manage people and processes under deadline pressure. • Effective communicator. Chosen as Docucentre “super user” to roll out company’s new tracking and storage system - Genius. Company wide via a series of webinars. • National health and safety committee member for Scottish region • Developed team into an excellent group of individuals. Multi skilled in all aspects of their work, professional; client focused, cross trained to assist in other service areas such as file management and hospitality. • A highly motivated achiever skilled in task management. • Good collaborator. Work as part of a group of team leaders who share resources and skills. • Increases team engagement by raising responsibilities and promoting up. • Excellent coach who has raised team skill levels in all operational areas, focused monthly development meetings with each team member to personalise their training. • Proactively manage team to meet all KPIs and SLAs. • Excellent knowledge of despatch systems - Royal Mail, DX, Legal Post, local, national and international couriers. • Excellent operational knowledge of multi function devices and finishing equipment. • Conducts interviews for department and for other sites within the network. • Manages purchase of stationery for three sites. Significant reduction in stationery expenditure on contract/non contract items – down to 87/13% by year end 2014. • Previous involvement managing building maintenance contractors. Show less



Pillans and Waddies

• Livingston

• Assistant

  • Apr 2000 - Aug 2005

  Digital printing and pack processing in Direct Mail department Digital printing and pack processing in Direct Mail department