Emir Ramić

IT Infrastructure Manager at ZiraatBank BH dd Sarajevo
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Contact Information
us****@****om
(386) 825-5501
Location
Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina, BA
Languages
  • Bosnian Native or bilingual proficiency
  • Croatian Native or bilingual proficiency
  • Serbian Native or bilingual proficiency
  • English Professional working proficiency

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Bio

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Emir Neradin

It's been a pleasure working and having Emir as a leader for three years. His wide set of personal & technical skills, his experience in the IT industry, excellent work ethics and great sense of humor make him a perfect colleague. What else could you wish for? Today, you will rarely meet among IT professionals of person like Emir. He is real dying breed.

Dzevad Djecevic

Emir is one of the best people I have ever worked with. He is a detail oriented, goal oriented, ambitious and powerful co-worker, his knowledge is vast and thorough. Emir provided good results for Ziraat Bank. Whenever I had a problem, there has never been a time he has left me without a solution. Emir always maintains very good relation with co-workers and clients.

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Credentials

  • Foundation Level Threat intelligence Analyst
    arcX
    Aug, 2023
    - Nov, 2024
  • IT Audit Metodology
    House of Training
    Apr, 2023
    - Nov, 2024
  • Project Management Academy
    SYS Company
    Mar, 2023
    - Nov, 2024
  • MCSA1: Windows 2000
    Microsoft
    Jun, 2006
    - Nov, 2024
  • MCDST: Windows XP
    Microsoft
    Apr, 2006
    - Nov, 2024
  • Customer service training certificate
    AOL
    Jul, 2005
    - Nov, 2024
  • CompTIA A+ Certification
    CompTIA
    Apr, 2004
    - Nov, 2024
  • MCPS: Microsoft Certified Professional
    Microsoft
    Nov, 2003
    - Nov, 2024
  • Certified in Cybersecurity (CC)
    (ISC)²
    Apr, 2023
    - Nov, 2024

Experience

  • ZiraatBank BH
    • Bosnia and Herzegovina
    • Banking
    • 100 - 200 Employee
    • IT Infrastructure Manager
      • Aug 2007 - Present

      I oversee a team responsible for managing Banks critical IT infrastructure, ensuring its availability and security for all banking services. I focus on designing and enhancing IT and FinTech services, coordinating both OnPrem and Cloud infrastructure maintenance, including Hypervisors (VMware and Oracle VM), Active Directory, LAN/WAN, Firewall/WAF, Security solutions etc. My continuous efforts revolve around improving security procedures, crafting budgets, policies, and managing IT projects. I also oversee compliance with standards like SWIFT Security Framework, NIST Cybersecurity Framework, and engage in IT audits. I serve as a liaison between internal teams and external partners to align IT solutions with business needs. The most important projects:Migration from legacy application to modern Core Banking ApplicationImplementation of new mobile and internet bankingDesign and implementation of two disaster recovery (DR) data centersDesign and implementation of two primary (PR) data centersPhysical server to virtual server migration project (P2V)Upgrades of Windows domains (from Win 2000 to Win 2012, from 2012 to 2022)Implementation of Veeam and Dell Data Domain-based backup systemImplementation of VMware 7 and VSANImplementation of centralized log collection solutions (QRADAR, ArcSight)Participation in projects involving the replacement of core servers (with PowerEdge R640 nodes) with migrations of all services, core datacenter network (with Nexus), and core firewalls in both data centers (with Fortinet 600)Other activities:Monitoring of local regulations and departmental compliance, and adjustment of internal policies, procedures and other important documents. Close collaboration with internal and external IT audits and Penetration TestersClose collaboration with the PMO office at the group levelParticipation in the design and optimization of the Bank's recovery plan through updates and enhancements to the Information System Recovery Plan. Show less

    • Head of System Software Section
      • 2012 - 2017

      I lead the organization and management of the bank's infrastructure system software components, with a focus on the Central Banking Application (CBS) and Oracle database.Additionally, I manage related systems, including SWIFT, Western Union, RTGS/Giro Clearing, Central Bank Registers, interface to Internet Banking vendor, Credit Card processor, and others, ensuring security compliance and availability of the services.I also coordinate Oracle database backup testing and annual Disaster Recovery (DR) functionality testing.Active involvement in the Information System and Outsourcing Management Committee, coupled with continuous collaboration with internal and external IT audits, is part of my role. Show less

    • Head of the Information System Administration Department
      • Sep 2008 - 2012

      Leading the entire IT department's operations and ensuring legal compliance.Planning, implementing, and managing the bank's network infrastructure, primarily using CISCO devices, both independently and with external support.Establishing information system security policies, configuring and implementing Firewall devices, and overseeing VPN connections.Defining antivirus protection topologies, administering and monitoring the same.Overseeing the bank's Active Directory System, including related components (WSUS, WDS, DNS, DHCP, RIS, RDS etc.).Managing Virtual and Physical environment based on VMware and HP/IBM/DellManaging internet Proxy servers, setting security rules, and monitoring (Microsoft ISA, GFI/Kerio Control).Managing the bank's on-premises email service.Maintaining technical documentation for the bank's information system (topologies, Visio diagrams, descriptions).Conducting capacity planning and monitoring (network, storage, compute, etc.).Coordinating and designing physical access controls to information system equipment areas, in line with current standards.Managing change, upgrades, and overall IT projects and initiatives.Providing support during information system audits.Designing and consistently updating procedures and instructions related to information security and information system continuity. Show less

    • System Administrator and Helpdesk Technician
      • Aug 2006 - Aug 2008

      Handling user requests, problem reports, and inquiries via phone, email, or tickets, while delivering technical support to resolve issues with computers, applications, networks, and IT resources.Monitoring and tracking user requests for efficient issue resolution.Installing, configuring, and maintaining user computers, software, and peripherals.Providing users with guidance on secure IT practices and policy compliance.Collaborating with CBS application vendors and partners to address complex technical issues, maintaining user support documentation, and tracking IT equipment inventory.Regularly updating server software and operating systems.Managing user rights and privileges in banking applications and systems. Show less

  • AOL
    • United States
    • Software Development
    • 700 & Above Employee
    • Customer Support Engineer
      • Mar 2005 - Mar 2006

      Offering expert and courteous user support via phone, chat, and other channels. Resolving diverse technical issues, encompassing internet access, email, account security, and AOL services. Educating users on AOL product features and optimal usage. Tracking user interactions and pertinent details in the case tracking system. Generating performance and trend reports for user requests. Continuously enhancing the global knowledge base with new solutions. Offering expert and courteous user support via phone, chat, and other channels. Resolving diverse technical issues, encompassing internet access, email, account security, and AOL services. Educating users on AOL product features and optimal usage. Tracking user interactions and pertinent details in the case tracking system. Generating performance and trend reports for user requests. Continuously enhancing the global knowledge base with new solutions.

  • Laptop DOO
    • Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina
    • Service and product manager
      • 1999 - 2004

      Crafting custom PC and server configurations to align with client specifications and needs. Orchestrating server equipment installation and OS configuration. LAN/WAN network deployments. Preparation of comprehensive tender documentation (for public sector) and delivering expert training sessions to colleagues and clients, encompassing diverse IT topics such as operating systems, computer networks, Office, and beyond. Crafting custom PC and server configurations to align with client specifications and needs. Orchestrating server equipment installation and OS configuration. LAN/WAN network deployments. Preparation of comprehensive tender documentation (for public sector) and delivering expert training sessions to colleagues and clients, encompassing diverse IT topics such as operating systems, computer networks, Office, and beyond.

Education

  • School of Economics and Business Sarajevo
    Bachelor of Business, Development of Business Information Systems

Community

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