Experience

Clarient

• United States
• Biotechnology Research
• 1 - 100 Employee

• Chief Information Officer - CIO

  • 2011 - Nov 2012

  Orange County, California Area Hired to turn around under-performing IT team challenged by a lack of clear strategic focus, delayed delivery dates, and a lack of respect among the organization’s leadership team. Managed group of 30+ employees spanning software development, QA, help desk, business intelligence and data support within 24x7x365 environment. Team also provides support to 1,100 pathologists across the US. Successes include: ● Regained the trust and respect of senior leaders within the organization by… Show more Hired to turn around under-performing IT team challenged by a lack of clear strategic focus, delayed delivery dates, and a lack of respect among the organization’s leadership team. Managed group of 30+ employees spanning software development, QA, help desk, business intelligence and data support within 24x7x365 environment. Team also provides support to 1,100 pathologists across the US. Successes include: ● Regained the trust and respect of senior leaders within the organization by improving team performance, delivering on promises, and creating formal project tracking and reporting systems. ● Drove 57% improvement in productivity and boosted time-to-market by over 11% with fewer employees through complete process reengineering. ● Cut annual IT CAPEX spend over 30%, implemented VMWare virtual desktops, server and cloud-based technologies. ● Reversed low morale and halted the departure of key team members, achieving 100% retention to date. Results were achieved through clear communication along with formal and informal recognition programs. Show less



Insight Imaging

• Hospitals and Health Care
• 200 - 300 Employee

• EVP & Chief Information Officer - CIO

  • 2005 - 2011

  Orange County, California Area Recruited to improve IT team’s effectiveness. Accountable for both internal IT (1,400 employees) and outfacing technologies supporting the provision of radiology imaging services 80+ locations. Manage entire IT infrastructure including software development, high-speed data network, 300+-server data center, VMware server/virtual desktop infrastructure, and help desk. Control annual budget of $6.2M and lead team of 50+. ● Engineered complete department turnaround, boosting on-time… Show more Recruited to improve IT team’s effectiveness. Accountable for both internal IT (1,400 employees) and outfacing technologies supporting the provision of radiology imaging services 80+ locations. Manage entire IT infrastructure including software development, high-speed data network, 300+-server data center, VMware server/virtual desktop infrastructure, and help desk. Control annual budget of $6.2M and lead team of 50+. ● Engineered complete department turnaround, boosting on-time project delivery from 61% to over 95%. ● Led development of referring physician portal, increasing percentage of electronic submissions from less than 2% to over 20% and providing added functionality for physicians. ● Cut costs 9% through comprehensive strategy that included offshore outsourcing, new technology, reduced telecom expenditures and virtualization strategy to cut hardware costs. ● Reduced employee turnover from 12% to just 5% by creating a positive work environment, building career paths for each employee and offering public recognition for outstanding work. ● Developed business intelligence strategy and platform, improving forecast accuracy to within 1.5% through predictive analysis. Drove 5% increase in margin by providing sales team with detailed analytics capability. Show less



Quest Software

• United States
• Software Development
• 700 & Above Employee

• Director of Sales Operations – Charged with Global Siebel and Data Analytics Implementation

  • 2004 - 2005

  Orange County, California Area Recruited by Board Member of former employer, DirectFit, and charged with improving business intelligence and customer service management systems for global sales force of 1,200 account executives. Managed Siebel business development team and reported directly to the President. Successes include: ● Improved accuracy of sales forecasts 20% after leading cross-functional global team to implement localized versions of the Siebel CRM. ● Completed global data warehouse project… Show more Recruited by Board Member of former employer, DirectFit, and charged with improving business intelligence and customer service management systems for global sales force of 1,200 account executives. Managed Siebel business development team and reported directly to the President. Successes include: ● Improved accuracy of sales forecasts 20% after leading cross-functional global team to implement localized versions of the Siebel CRM. ● Completed global data warehouse project within 16 months, driving a 4% year-on-year revenue increase through targeted sales incentive plans. Show less



Directfit

• Chief Information Officer & VP of Software Development

  • 2000 - 2003

  Orange County, California Area Hired to build first software development team and create web-based IT recruiting system for national technical recruiting firm with annual revenue of $50M. Managed IT infrastructure, data center and IT software development through team of 25 in addition to external vendors. Served as member of executive leadership team with accountability for overall business strategy. Successes include: ● Quickly built software team and development infrastructure from the ground up – delivered… Show more Hired to build first software development team and create web-based IT recruiting system for national technical recruiting firm with annual revenue of $50M. Managed IT infrastructure, data center and IT software development through team of 25 in addition to external vendors. Served as member of executive leadership team with accountability for overall business strategy. Successes include: ● Quickly built software team and development infrastructure from the ground up – delivered first iteration of multi-tiered web-based recruiting system in just 8 months. Subsequently deployed 3 generations and 15 incremental releases in less than 4 years, attracting over 1 million hits per year. ● Reduced annual IT expenses 63% through reorganization, process automation and systems integration. ● Cut employee turnover from 25% to 6% by creating dynamic, fun and productive work environment in which high performance was celebrated and rewarded. ● Reduced defect rate from 15% to less than 3% by creating and leading a new QA team with robust testing software and documented processes. ● Played key role in eventual sale of the company and technology to multibillion-dollar organization. Show less