Experience

Intertech Information Technology and Marketing Inc.

• Türkiye
• IT Services and IT Consulting
• 700 & Above Employee

• Uzman Proje Yöneticisi

  • Aug 2023 - Present



Metro Istanbul

• Türkiye
• Rail Transportation
• 700 & Above Employee

• Bakım Mühendisi

  • Sep 2022 - Aug 2023



TurkNet

• Türkiye
• Technology, Information and Internet
• 500 - 600 Employee

• Corporate Services Project Manager

  • Oct 2021 - Sep 2022

  -Attending to local and international customer meetings in order to understand their requirements -Drawing and preparing all documents of projects-Managing delivery process of corporate and wholesale data services-End to end process tracking and reporting-Organizing teams such as installation, field and infrastructure-Managing time, project, and crises

• Corporate Services Network Support Engineer

  • Jun 2021 - Oct 2021

  - Monitoring all devices and links of TurkNet IP/MPLS, Voice, Transmission infrastructures by using the network management tools and make provisioning of all devices and links- Identifying faults, raising and following trouble tickets and providing resolution for the link outages, service quality problems and network performance problems. To ensure necessary escalations if needed- Being responsible for implementing related procedures during the outages and coordinate and cooperate with related parties- Providing hand&eye supports for Main Datacenter to Level3 teams during the planned maintenance work.- Implementing routing protocols and troubleshooting if there is any problem with those.- Managing monitoring tools such as CACTI.- Contacting with customers via e-mail or phone and providing simultaneous solutions.- Providing support and configure for broadband, P2P, L2 and L3 lines ( Metro Ethernet, 4.5G, Fiber, Radio Links).- Knowledge and experience on Cisco, Huawei, ZTE, Mikrotik, Ubiquiti Show less

• Corporate Services Senior Technical Support Specialist

  • Jun 2020 - Jul 2021

  - Open and classify trouble tickets- To support Telecom, Network, Voip and System tickets- Support to control fiber line Metroethernet line data services- Mentoring and supporting the Technical Support specialist

• Corporate Services Technical Support Specialist

  • Aug 2018 - Jun 2020

  - Open and classify trouble tickets- To support Telecom,Network,Voip and System tickets- To support for testing corporate MPLS VPN,G.SHDSL,ADSL data services- To support check the Fiber line Metroethernet line data services- To support configuration Pirelli,Airties,Thomson,Huawei, Asus, Zyxel modems for ADSL, VDSL , FTTX and G.SHDSL - To support Corporate web hosting,mail hosting services- To support Data Center services- To support checking Co-location services for customer Show less



Kalem Nakliye İnş. Turz. Petr. Ürn. San. ve Tic. Lmt. Şti.

• Ankara, Turkey

• Engineering Intern

  • Jul 2017 - Aug 2017



Atilla Dural Mümessillik

• Engineering Intern

  • Aug 2016 - Sep 2016



Turk Telekom

• Türkiye
• Telecommunications
• 700 & Above Employee

• Engineering Intern

  • Aug 2015 - Sep 2015