Jessica Massa

Social Media Manager at Hawthorn Creative
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Contact Information
us****@****om
(386) 825-5501
Location
United States, US

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5.0

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Meghan DeLange

I had the pleasure of working with Jessica multiple times during both of our careers in the hotel world and I definitely hope that our paths cross again! One of the things that I admire most about Jessica is her confidence and ability to walk into a challenge with a positive attitude knowing that she will exceed her goals. While we have both moved on to new opportunities, I know that Jessica is someone that I can count on for feedback and advice in the marketing & social media world. Her creativity and leadership would be an asset to any team.

Emily Rabatsky

Jess is a true leader within the workplace. Her ability to adapt to challenging situations, projects, and clients surpass those who may crumble under pressure. Her confidence and intuitiveness combined makes for a productive atmosphere. Her managing abilities helped keep me and the team on track to make sure deadlines were met. Her creativity helps provide a different approach to problem solving, while keeping a playful disposition. Anyone who works with Jess will become a more productive teammate because of her encouragement and motivational approach—me included! I truly enjoyed working with Jess during our time together, and truly hope that we get to collaborate again one day!

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Credentials

  • First aid/ CPR Certification
    -
  • ServSafe
    -
  • Training for Intervention Procedures (TIPS)
    -

Experience

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Social Media Manager
      • Feb 2022 - Present

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Marketing and Communications Specialist
      • Nov 2020 - Feb 2022

  • Geis Hospitality Group
    • Cleveland, Ohio Area
    • Social Media and Marketing
      • Apr 2018 - May 2020

      An Autograph Collection property of Marriott Hotels. At Geis hospitality group in Cleveland, we deliver best in class service dedicated to the comfort and enjoyment of our guests in all we do. Our associates are agents of change for the betterment of their communities. We fulfill our promises to business partners and each other through collaborative planning, inspired effort and accountability for our goals. My role included: - Creating and managing content for luxury hotels, restaurants, real estate properties and more. - Managing day-to-day trends, news, and hotel interactions via promotions, social media, email communication and future project goals. - Creating content for all venues of Geis Hospitality Group including social media, press releases, promotions, partnerships, video and photo and all forms of digital communication. - Holds the role of project manager with all content creation. Formed solid partnerships with graphic designers while maintaining design criteria and copywriting. - Acts as event planner and coordinator for all in-hotel events and occasions. Includes pre-event marketing and content creation, ticket marketing and sales, event day of decor and activation and post-event follow up needs. - Collaborated with all operational teams and supported internal marketing needs. - Conducts media outreach to local and national partnership opportunities to gain brand awareness. Show less

    • United States
    • Hospitality
    • 700 & Above Employee
    • Event Coordinator
      • Aug 2017 - May 2018

      As an event coordinator i planned all the details leading up to the day of event. My everyday duties included fostering relationships with my clients and managing and maintaining the event execution. I created a professional relationship with the banquets operations team for details to be executed smoothly for guest events. As an event coordinator i planned all the details leading up to the day of event. My everyday duties included fostering relationships with my clients and managing and maintaining the event execution. I created a professional relationship with the banquets operations team for details to be executed smoothly for guest events.

    • United States
    • Hospitality
    • 700 & Above Employee
    • Manager in Training
      • Jun 2016 - Apr 2017

      During the duration of my senior year at Kent State University, a professor referred me to the Marriott in Training program to start my career in the hospitality event industry. I went on to interview is Dallas, TX, where I was offered a location in my hometown of Cleveland, OH. I went on to be a Banquet Manager in Training where i gained real hands on training for a full-service hotel property. I learned valuable teamwork skills and management skills that still hold true in my working position today. My role included: - Overseeing a staff of: four (4) supervisors, 15 servers, four (4) houseman. This included weekly scheduling, day of event schedule execution layouts, and being there direct report for any arising needs. - Attended weekly meetings to review banquet event orders and plan events out in advance. - Created floor plans, banquet set ups, and acted as the point person for day of event needs. - Nominated and Awarded Manager of the Quarter for the hotel property. Show less

  • The Sunglass Hut
    • Westlake, OH
    • Commissioned Sales Associate
      • May 2014 - May 2016

      My years spent with The Sunglass Hut during my years in college allowed me to learn time management skills and organizational skills while shaping my customer service skills tremendously. With balancing school work, a part-time job that required full attention when on site, this has lead to a skill set that shaped my future. My years spent with The Sunglass Hut during my years in college allowed me to learn time management skills and organizational skills while shaping my customer service skills tremendously. With balancing school work, a part-time job that required full attention when on site, this has lead to a skill set that shaped my future.

    • Guest Services/Event Intern
      • May 2015 - Aug 2015

      I was recommended for this internship through networking within my sorority, Delta Gamma. I was able to see wedding planning and execution first hand. I learned valuable skills by working with the wedding planner on the organization required, how to communicate with a bride and family and how to ensure a flawless wedding for the couple. In my time at Cuyahoga Valley National Park Weddings, i was valued as being trusted to uphold meetings and tastings with couples, and being their point of person for day of needs. Show less

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Server
      • May 2013 - Aug 2015

  • A&J's Grill
    • Westlake, Oh
    • Hostess Server
      • May 2011 - Aug 2012

Education

  • Kent State University
    Bachelor's Degree, Hospitality Management
    2012 - 2016
  • Westlake High School
    2008 - 2012

Community

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